This article explains how to use the Abandoned Checkouts page in GHL Customer Care to search, filter, export, and manage abandoned checkout records.

You'll also learn how to configure recovery notifications and share checkout links to help customers complete their purchases.

Abandoned Checkouts occur when customers add products to their cart and begin the checkout process but leave before completing their purchase. GHL Customer Care saves these incomplete checkouts so you can review customer and cart details, monitor recovery progress, and encourage customers to return and complete their order.

The Abandoned Checkouts page provides a centralized view of these records, allowing you to search, filter, export, and manage abandoned checkouts from one place. You can also review checkout details, configure abandoned cart notifications, and copy a recovery link to manually share with customers when needed.

The Abandoned Checkouts page includes powerful tools to help you manage and recover incomplete purchases:

Follow these steps to view and manage abandoned checkouts in your GHL Customer Care account.

Step 1

Navigate to Payments

From the left navigation menu, click Payments.

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Step 2

Open Abandoned Checkouts

Hover over Orders then select Abandoned Checkouts from the dropdown to view all incomplete checkout records.

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Search and filter tools help you quickly locate abandoned checkouts based on customer information or recovery activity. The table updates automatically to display only records that match your search and filter criteria.

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Export abandoned checkout data as a CSV file for reporting, analysis, or record keeping. The export includes customer information, cart contents, product details, activity, and recovery information.

Step 1

Select Records

Use the checkboxes beside individual records to select one or more abandoned checkouts.

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Step 2

Export the Records

After selecting at least one record, click Export CSV.

• If the export contains 5,000 records or fewer, the CSV downloads immediately.
• If the export contains more than 5,000 records, GHL Customer Care processes the export and delivers the CSV file by email.

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Configure automated recovery emails to remind customers about abandoned carts and encourage them to complete their purchases.

Step 1

Open Notification Settings

Click Configure Notifications from the Abandoned Checkouts page.

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Step 2

Configure Your Recovery Email

The button opens Abandoned Cart Notification Settings, where you can manage your recovery email configuration. Update the email template, subject line, and delivery timing for abandoned cart notifications, then save your changes.

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Recovery links allow customers to return directly to their abandoned checkout without starting over.

Step 1

Open an Abandoned Checkout

Select the abandoned checkout you want to review by clicking on the order's name.

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Step 2

Copy the Recovery Link

Locate the checkout URL near the top of the details page and click the Copy icon.

You can then paste the recovery link into an email, SMS, or other message so the customer can quickly return to checkout and complete their purchase.

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