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Upgrade to Premium Customer Support at GHL Customer Care

Learn how to upgrade to Premium Customer Support in GHL Customer Care. Choose a plan in Billing, activate Premium features, and manage or cancel anytime.

5 min read1,220 words6 explained imagesUpdated Mon, 24 Aug at 9:19 AM
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On this page
  1. What is Premium Support?
  2. Accept the Terms Before Subscribing
  3. Key Benefits of Premium Support
  4. How To Setup Premium Support
  5. Step 1: Go to the Billing Page
  6. Step 2: Choose Your Plan
  7. Step 3: Setup Slack Channel
  8. Step 4: Access Premium Support Features
  9. Additional Premium Support Topics
  10. Dedicated Technical Account Manager (TAM)
  11. Exclusive Slack Access
  12. Quarterly Business Reviews
  13. Managing and Cancelling Premium Support
  14. Frequently Asked Questions
  15. Related Articles

Get faster, priority assistance and expert guidance with GHL Customer Care’s new Premium Support feature—designed for agencies, power users, and growing businesses that need reliable, around-the-clock support.

Important: Premium Support is available once you’ve completed 90 days with GHL Customer Care.

Note: Cancelling Premium Customer Support does not cancel your GHL Customer Care subscription.

TABLE OF CONTENTS

What is Premium Support?

Premium Support is a subscription-based add-on for GHL Customer Care users that provides priority access to technical help, expert advice, and dedicated support channels. By subscribing, agencies and businesses can resolve issues faster, minimize downtime, and receive personalized assistance from GHL Customer Care’s expert team.

Note: Learn more about Premium Customer Support Upgrade.

Accept the Terms Before Subscribing

Before you can complete a Premium Support subscription, you must accept the Premium Support terms and conditions in the checkout window. This confirmation step helps ensure the subscription is completed with clear agreement to the service terms.

To complete your subscription:

1. Go to Settings > Billing.

2. Find Premium Support under Addons.

3. Select Subscribe Now.

4. Choose your billing plan and payment method.

5. Select the I agree to the premium support terms and conditions checkbox.

6. Click Pay & Subscribe to complete the purchase.

Important:

  • The terms checkbox is required before the subscription can be completed.
  • The checkout design remains the same aside from this added confirmation step.
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Buttons and menus referenced SettingsBillingPremium SupportAddonsSubscribe NowPay & Subscribe
Next stepPremium Support offers significant advantages for users who need more than standard support, helping you keep your business running smoothly and efficiently.
All 2 steps in this procedure
  1. The terms checkbox is required before the subscription can be completed.
  2. The checkout design remains the same aside from this added confirmation step.

Key Benefits of Premium Support

Premium Support offers significant advantages for users who need more than standard support, helping you keep your business running smoothly and efficiently.

✅ Dedicated Technical Account Manager (TAM): For personalized support and optimization.

✅ Priority Ticket Handling: Get your support requests addressed ahead of standard tickets for faster resolutions.

✅ Dedicated Support Portal: Submit and track tickets through a specialized portal for premium users.

✅ Exclusive Contact Channels: Access the Premium Support team directly via Slack for real-time communication.

✅ 24/7 Availability: Receive help any time of day, reducing the risk of extended downtime.

✅ Tailored Solutions: Benefit from proactive, customized support and expert guidance for your unique business needs.

✅ Proactive Guidance: Get ahead of potential issues with advice and best practices from experienced support staff.

How To Setup Premium Support

Subscribing to Premium Support is simple and ensures you’re always prepared for urgent or complex support needs.

Step 1: Go to the Billing Page

  • From your agency dashboard, click Add-Ons
  • Locate the “Premium Support” section under Add-ons.
  • Click on the Subscribe Now button.
  • or visit Premium Support Page
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    Fields in this part of the guide From your agency dashboard, click Add-Ons
    Buttons and menus referenced Add-OnsPremium SupportAdd-onsSubscribe Now
    All 4 steps in this procedure
    1. From your agency dashboard, click Add-Ons
    2. Locate the “ Premium Support ” section under Add-ons.
    3. Click on the Subscribe Now button.
    4. or visit Premium Support Page this image

Step 2: Choose Your Plan

  • Select either Monthly ($500/month) or Annual billing (save $1000/year).
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    Buttons and menus referenced Monthly ($500/month)Annual billing (save $1000/year)Pay & Subscribe
    Next stepInput your card details and click Pay & Subscribe.
    All 2 steps in this procedure
    1. Select either Monthly ($500/month) or Annual billing (save $1000/year). this image
    2. Input your card details and click Pay & Subscribe.
  • Input your card details and click Pay & Subscribe.
    Step 2 of 2: Input your card details and click Pay & Subscribe What this shows Step 2 of 2: Input your card details and click Pay & Subscribe. What this shows Shows what to fill in for step 2 of 2 in the "Step 2: Choose Your Plan" section of "Upgrade to Premium Customer Support at GHL Customer Care". This screenshot accompanies step 2 of 2 in the "Step 2: Choose Your Plan" section of "Upgrade to Premium Customer Support at GHL Customer Care". At this point in the walkthrough you input your card details and click Pay & Subscribe. Step 2 of 2Image 4 of 6 What to fill inInput your card details and click Pay & Subscribe.
    Buttons and menus referenced Pay & SubscribeMonthly ($500/month)Annual billing (save $1000/year)
    All 2 steps in this procedure
    1. Select either Monthly ($500/month) or Annual billing (save $1000/year).
    2. Input your card details and click Pay & Subscribe. this image

Step 3: Setup Slack Channel

Once subscribed, you’ll now see a slack button in the support panel. Click on it and fill the in-app setup form.

Step 3: Setup Slack Channel (image 5 of 6) What this shows Once subscribed, you’ll now see a slack button in the support panel. What this shows Illustrates the "Step 3: Setup Slack Channel" section of "Upgrade to Premium Customer Support at GHL Customer Care". This screenshot appears in the "Step 3: Setup Slack Channel" section of "Upgrade to Premium Customer Support at GHL Customer Care". The text alongside this image reads: Once subscribed, you’ll now see a slack button in the support panel. Click on it and fill the in-app setup form. Immediately after, the guide continues: Choose a custom name for your dedicated Slack channel. Share your preferred time to connect and the time zone. Add general comments on what you'd like help with. Image 5 of 6 What to fill inOnce subscribed, you’ll now see a slack button in the support panel. Click on it and fill the in-app setup form.
Buttons and menus referenced custom nameyour preferred timecomments
Next stepChoose a custom name for your dedicated Slack channel. Share your preferred time to connect and the time zone. Add general comments on what you'd like help with.
All 3 steps in this procedure
  1. Choose a custom name for your dedicated Slack channel.
  2. Share your preferred time to connect and the time zone.
  3. Add general comments on what you'd like help with.
Step 3: Setup Slack Channel (image 6 of 6) What this shows Once subscribed, you’ll now see a slack button in the support panel. What this shows Illustrates the "Step 3: Setup Slack Channel" section of "Upgrade to Premium Customer Support at GHL Customer Care". This screenshot appears in the "Step 3: Setup Slack Channel" section of "Upgrade to Premium Customer Support at GHL Customer Care". The text alongside this image reads: Once subscribed, you’ll now see a slack button in the support panel. Click on it and fill the in-app setup form. Immediately after, the guide continues: Choose a custom name for your dedicated Slack channel. Share your preferred time to connect and the time zone. Add general comments on what you'd like help with. Image 6 of 6 What to fill inOnce subscribed, you’ll now see a slack button in the support panel. Click on it and fill the in-app setup form.
Buttons and menus referenced custom nameyour preferred timecomments
Next stepChoose a custom name for your dedicated Slack channel. Share your preferred time to connect and the time zone. Add general comments on what you'd like help with.
All 3 steps in this procedure
  1. Choose a custom name for your dedicated Slack channel.
  2. Share your preferred time to connect and the time zone.
  3. Add general comments on what you'd like help with.
  • Choose a custom name for your dedicated Slack channel.
  • Share your preferred time to connect and the time zone.
  • Add general comments on what you'd like help with.

Your Slack channel is created automatically, instantly bringing you together with our Technical Account Managers (TAM) so you can get help faster, easier, and more personally than ever before!

Step 4: Access Premium Support Features

  • A dedicated Slack channel for urgent needs.
  • 24/7 expert support via private communication channels.
  • Your assigned Technical Account Manager (TAM).

Additional Premium Support Topics

Explore more about Premium Support’s unique features and management options to maximize your support experience.

  1. Dedicated Technical Account Manager (TAM)


    Your TAM serves as a strategic partner who understands your business, tools, and goals. From optimizing GHL Customer Care usage to guiding you through scaling operations, your TAM ensures consistent success and reduced friction.
    • Helps with feature optimization.
    • Suggests performance improvements.
    • Assists with escalated support cases.

  2. Exclusive Slack Access


    Direct Slack access connects you with the Premium Support team for real-time troubleshooting and advice, ensuring urgent issues are handled promptly.
    • Receive an invitation to join the Premium Support Slack channel after subscribing.
    • Chat with support experts and get immediate responses.
    • Share screenshots, files, or details for more efficient troubleshooting.

  3. Quarterly Business Reviews


    Quarterly Business Reviews provide data-driven feedback and recommendations to help optimize performance and drive agency growth. These include tailored suggestions and detailed usage analysis.
    • Strategic insight sessions every quarter.
    • Review of ticket history, performance benchmarks, and growth opportunities.
    • Actionable plans from support specialists.

Managing and Cancelling Premium Support

You can cancel your Premium Customer Support subscription directly from Billing settings at any time.

After cancellation, your Premium Support benefits will remain active until the end of your current billing cycle. Once the billing cycle ends, access to Premium Support benefits will be removed.

Note: Cancelling Premium Support does not cancel your GHL Customer Care subscription.

Frequently Asked Questions

Q: What is the difference between Standard and Premium Support?
Standard Support offers 24/7 assistance with standard wait times, while Premium Support provides faster response times, a dedicated Technical Account Manager, a private Slack channel for real-time communication, and proactive Quarterly Business Reviews.


Q: How do I access my Technical Account Manager (TAM)?
Customers with Premium Support are assigned a dedicated TAM who can be contacted directly through the provided communication channels and who offers tailored guidance based on your support history.


Q: Can I invite my entire team to the Slack channel?
Yes, you can invite your team to the dedicated Slack channel to ensure seamless collaboration and visibility across your organization.


Q: How do I submit a ticket in Slack?
Support tickets can be submitted directly within the dedicated Slack channel, where they are routed to your TAM for immediate attention and resolution.


Q: What benefits can I expect from Quarterly Business Reviews?
QBRs provide a structured review of past issues, analyze trends, and offer proactive recommendations to improve support efficiency and align with your business goals.


Q: How do I access the Premium Support Slack channel?

After subscribing, you’ll receive instructions and an invitation to join the exclusive Slack channel for real-time support.


Q: Can I cancel Premium Support at any time?

Yes, you can manage or cancel your subscription directly from your billing settings.


Q: Are there any additional costs for Premium Support?

Premium Support is an optional add-on with its own subscription fee, separate from your main GHL Customer Care plan.


Q. Can I cancel Premium Support from GHL Customer Care?

Yes. You can cancel Premium Support directly from your Billing settings at any time. Your Premium Support benefits will remain available until the end of your current billing cycle.

I would also remove any sentence that says in-app cancellation is planned for a future update, because that directly conflicts with the current cancellation flow.

Note: Cancelling Premium Customer Support does not cancel your GHL Customer Care subscription.


Q: What happens if I downgrade or cancel my Premium Support subscription?

You’ll lose access to priority support features at the end of your current billing cycle.

Frequently asked questions

What is Premium Support?
Premium Support is a subscription-based add-on for GHL Customer Care users that provides priority access to technical help, expert advice, and dedicated support channels. By subscribing, agencies and businesses can resolve issues faster, minimize downtime, and receive personalized assistance from GHL Customer Care’s expert team. Note: Learn more about Premium Customer Support Upgrade .

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