# Eliza Agent Platform Search Tools > This Article covers how to use the Eliza Agent Platform Search tools to best utilize its features. - Source: https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-search-tools - Section: Eliza Agent Platform / Eliza Agent Platform Onboarding - Reading time: 1 min - Images: 6, each explained below - Modified on Thu, 4 May, 2023 at 12:06 PM --- This Article covers how to use the Eliza Agent Platform Search tools to utilize its features best. #### **Covered in this Article** #### [**Search Contacts**](#search-contacts-2) #### **[](#add-contact-2)**[](#add-contact-2)[Add Contact](#add-contact-2) #### [Add to Conversation](#add-to-conversation-2) #### [Audit log](#audit-log-2) #### [Search Conversations](#search-conversations-2) **Related Articles** [Eliza Agent Platform Introduction and FAQs](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs) [Eliza Agent Platform Settings within the CRM](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-settings-within-the-crm) [Eliza Agent Platform Settings](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-settings) [Eliza Agent Platform Dashboard](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-dashboard) [Eliza Agent Platform Conversations](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-conversations) --- ## **Search Contacts** Searching for contacts is possible via **Search > Contacts.**  ![Search Contacts (image 1 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290427971/original/M5YV-pUoDrS0Jp6FRFYQduTM13OP2t2G5g.png) **Search Contacts (image 1 of 6)** This screenshot appears in the "Search Contacts" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: Searching for contacts is possible via Search > Contacts. The navigation path used here is Search > Contacts. Immediately after, the guide continues: Select the location you want to search for the contacts on this screen, and EAP will list all the contacts in this location. - Path: Search > Contacts - What this covers: Searching for contacts is possible via Search > Contacts. - Controls: Search > Contacts. - Next: Select the location you want to search for the contacts on this screen, and EAP will list all the contacts in this location. Select the location you want to search for the contacts on this screen, and EAP will list all the contacts in this location.  Search for contacts within the location by first name, last name, tags, phone number, and address. Select the contact and add it to the inbox of a specific agent by clicking on Add to Conversations.  ![Search Contacts (image 2 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290416644/original/qz5ZDeB73Ne2wQXYKGddnUO22dPzozjavQ.png) **Search Contacts (image 2 of 6)** This screenshot appears in the "Search Contacts" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: Select the contact and add it to the inbox of a specific agent by clicking on Add to Conversations. Immediately after, the guide continues: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact…. - What to choose: Select the contact and add it to the inbox of a specific agent by clicking on Add to Conversations. - Controls: Search > Contacts. - Next: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent will have to assign it to themself or another agent manually. The sub-account audit log will show an entry for the added contact. ### **Add Contact** Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza\_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent will have to assign it to themself or another agent manually. The sub-account audit log will show an entry for the added contact. ![Add Contact (image 3 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290416793/original/P2rrcFdQGt7Jh5TJgD0muXgADKd5kCQD4A.png) **Add Contact (image 3 of 6)** This screenshot appears in the "Add Contact" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent…. Immediately after, the guide continues: If you want to engage with lead(s), choose the contact(s) and assign it to the agent from the dropdown. The contact(s) will be added to the inbox of the selected agent. - What this covers: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent will have to assign it to themself or another agent manually. The sub-account audit log will show an entry for the added contact. - Next: If you want to engage with lead(s), choose the contact(s) and assign it to the agent from the dropdown. The contact(s) will be added to the inbox of the selected agent. ![Add Contact (image 4 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290411412/original/R_f7ThWHHh2-e1aMQTA5-1_PKQ6mC5kNHw.jpeg) **Add Contact (image 4 of 6)** This screenshot appears in the "Add Contact" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent…. Immediately after, the guide continues: If you want to engage with lead(s), choose the contact(s) and assign it to the agent from the dropdown. The contact(s) will be added to the inbox of the selected agent. - What this covers: Eliza users can add a contact to a sub-account through Eliza by navigating to Search -> Contacts. These contacts will be synced to the respective GHL Customer Care sub-account with the contact source field as ‘Eliza_User.’ Once the contact is added to a sub-account through Eliza, the Eliza agent will have to assign it to themself or another agent manually. The sub-account audit log will show an entry for the added contact. - Next: If you want to engage with lead(s), choose the contact(s) and assign it to the agent from the dropdown. The contact(s) will be added to the inbox of the selected agent. ## ### **Add to Conversation** If you want to engage with lead(s), choose the contact(s) and assign it to the agent from the dropdown. The contact(s) will be added to the inbox of the selected agent. ### **Audit log** Select a contact to see the audit trail of all the conversations. The audit trail will include the details about all the conversations between Eliza Agent and the contact, the disposition assigned, and the dates.  ![Audit log (image 5 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290417377/original/HLMf_GahdUYxNsMyDUJuiwRKRoS00tExJA.png) **Audit log (image 5 of 6)** This screenshot appears in the "Audit log" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: The audit trail will include the details about all the conversations between Eliza Agent and the contact, the disposition assigned, and the dates. Immediately after, the guide continues: Conversation search gives the read-only view of the conversations between the agent and contacts via all the channels supported by the Eliza Agent Platform. - What this covers: The audit trail will include the details about all the conversations between Eliza Agent and the contact, the disposition assigned, and the dates. - Next: Conversation search gives the read-only view of the conversations between the agent and contacts via all the channels supported by the Eliza Agent Platform. ## ## ### **Search Conversations** Conversation search gives the read-only view of the conversations between the agent and contacts via all the channels supported by the Eliza Agent Platform. **Please Note:** This search can only locate contacts nurtured within the Eliza Agent platform.  ![Search Conversations (image 6 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290417731/original/YXGaujNVc2wqBMURvP53yL4PstoTVs4o9g.png) **Search Conversations (image 6 of 6)** This screenshot appears in the "Search Conversations" section of "Eliza Agent Platform Search Tools". The text alongside this image reads: This search can only locate contacts nurtured within the Eliza Agent platform. - What this covers: This search can only locate contacts nurtured within the Eliza Agent platform. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com