# 24/7 Customer Support Options > Struggling with issues? Get 24/7 customer support from GHL Customer Care! Our dedicated team is here to help you anytime, ensuring your business runs smoothly. - Source: https://docs.ghlcustomercare.com/docs/customer-support/general-support-info/24-7-customer-support-options - Section: Customer Support / General Support Info - Reading time: 9 min - Images: 10, each explained below - Modified on Mon, 3 Aug at 10:27 AM --- ## **Let's Get You to the Right Team** **New to GHL Customer Care?** (First 14 days or trial) Meet with our **Trial Experience Team** to get set up and make the most of your account. **[speakwith.us/kickoff](https://speakwith.us/kickoff)** **Haven't signed up yet?** Schedule a personalized **GHL Customer Care demo** to see the platform in action. **[speakwith.us/demo](https://speakwith.us/demo)** **Paying customer (First 90 days)** Connect with our **Success Team** for onboarding guidance, best practices, and help getting started.  **[speakwith.us/success](https://speakwith.us/success)** **Paying customer (More than 90 days)** Our **Support Team** is here to help with product questions and troubleshooting through **Live Chat or Zoom**. (shown below)  --- ## **Get Help With Billing or Account Access** If you can't access your account because of a billing issue, the GHL Customer Care Billing team can help with: - Payment or invoice questions - Subscription changes - Account reactivation - Billing-related account access issues ### **Contact the Billing Team** Choose the option that works best for you: **Email:** Send a message to **billing@https://ghlcustomercare.com**. This automatically creates a support ticket. **Phone:** Call **1-888-732-4197** and select **Option 2** for Billing. To help us assist you faster, include: - Agency name - Agency login email - Agency Relationship Number (if available) - A brief description of the issue - Any relevant invoice or payment details # **⭐️ Upgrade to Premium Support ⭐️** For faster service from our customer support team, you can upgrade your account to receive premium customer support! **[Click here to learn more about premium support! ](https://docs.ghlcustomercare.com/docs/customer-support/premium-support-upgrade/overview-of-premium-customer-support)** --- **TABLE OF CONTENTS** - [⭐️ Upgrade to Premium Support ⭐️](#upgrade-to-premium-support) - [How to Access 24/7 Support](#how-to-access-24-7-support)[](#who-can-access-ghl-customer-care-support) - [Who Can Access GHL Customer Care Support?](#who-can-access-ghl-customer-care-support) - [Customer Support Options](#customer-support-options)[](#zoom-support-calls) - [Zoom Support Calls](#zoom-support-calls)[](#live-chat-support) - [Live Chat Support](#live-chat-support)[](#support-ticketing-via-email) - [Support Ticketing via Email](#support-ticketing-via-email)[](#whats-included-in-a-support-ticket) - [What's Included in a Support Ticket?](#whats-included-in-a-support-ticket)[](#phone-support) - [Phone Support](#phone-support)[](#how-to-get-support-for-affiliate-concerns) - [How to Get Support for Affiliate Concerns?](#how-to-get-support-for-affiliate-concerns) - [How to Create an Agency "Admin" to get GHL Customer Care Support?](#how-to-create-an-agency-admin-to-get-ghl-customer-care-support)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#additional-self-service-support-resources) - [Additional Self-Service Support Resources](#additional-self-service-support-resources) --- # **How to Access 24/7 Support** At any time of the day or night, seven days a week, you can begin a new LIVE chat with one of our GHL Customer Care Support Agents! To access your support options, select the blue question mark in the top right corner of the GHL Customer Care Application (**Available on Desktop only**). From here, you can choose the support option that best fits your schedule or needs. **IMPORTANT: Only Agency Admins/Users Can Access GHL Customer Care Support** GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin. ![How to Access 24/7 Support (image 1 of 10)](https://jumpshare.com/share/Z2Gy2tHBUuHScvZTmHEf+/GIF+Recording+2026-06-30+at+20.08.17.gif) **How to Access 24/7 Support (image 1 of 10)** This animation appears in the "How to Access 24/7 Support" section of "24/7 Customer Support Options". The text alongside this image reads: IMPORTANT: Only Agency Admins/Users Can Access GHL Customer Care Support GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin. Immediately after, the guide continues: Only Agency Admins/Users Can Access GHL Customer Care Support. GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the…. - What this covers: IMPORTANT: Only Agency Admins/Users Can Access GHL Customer Care Support GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin. - Controls: Available on Desktop only - Next: Only Agency Admins/Users Can Access GHL Customer Care Support. GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin. --- ## **Who Can Access GHL Customer Care Support?** Only Agency Admins/Users Can Access GHL Customer Care Support. GHL Customer Care Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin. **Only Agency Admins/Users See the Support Button** If you are an agency admin or agency user, you will see the blue button in the top right corner of the screen where you can get support from GHL Customer Care as shown in the image below. ![Who Can Access GHL Customer Care Support? (image 2 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033464762/original/vrWsCsFVyHEYQnkM-iE_xNV7AQww6-YRmQ.jpg) **Who Can Access GHL Customer Care Support? (image 2 of 10)** This screenshot appears in the "Who Can Access GHL Customer Care Support?" section of "24/7 Customer Support Options". The text alongside this image reads: If you are an agency admin or agency user, you will see the blue button in the top right corner of the screen where you can get support from GHL Customer Care as shown in the image below. Immediately after, the guide continues: Location Admins/Users Do Not See the Support Button. - What this covers: If you are an agency admin or agency user, you will see the blue button in the top right corner of the screen where you can get support from GHL Customer Care as shown in the image below. - Next: Location Admins/Users Do Not See the Support Button **Location Admins/Users Do Not See the Support Button** You can see in the image below that location admins and **location users will NOT be able to access GHL Customer Care support**. The blue support button in the top right corner is not even visible as you can see in the image below. ![Who Can Access GHL Customer Care Support? (image 3 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033464764/original/DNs4-a-1Hy0hX5FpNae81NMXH1lhs5CVIA.jpg) **Who Can Access GHL Customer Care Support? (image 3 of 10)** This screenshot appears in the "Who Can Access GHL Customer Care Support?" section of "24/7 Customer Support Options". The text alongside this image reads: You can see in the image below that location admins and location users will NOT be able to access GHL Customer Care support. The blue support button in the top right corner is not even visible as you can see in the image below. Immediately after, the guide continues: GHL Customer Care customers have access to multiple different support channels so you can choose the one that best fits your support needs, preference, or busy work schedule. You can learn more about the different support channels below! - What this covers: You can see in the image below that location admins and location users will NOT be able to access GHL Customer Care support. The blue support button in the top right corner is not even visible as you can see in the image below. - Next: GHL Customer Care customers have access to multiple different support channels so you can choose the one that best fits your support needs, preference, or busy work schedule. You can learn more about the different support channels below! --- # **Customer Support Options** GHL Customer Care customers have access to multiple different support channels so you can choose the one that best fits your support needs, preference, or busy work schedule. You can learn more about the different support channels below! 1. **Zoom Support Call -** Jump directly into a live Zoom room with the GHL Customer Care support team where you can get your questions answered and get hands-on help with any issue you're currently facing! 2. **Live Chat Support -** Speak directly to our support team using our live chat inside of your GHL Customer Care account! 3. **Support Ticketing -** Open a support ticket for any inquiries or issues you're facing, and communicate back and forth with our support team via email. 4. **Phone Support -** Call our support team using our dedicated support phone number. **IMPORTANT:** In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address. ![Customer Support Options (image 4 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155029579750/original/37SJUHYeE7I3lWekJJDWoDrQS57F0WZ2Og.jpg) **Customer Support Options (image 4 of 10)** This screenshot appears in the "Customer Support Options" section of "24/7 Customer Support Options". The text alongside this image reads: IMPORTANT: In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address. Immediately after, the guide continues: If you need face-to-face support from our team, you can quickly and easily join our Zoom support rooms and chat with a support agent who will answer your questions and guide you through your support inquiries in person! - What this covers: IMPORTANT: In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address. - Controls: Zoom Support Call -, Live Chat Support -, Support Ticketing -, Phone Support - - Next: If you need face-to-face support from our team, you can quickly and easily join our Zoom support rooms and chat with a support agent who will answer your questions and guide you through your support inquiries in person! Full procedure: 1. Zoom Support Call - Jump directly into a live Zoom room with the GHL Customer Care support team where you can get your questions answered and get hands-on help with any issue you're currently facing! 2. Live Chat Support - Speak directly to our support team using our live chat inside of your GHL Customer Care account! 3. Support Ticketing - Open a support ticket for any inquiries or issues you're facing, and communicate back and forth with our support team via email. 4. Phone Support - Call our support team using our dedicated support phone number. --- ## **Zoom Support Calls** If you need face-to-face support from our team, you can quickly and easily join our Zoom support rooms and chat with a support agent who will answer your questions and guide you through your support inquiries in person! Once you request a Zoom call, you will be added to a queue where you will wait for the next available support agent. This agent will help you troubleshoot the issue you're experiencing live on Zoom and do their best to resolve the issue right then and there. **PLEASE NOTE:** If the issue cannot be resolved during the Zoom call, the support agent will open a support ticket for your issue and you will need to resolve the issue using email communication with our team. ![Zoom Support Calls (image 5 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033543989/original/-SoNMWo3vN9pnmFfhq3_ASpWlu5N5BPxMQ.jpg) **Zoom Support Calls (image 5 of 10)** This screenshot appears in the "Zoom Support Calls" section of "24/7 Customer Support Options". The text alongside this image reads: PLEASE NOTE: If the issue cannot be resolved during the Zoom call, the support agent will open a support ticket for your issue and you will need to resolve the issue using email communication with our team. Immediately after, the guide continues: If you need support, and you don't want to jump in a Zoom call, you can simply start a chat session with our expert agents using the live chat directly inside of you account! Our agents will gather as much information as they can about…. - What this covers: PLEASE NOTE: If the issue cannot be resolved during the Zoom call, the support agent will open a support ticket for your issue and you will need to resolve the issue using email communication with our team. - Next: If you need support, and you don't want to jump in a Zoom call, you can simply start a chat session with our expert agents using the live chat directly inside of you account! Our agents will gather as much information as they can about the issue you're having, and do their best to help you solve the problem right then and there. ![Zoom Support Calls (image 6 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033556024/original/CXDfqU_ggZ4vkjBbRz9XbYXRYhz8MkEJgg.jpg) **Zoom Support Calls (image 6 of 10)** This screenshot appears in the "Zoom Support Calls" section of "24/7 Customer Support Options". The text alongside this image reads: PLEASE NOTE: If the issue cannot be resolved during the Zoom call, the support agent will open a support ticket for your issue and you will need to resolve the issue using email communication with our team. Immediately after, the guide continues: If you need support, and you don't want to jump in a Zoom call, you can simply start a chat session with our expert agents using the live chat directly inside of you account! Our agents will gather as much information as they can about…. - What this covers: PLEASE NOTE: If the issue cannot be resolved during the Zoom call, the support agent will open a support ticket for your issue and you will need to resolve the issue using email communication with our team. - Next: If you need support, and you don't want to jump in a Zoom call, you can simply start a chat session with our expert agents using the live chat directly inside of you account! Our agents will gather as much information as they can about the issue you're having, and do their best to help you solve the problem right then and there. --- ## **Live Chat Support** If you need support, and you don't want to jump in a Zoom call, you can simply start a chat session with our expert agents using the live chat directly inside of you account! Our agents will gather as much information as they can about the issue you're having, and do their best to help you solve the problem right then and there. If the issue cannot be solved, the agents will escalate the issue to a team that may be better suited to help, and create a support ticket for your issue so that you can maintain communication with our support staff while the issue is being addressed. You can choose between **AI Support Chat** and **Agent Chat**. ![Live Chat Support (image 7 of 10)](https://jumpshare.com/share/XPUG6V1zfMuqEfYVcsP6+/GIF+Recording+2026-06-30+at+20.11.35.gif) **Live Chat Support (image 7 of 10)** This animation appears in the "Live Chat Support" section of "24/7 Customer Support Options". The text alongside this image reads: You can choose between AI Support Chat and Agent Chat. Immediately after, the guide continues: IMPORTANT: In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address. - What to choose: You can choose between AI Support Chat and Agent Chat. - Controls: AI Support Chat, Agent Chat - Next: IMPORTANT: In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address --- ## **Support Ticketing via Email** **IMPORTANT:** In order to receive email support from our team, you will need to open a support ticket. GHL Customer Care does NOT have a general support email address If you are too busy to speak to our team on a Zoom call or live chat, you can always just create a support ticket immediately and communicate back and forth with our support staff via email at your earliest convenience. We would like to ask that you respond as soon as possible to any email coming from our team so that we can get your support issue resolved as fast as we can. You're experience in GHL Customer Care is our #1 priority, so we want to make sure any issue you're having are resolved fast so you can get back to growing your business! **Follow the steps in the video below to raise a support ticket, choose your area of concern as per your scenario and add as much details as possible to receive faster support and resolution.** ![Support Ticketing via Email (image 8 of 10)](https://jumpshare.com/share/jGEe3wWsXMtBHC5YIluF+/GIF+Recording+2026-07-01+at+18.49.52.gif) **Support Ticketing via Email (image 8 of 10)** This animation appears in the "Support Ticketing via Email" section of "24/7 Customer Support Options". The text alongside this image reads: Follow the steps in the video below to raise a support ticket, choose your area of concern as per your scenario and add as much details as possible to receive faster support and resolution. Immediately after, the guide continues: 1. Why You're Receiving The Ticket Email. - What to choose: Follow the steps in the video below to raise a support ticket, choose your area of concern as per your scenario and add as much details as possible to receive faster support and resolution. - Next: 1. Why You're Receiving The Ticket Email ## **What's Included in a Support Ticket?** **1\. Why You're Receiving The Ticket Email** In this initial email, you will see a few possibilities as to why you're chat was converted into a support ticket. **These usually include:** - Our support team provided you with a troubleshooting step or resolution but you did not confirm if that step resolved the issue. - Our support team asked you for additional information and did not receive it. **2\. Next Steps** We outline what steps you can take to further investigate the support issue and hopefully resolve it.  **3\. Conversation History** The email you receive from our support team will have a full history of the original conversation you had with our support agent(s) so that you can go back and reference anything that was initially talked about during that conversation with our team. ![What's Included in a Support Ticket? (image 9 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033556394/original/FyDs6Ag9IlKbeyzalAns1DK5HeIklgywBg.jpg) **What's Included in a Support Ticket? (image 9 of 10)** This screenshot appears in the "What's Included in a Support Ticket?" section of "24/7 Customer Support Options". The text alongside this image reads: The email you receive from our support team will have a full history of the original conversation you had with our support agent(s) so that you can go back and reference anything that was initially talked about during that conversation with our team. Immediately after, the guide continues: At any time of the day, you can call +1 (888) 732-4197 for any sales, billing, or login related issues. We validate all inbound callers, no matter the caller, to confirm they are an Agency Admin. - What this covers: The email you receive from our support team will have a full history of the original conversation you had with our support agent(s) so that you can go back and reference anything that was initially talked about during that conversation with our team. - Controls: 1. Why You're Receiving The Ticket Email, 2. Next Steps, 3. Conversation History - Next: At any time of the day, you can call +1 (888) 732-4197 for any sales, billing, or login related issues. We validate all inbound callers, no matter the caller, to confirm they are an Agency Admin. Full procedure: 1. Our support team provided you with a troubleshooting step or resolution but you did not confirm if that step resolved the issue. 2. Our support team asked you for additional information and did not receive it. --- ## **Phone Support** At any time of the day, you can call **[+1 (888) 732-4197](tel:+18887324197)** for any **sales, billing, or login related issues.** We validate all inbound callers, no matter the caller, to confirm they are an Agency Admin. **International Phone Support Numbers:** - **South Africa:** [+27 87 250 2674](tel:+27872502674) - **Netherlands:** [+31 97010208764](tel:+3197010208764) - **United Kingdom:** [+44 808 502 2329](tel:+448085022329) - **Philippines:** [+63 1800 1 550 0097](tel:+63180015500097) - **Australia:** [+61 1800 983 916](tel:+611800983916) IMPORTANT:  We Validate **All Inbound Callers** to make sure they are Agency Admins. We **WILL NOT** serve Non-Agency Admins who call the support phone number. We cannot service non-agency admins that call in. We will need to validate your identity as an Agency Admin - we will encourage you to reach out to another Agency Admin to grant you access or reach out on your behalf. Your security for your agency account matters to us.  If your Agency GHL Customer Care email is not the best one to reach you at, please mention this to Support. If your email is associated with multiple agencies, provide the correct agency name and relationship number of the account in question. Please have your **[Agency Relationship Number](https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-do-i-find-my-agency-s-relationship-number)** and your Agency Login Email ready for the phone support team. --- ## **How to Get Support for Affiliate Concerns?** ![How to Get Support for Affiliate Concerns? (image 10 of 10)](https://jumpshare.com/share/lFRIxtARfa5KlnfclmZH+/GIF+Recording+2026-06-30+at+20.26.01.gif) **How to Get Support for Affiliate Concerns? (image 10 of 10)** This animation appears in the "How to Get Support for Affiliate Concerns?" section of "24/7 Customer Support Options". The text alongside this image reads: Please have your Agency Relationship Number and your Agency Login Email ready for the phone support team. Immediately after, the guide continues: PLEASE NOTE: In order to add a user, you will need to be an Agency Admin. You will need to notify the user with login info and password. Once the user logs in they can update their password. - What this covers: Please have your Agency Relationship Number and your Agency Login Email ready for the phone support team. - Next: PLEASE NOTE: In order to add a user, you will need to be an Agency Admin. You will need to notify the user with login info and password. Once the user logs in they can update their password. --- ## **How to Create an Agency "Admin" to get GHL Customer Care Support?** **PLEASE NOTE:**  In order to add a user, you will need to be an **Agency Admin**. You will need to notify the user with login info and password. Once the user logs in they can update their password. 1. Go to **Agency Settings** > Click on the **Team** tab > Click **\+ Add Employee** button and complete: - **User Info:** Email, phone number and password is required - **User Permissions:** Select the user permission you wish your user to have 2. Make sure that the User Type section is **Agency** 3. Select the User Role as **Admin** 4. Click on **Add To Account** and select the location(s) you want this user to manage 5. Hit **Save.** --- ## **Frequently Asked Questions** **IMPORTANT: Have your Agency information ready so our team can verify your identity and make sure you are an agency admin or account owner.** **Q: Does GHL Customer Care have a support email address?** No, we do not have a support email. The main reason is because our support flow is very detailed so that we can properly identify the issue the user is experiencing, and create a ticket in our support software that includes all the information needed for our support agents to help resolve the issue. If we had a general support email address, then all emails sent to that address would create support tickets, and they may not include the proper information needed to give our support staff the best chance to help resolve the issue. **Q: How to Contact Support if I can't Login to GHL Customer Care?** If you are having trouble logging into your GHL Customer Care application, and you need to get support outside of the application, you have the following options to contact GHL Customer Care support: 1. **Phone Support:** Call this number to reach our support if you're having trouble loggin in **[(+1 (888) 732-4197)](tel:+18887324197)** 2. **Website Chat Widget:** You can also reach out support staff if you navigate to our main website and use our website chat widget. Make sure to tell our team that you are having trouble logging in, and that you need help from support. 3. **Email Support:** Submit a ticket **using this form** and our team will get on it right away.  **Q: Why I'm not seeing the Blue Question Mark button in my dashboard?**  The blue question mark button and its features are only visible to users logged in as a **"Agency Admin"** or "**Agency User"**.  **Location Admins** and **Location Users** **will** **NOT** **see**the **blue** **question** **mark** **button**, this is strictly for Agency Admins and Agency Users. --- ## **Additional Self-Service Support Resources** It is frustrating when we need help but can't get it as fast as we'd like it. That's why we've provided these hacks and tips below to help you get the fastest resolution time possible. **1\. Check out our knowledge base and YouTube channel** - [**Knowledge Base**](https://docs.ghlcustomercare.com/docs) - **YouTube** **2\. Hop into one of our weekly and monthly events here:** - **GHL Customer Care Events Page** - **HL Daily Demo** - **Daily Q&A** **3\. Search our Facebook Community group for answers to frequently asked questions:** - **Facebook Group** **PLEASE NOTE:** To get into our Facebook Group you need to provide your email address (the one used upon sign up), your Agency Name and agree to the community rules. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com