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How to Submit Feedback or Report a Bug in GHL Customer Care

Learn how GHL Customer Care captures a high-resolution screenshot of your entire screen when you click “Click to upload” while submitting feedback or reporting an issue.

2 min read491 words4 explained imagesUpdated Wed, 19 Aug at 4:10 AM
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On this page
  1. Overview
  2. How to Access Feedback and Bug Reporting
  3. Routing to Technical Support
  4. Automatic Screen Capture on Upload
  5. How the Screen Capture Works
  6. Screenshot Successfully Attached
  7. Why This Matters
  8. Frequently Asked Questions
  9. Related Articles

When submitting feedback or reporting a technical issue in GHL Customer Care, clicking “Click to upload” now automatically captures a high-resolution snapshot of your entire screen. This provides precise visual context to help Support teams diagnose issues faster and reduce follow-up questions.

TABLE OF CONTENTS

Overview

GHL Customer Care includes in-app tools that allow users to submit feedback or report bugs directly from the platform. To improve troubleshooting accuracy, the upload flow has been enhanced to automatically capture a full-screen image at the moment an attachment is added.

This ensures Support and Product teams can see exactly what was visible on your screen when the issue occurred.

How to Access Feedback and Bug Reporting

To submit feedback or report a technical issue:

  1. Open any page in GHL Customer Care.

  2. Click the Help & Support icon in the top-right corner.

    Step 2 of 3: Click the Help & Support icon in the top-right corner What this shows Step 2 of 3: Click the Help & Support icon in the top-right corner. What this shows Shows what to click for step 2 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". This screenshot accompanies step 2 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". At this point in the walkthrough you click the Help & Support icon in the top-right corner. The next step is to select Raise Ticket to begin the support flow. Step 2 of 3Image 1 of 4 What to clickClick the Help & Support icon in the top-right corner.
    Buttons and menus referenced Help & SupportRaise Ticket
    Next stepSelect Raise Ticket to begin the support flow.
    All 3 steps in this procedure
    1. Open any page in GHL Customer Care.
    2. Click the Help & Support icon in the top-right corner. this image
    3. Select Raise Ticket to begin the support flow.

  3. Select Raise Ticket to begin the support flow.

    Step 3 of 3: Select Raise Ticket to begin the support flow What this shows Step 3 of 3: Select Raise Ticket to begin the support flow. What this shows Shows what to choose for step 3 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". This screenshot accompanies step 3 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". At this point in the walkthrough you select Raise Ticket to begin the support flow. Step 3 of 3Image 2 of 4 What to chooseSelect Raise Ticket to begin the support flow.
    Buttons and menus referenced Raise TicketHelp & Support
    All 3 steps in this procedure
    1. Open any page in GHL Customer Care.
    2. Click the Help & Support icon in the top-right corner.
    3. Select Raise Ticket to begin the support flow. this image

Routing to Technical Support

After starting a ticket, GHL Customer Care may ask a few quick questions to route your request correctly.

  1. Select Technical Support.

  2. When prompted, choose the relevant scope (for example, Within a Sub-Location).

  3. Select the product area related to your issue (such as Calendars, Automation, or Conversations).

Once routing is complete, the issue submission form opens.

Automatic Screen Capture on Upload

When you reach the issue submission form and click “Click to upload”:

  • A high-resolution image of your entire screen is captured automatically

  • The capture occurs immediately when upload is triggered

  • No additional steps or configuration are required

This behavior runs in the background and attaches the screenshot directly to your report.

How the Screen Capture Works

  • The capture is triggered only when “Click to upload” is selected

  • The image includes the entire screen, not just the active window

  • A browser permission prompt may appear the first time to allow screen access

How the Screen Capture Works (image 3 of 4) What this shows The capture is triggered only when “Click to upload” is selected The image includes the entire screen, not just the active window A… What this shows Illustrates the "How the Screen Capture Works" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". This screenshot appears in the "How the Screen Capture Works" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". The text alongside this image reads: The capture is triggered only when “Click to upload” is selected The image includes the entire screen, not just the active window A browser permission prompt may appear the first time to allow screen access. Immediately after, the guide continues: Once permission is granted, the capture completes automatically. Image 3 of 4 What to clickThe capture is triggered only when “Click to upload” is selected The image includes the entire screen, not just the active window A browser permission prompt may appear the first time to allow screen access
Buttons and menus referenced only“Click to upload”entire screen
Next stepOnce permission is granted, the capture completes automatically.
All 3 steps in this procedure
  1. The capture is triggered only when “Click to upload” is selected
  2. The image includes the entire screen, not just the active window
  3. A browser permission prompt may appear the first time to allow screen access

Once permission is granted, the capture completes automatically.

Screenshot Successfully Attached

After the screen is captured:

  • The image appears as an attachment in the submission form

  • A confirmation indicator shows the file was added successfully

  • The screenshot is sent along with your feedback or bug report

Screenshot Successfully Attached (image 4 of 4) What this shows The image appears as an attachment in the submission form A confirmation indicator shows the file was added successfully The screenshot is… What this shows Illustrates the "Screenshot Successfully Attached" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". This screenshot appears in the "Screenshot Successfully Attached" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". The text alongside this image reads: The image appears as an attachment in the submission form A confirmation indicator shows the file was added successfully The screenshot is sent along with your feedback or bug report. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Automatic full-screen capture helps. Image 4 of 4 What this coversThe image appears as an attachment in the submission form A confirmation indicator shows the file was added successfully The screenshot is sent along with your feedback or bug report
Fields in this part of the guide The image appears as an attachment in the submission form
Next stepAutomatic full-screen capture helps:
All 3 steps in this procedure
  1. The image appears as an attachment in the submission form
  2. A confirmation indicator shows the file was added successfully
  3. The screenshot is sent along with your feedback or bug report

Why This Matters

Automatic full-screen capture helps:

  • Reduce back-and-forth communication with Support

  • Speed up investigation and resolution

  • Capture UI context that partial screenshots may miss

  • Improve accuracy when diagnosing complex issues

Frequently Asked Questions

Q: Does the screen capture happen automatically?

Yes. The capture occurs automatically when “Click to upload” is clicked.

Q: What part of the screen is captured?

The entire screen is captured at high resolution.

Q: Can I choose a specific window instead?

No. Full-screen capture ensures complete diagnostic context.

Q: Is this only for bug reports?

It applies when submitting feedback or reporting technical issues using Click to upload.

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