# Accessibility at GHL Customer Care > Learn how GHL Customer Care supports accessibility with WCAG 2.1 AA standards, screen readers, keyboard navigation, captions, and dedicated support resources. - Source: https://docs.ghlcustomercare.com/docs/customer-support/legal/accessibility-at-ghl-customer-care - Section: Customer Support / Legal - Reading time: 2 min - Modified on Tue, 16 Jun at 1:46 PM --- GHL Customer Care is dedicated to building digital experiences that work for everyone. We are constantly improving our platform to meet WCAG 2.1 Level AA accessibility standards and support users of all abilities.  --- **TABLE OF CONTENTS** - [Current Features in GHL Customer Care](#current-features-in-ghl-customer-care) - [Accessibility in Onboarding and LaunchPad](#accessibility-in-onboarding-and-launchpad) - [Accessibility in Media Storage](#accessibility-in-media-storage) - [Navigation & Screen Reader Support (Topbar + Help Drawer)](#navigation-and-screen-reader-support-topbar-help-drawer) - [Video Learning Accessibility (Course Builder)](#video-learning-accessibility-course-builder) - [Getting Help](#getting-help) --- ## **Current Features in GHL Customer Care** Accessibility improvements are released across different areas of the platform, with a focus on screen reader support, keyboard navigation, and clear labeling for interactive elements. Use the highlights below to understand what’s available today and where it applies. --- ## **Accessibility in Onboarding and LaunchPad** Onboarding and LaunchPad include improvements that support users who rely on screen readers, keyboard-only navigation, and other assistive technologies. **What’s improved** 1. Screen readers announce step progress, provide clearer modal context, and communicate form validation feedback. 2. Keyboard-only navigation supports predictable tab order across interactive elements, Enter/Space activation where supported, and Escape to close supported modals. 3. Focus indicators and focus behavior are more consistent across steps and dialogs. 4. Language declarations and localized accessibility text improve pronunciation and comprehension across supported locales. --- ## **Accessibility in Media Storage** Media Storage includes accessibility improvements that help more users manage and navigate assets with confidence. **What's improved** 1. The Media Storage interface now better supports accessibility guidelines. 2. Key elements in Media Storage now work with screen readers to provide clearer instructions and feedback. 3. Users can now navigate and operate Media Storage with keyboard support. **Why this matters** These improvements help create a more inclusive experience for users who rely on assistive technologies or keyboard navigation. --- ## **Navigation & Screen Reader Support (Topbar + Help Drawer)** - **VoiceOver improvements** for better screen reader behavior in key navigation areas. - **Improved keyboard navigation** so key menus, buttons, and interactive items are reachable without a mouse. - **ARIA roles and labels** added to help screen readers interpret controls more accurately. - **Improved focus management** (more predictable focus behavior while navigating UI elements). - **Better accessibility cues for switcher items** (including “login as” / switching behavior). --- ## **Video Learning Accessibility (Course Builder)** - **Closed captions/subtitles supported via .srt uploads** to improve accessibility for learners who are Deaf/Hard of Hearing and for viewers who prefer reading along. - **Multi-language subtitle support** for global audiences. - **Advanced subtitle editor** (visual + raw editing) to refine timing and text accuracy. **Learn more** - **Accessibility Enhancements – Topbar & Help Drawer:** [https://docs.ghlcustomercare.com/support/solutions/articles/155000006458-accessibility-enhancements-topbar-help-drawer](https://docs.ghlcustomercare.com/docs/customer-support/general-support-info/accessibility-enhancements-topbar-help-drawer) - **Adding Closed Captions and Subtitles to your video courses:** [https://docs.ghlcustomercare.com/support/solutions/articles/155000005182-adding-closed-captions-and-subtitles-to-your-video-courses](https://docs.ghlcustomercare.com/docs/memberships-and-communities/membership-courses-sites/adding-closed-captions-and-subtitles-to-your-video-courses)  --- ### **Our Planned Process** - Implementing systematic accessibility improvements across core platform features - Integrating accessibility testing in our quality assurance process - Prioritizing customer-facing tools and functionality based on user feedback - Conducting third-party accessibility audits to validate our compliance efforts and guide development priorities  While GHL Customer Care is committed to providing accessible features and tools, customers are responsible for ensuring their own compliance with applicable accessibility laws. For questions about your specific obligations, we recommend consulting with qualified legal or accessibility professionals. If you experience a screen reader issue, keyboard navigation problem, missing label, or focus behavior that prevents completing a task, include the page/area you were in and the steps to reproduce it when you reach out for support so the issue can be prioritized and verified. --- ## **Getting Help** For accessibility support or to report barriers, contact the support team. Including your device (desktop/mobile), browser, assistive technology (example: VoiceOver), and the steps that caused the issue helps us investigate faster. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com