# AI Schedule for Smarter Email Timing (Smart Send Time Optimization) > Optimize email timing in Conversations with AI Schedule. Chooses the best send time within your selected optimization window. - Source: https://docs.ghlcustomercare.com/docs/email/general-2/ai-schedule-for-smarter-email-timing-smart-send-time-optimization - Section: Email / General - Reading time: 5 min - Images: 8, each explained below - Modified on Tue, 30 Jun at 3:25 AM --- Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery inside a window you define. This article explains how to use AI Schedule to boost your opens, clicks, and replies with zero extra work. AI Schedule lives alongside your existing send options in Conversations, making it easy to switch between Send Now, Send Later, and AI-optimized delivery while composing emails. Table of Contents [1What is AI Schedule for Emails?](#section-what-is) [2Key Benefits of AI Schedule](#section-benefits) [3How AI Schedule Works](#section-how-it-works) [4Important Limitations of AI Schedule](#section-limitations) [5Choosing an Optimization Window](#section-window) [6How To Set Up and Send Emails with AI Schedule](#section-setup) [7Frequently Asked Questions](#section-faq) Video Walkthrough ## 1What is AI Schedule for Emails? AI Schedule uses engagement intelligence to deliver each email when a contact is most likely to notice, open, and respond. Instead of picking an exact time yourself, you choose a time window and the platform's AI selects the optimal send time within that window based on the contact's historical behavior. If there isn't enough data for a recipient, the message is sent immediately to avoid delays. ![AI Schedule option shown in the Conversations email composer alongside Send Now and Send Later](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449621/original/P8AWBYVM4xuHo8W-o68dU7PrvfrbFqF8Jg.jpeg) **What is AI Schedule for Emails? (image 1 of 8)** This screenshot appears in the "What is AI Schedule for Emails?" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately AI Schedule appears alongside Send Now and Send Later in the Conversations composer. ## 2Key Benefits of AI Schedule Understanding the practical advantages helps you decide when to rely on AI Schedule versus standard scheduling. Benefit 1 Higher Engagement Timing is selected from predicted high-engagement moments within the window you choose, increasing the likelihood your email gets noticed. Benefit 2 Per-Recipient Optimization Delivery timing is tailored for each recipient individually when sufficient behavioral data exists — no one-size-fits-all scheduling. Benefit 3 Hands-Off Efficiency The AI chooses the send time so you don't need to calculate time zones or research optimal send hours for each segment. Benefit 4 Less List Fatigue Individualized timing spreads send volume naturally, reducing the "email blast" effect and lowering the risk of spam complaints. ## 3How AI Schedule Works Here's a quick mental model of the decision process so you understand what happens behind the scenes after you click send. Step 1 You choose a time window For example, next 12 hours, 48 hours, or 72 hours. Step 2 AI analyzes historical engagement The system reviews the recipient's historical open and reply patterns to identify when they tend to be most active. Step 3 AI picks the best time within your window From the predicted high-engagement moments, the AI selects the optimal delivery time that falls inside your chosen window. Step 4 Email is scheduled automatically No further action needed — the email is queued for delivery at the optimized time. Fallback Insufficient data? Sent immediately. If there isn't enough engagement history for a recipient, the message is sent right away so your window is never missed. ## 4Important Limitations of AI Schedule Important After you confirm **Send with AI Optimization**, the message **cannot be deleted or rescheduled**. Make sure your email is final before confirming. Email Provider Requirement AI Schedule is only available for sub-accounts using **LC Email** or **Mailgun** as their email provider. 2-Way Sync Not Supported AI Schedule is not supported for accounts with 2-way sync enabled, even if they use LC Email or Mailgun. ## 5Choosing an Optimization Window The window balances personalization and speed. Larger windows give the AI more flexibility to find a high-engagement moment, while smaller windows prioritize faster delivery. Short Window (e.g. 12h) Prioritize Speed Best for time-sensitive updates or announcements where you need delivery soon with moderate optimization. Medium Window (e.g. 48h) — Recommended Balanced Approach The recommended balance of timing precision and delivery speed for most use cases. Long Window (e.g. 72h) Maximum Optimization Best when timeliness is less critical, such as newsletters or long-running nurture sequences. Tip Consider your campaign goals. Time-sensitive updates may benefit from a shorter window, whereas newsletters or nurture emails often perform better with a longer window. ![Optimization window selector showing 12h, 48h, and 72h options](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060443993/original/rzPJmpe6POXZVuUYmrSLUbnnSJq6bbsROw.png) **Choosing an Optimization Window (image 2 of 8)** This screenshot appears in the "Choosing an Optimization Window" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately The optimization window selector with available time ranges. ## 6How To Set Up and Send Emails with AI Schedule Follow these steps when composing an email in Conversations to leverage AI Schedule and improve your engagement rate. Step 1 Open a Conversation Go to **Conversations** and open or start an email thread. Compose your email's subject and message content. ![Email composer open in a Conversations thread](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449840/original/EP4zZPTa2fu3FiEkce2OR_pPdxQgWImXmg.png) **How To Set Up and Send Emails with AI Schedule (image 3 of 8)** This screenshot appears in the "How To Set Up and Send Emails with AI Schedule" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately Step 2 Select AI Schedule Click the Send menu and choose **AI Schedule**. ![Send menu open with AI Schedule option highlighted](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449878/original/7b0J2qVv55qIfDATz0fleT39VqjuABs29A.png) **How To Set Up and Send Emails with AI Schedule (image 4 of 8)** This screenshot appears in the "How To Set Up and Send Emails with AI Schedule" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately Step 3 Open the Optimization Window Selector To change the **Optimization Window**, click **Edit**. ![AI Schedule panel showing the Edit button to change the optimization window](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449910/original/Crjfuhp3RseZ0Di0m2DWjCIwd48_yODHGQ.png) **How To Set Up and Send Emails with AI Schedule (image 5 of 8)** This screenshot appears in the "How To Set Up and Send Emails with AI Schedule" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately Step 4 Select Your Optimization Window Choose your desired optimization window (e.g. 12h, 48h, 72h) then click **Next**. ![Optimization window selection screen with 12h, 48h, and 72h options and a Next button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449941/original/8OVdiTHl30w7SYMWNta4Cf3dVwfflhyyJQ.png) **How To Set Up and Send Emails with AI Schedule (image 6 of 8)** This screenshot appears in the "How To Set Up and Send Emails with AI Schedule" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately Step 5 Send with AI Schedule Click **Send with AI Optimization** to confirm. AI Schedule will schedule your email at the optimal time. If the contact doesn't have sufficient engagement data, the email is sent right away. Important After you confirm **Send with AI Optimization**, the message **cannot be deleted or rescheduled**. Double-check your email before confirming. ![Confirmation screen showing the Send with AI Optimization button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060449960/original/lEhu836OzYlhIljsXvDZoznbnAev__jU4Q.png) **How To Set Up and Send Emails with AI Schedule (image 7 of 8)** This screenshot appears in the "How To Set Up and Send Emails with AI Schedule" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately ## 7Frequently Asked Questions Q: Does AI Schedule work outside of Conversations (e.g., Campaigns)? AI Schedule is only available in the Conversations email composer. To use AI for email marketing campaigns, check out [Smart Send](https://docs.ghlcustomercare.com/docs/marketing/campaign-settings-functionalities/smart-send-best-time-recommendation-in-email-marketing-campaigns). Q: Can I edit or cancel an AI-scheduled email? No. After you confirm **Send with AI Optimization**, the message **cannot be deleted or rescheduled**. Make sure your email content is final before confirming. Q: How can I tell when an AI-scheduled email will be sent? Go to the Conversation thread where the email was sent — the scheduled send time will be shown above the message. ![Conversation thread showing the scheduled send time displayed above the queued message](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060529422/original/aVfqRh2E6MzJLvqi5flTyLp3kRDsS2CJ2w.png) **Frequently Asked Questions (image 8 of 8)** This screenshot appears in the "Frequently Asked Questions" section of "AI Schedule for Smarter Email Timing (Smart Send Time Optimization)". For context, this section explains: Email · AI Features AI Schedule for Emails Automatically deliver each email at the moment your contact is most likely to open it — no guesswork required. What You'll Learn AI Schedule uses send-time optimization to analyze each contact's historical engagement and automatically schedule delivery…. - Controls: Send with AI Optimization, cannot be deleted or rescheduled, LC Email, Mailgun, Conversations, AI Schedule, Optimization Window, Edit, Next, immediately Q: What happens if there isn't enough engagement data for a recipient? The email is sent **immediately** so you don't miss your selected window. Engagement data builds over time as contacts interact with future emails. Q: Is AI Schedule available for SMS? Currently, it's email-only. AI Schedule is not available for SMS at this time. Q: Which email providers support AI Schedule? AI Schedule is available for sub-accounts using **LC Email** or **Mailgun**. It is not available for accounts using other providers or accounts with 2-way sync enabled. Q: Does AI Schedule affect email deliverability? AI Schedule doesn't change how emails are routed or authenticated — it only affects timing. Because sends are spread out rather than blasted at once, it can actually help reduce spam complaint rates. Q: Can I use AI Schedule for bulk or campaign emails? Not directly — AI Schedule is for one-to-one emails composed in Conversations. For campaign-level send-time optimization, use the [Smart Send](https://docs.ghlcustomercare.com/docs/marketing/campaign-settings-functionalities/smart-send-best-time-recommendation-in-email-marketing-campaigns) feature in Email Campaigns. Related Articles [Getting Started with Conversations](https://docs.ghlcustomercare.com/docs/conversations/conversations/getting-started-with-the-conversations-tab) [What is LC Email?](https://docs.ghlcustomercare.com/docs/email/lc-email/what-is-lc-email) [Send Later vs. Send Now — Email Scheduling Options](https://docs.ghlcustomercare.com/docs/marketing/campaign-settings-functionalities/different-email-sending-delivery-method-s-send-now-schedule-batch-rss-schedule) [AI Employee Overview](https://docs.ghlcustomercare.com/docs/ai-employee/ai-employee/ai-employee-access-rebilling-and-reselling) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com