# Wallet Auto Recharge and Smart Adjustment Settings > Learn how Wallet Auto Recharge refills your balance at set thresholds, how Smart Adjustment adjusts recharge amounts with usage, and steps to disable it. - Source: https://docs.ghlcustomercare.com/docs/customer-support/billing-support/wallet-auto-recharge-and-smart-adjustment-settings - Section: Customer Support / Billing Support - Reading time: 5 min - Images: 8, each explained below - Modified on Wed, 12 Aug at 11:32 AM --- Keeping your GHL Customer Care wallet funded helps prevent interruptions to wallet-funded services such as SMS, email, phone, and other usage-based features. Auto Recharge automatically adds funds when your wallet balance falls below a configured threshold, while Smart Adjustment can increase the recharge amount when recharges occur frequently. This guide explains how both features work, how to configure them, and which settings can be changed or disabled. --- **TABLE OF CONTENTS** - [What Are Wallet Auto Recharge and Smart Adjustment?](#what-are-wallet-auto-recharge-and-smart-adjustment) - [Key Benefits of Auto Recharge and Smart Adjustment](#key-benefits-of-auto-recharge-and-smart-adjustment) - [Auto Recharge](#auto-recharge) - [Smart Adjustment](#smart-adjustment) - [How to Configure Auto Recharge](#how-to-configure-auto-recharge) - [How to Disable Smart Adjustment (Auto-update)](#how-to-disable-smart-adjustment-auto-update) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What Are Wallet Auto Recharge and Smart Adjustment?** Auto Recharge and Smart Adjustment work together to help maintain sufficient funds in your Agency Wallet. Auto Recharge controls when funds are added, while Smart Adjustment helps reduce frequent recharge transactions by increasing the recharge amount when needed. Auto Recharge adds funds to your Agency Wallet when the balance falls below your configured threshold. Smart Adjustment, shown as **Auto-update** in the settings menu, monitors how frequently the same recharge amount is triggered. If it triggers more than three times within seven days, GHL Customer Care automatically increases the amount to the next recharge level for future top-ups. **IMPORTANT:** Wallet Auto Recharge cannot be disabled. You can disable Smart Adjustment (Auto-update) if you do not want GHL Customer Care to automatically increase your recharge amount. Disabling Smart Adjustment does not disable Auto Recharge. --- ## **Key Benefits of Auto Recharge and Smart Adjustment** Maintaining sufficient wallet funds helps reduce interruptions to the usage-based GHL Customer Care services your agency and sub-accounts rely on. - **Reduced Service Interruptions:** Helps maintain sufficient funds for SMS, email, phone, and other wallet-funded services. - **Automatic Wallet Funding:** Reduces the need to manually monitor and replenish your Agency Wallet. - **Fewer Recharge Transactions:** Smart Adjustment can increase the recharge amount when Auto Recharge occurs frequently. - **Configurable Recharge Settings:** Choose the available recharge amount and balance threshold that best match your agency’s usage. - **Smart Adjustment Control:** Disable Auto-update if you do not want GHL Customer Care to automatically increase your recharge amount. --- ## **Auto Recharge** Auto Recharge uses two settings to determine how much is added to your Agency Wallet and when a recharge occurs. - **Recharge Amount:** The amount charged to your Agency payment method and added to your wallet each time Auto Recharge triggers. - **Threshold Balance:** The wallet balance below which Auto Recharge is triggered. ![Auto Recharge (image 1 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078267601/original/qrf_HLjWpHAH7XVfIUdxrRE2_4gOOuIeog.png) **Auto Recharge (image 1 of 8)** This screenshot appears in the "Auto Recharge" section of "Wallet Auto Recharge and Smart Adjustment Settings". The text alongside this image reads: Recharge Amount: The amount charged to your Agency payment method and added to your wallet each time Auto Recharge triggers. Threshold Balance: The wallet balance below which Auto Recharge is triggered. Immediately after, the guide continues: Example: If your Recharge Amount is $50 and your Threshold Balance is $25, Auto Recharge triggers when the wallet balance falls below $25. GHL Customer Care then charges the saved Agency payment method $50 and adds those funds to the wallet. - What this covers: Recharge Amount: The amount charged to your Agency payment method and added to your wallet each time Auto Recharge triggers. Threshold Balance: The wallet balance below which Auto Recharge is triggered. - Next: Example: If your Recharge Amount is $50 and your Threshold Balance is $25, Auto Recharge triggers when the wallet balance falls below $25. GHL Customer Care then charges the saved Agency payment method $50 and adds those funds to the wallet. Full procedure: 1. Recharge Amount: The amount charged to your Agency payment method and added to your wallet each time Auto Recharge triggers. 2. Threshold Balance: The wallet balance below which Auto Recharge is triggered. **Example:** If your Recharge Amount is $50 and your Threshold Balance is $25, Auto Recharge triggers when the wallet balance falls below $25. GHL Customer Care then charges the saved Agency payment method $50 and adds those funds to the wallet. A higher threshold causes Auto Recharge to trigger earlier. Agencies with higher wallet usage may want to use a higher threshold to reduce the risk of the available balance becoming too low before additional funds are added. --- ## **Smart Adjustment** Smart Adjustment helps reduce frequent wallet top-ups by automatically increasing your Auto Recharge amount when the current amount is being triggered frequently. If the same recharge amount is triggered more than three times within seven days, GHL Customer Care considers the amount too low for your current usage and automatically increases it to the next recharge level for future top-ups. ![Smart Adjustment (image 2 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078267687/original/1zsAl4dJlKfKHdSI5dGqIW1pM8DTJKSTVQ.png) **Smart Adjustment (image 2 of 8)** This screenshot appears in the "Smart Adjustment" section of "Wallet Auto Recharge and Smart Adjustment Settings". The text alongside this image reads: If the same recharge amount is triggered more than three times within seven days, GHL Customer Care considers the amount too low for your current usage and automatically increases it to the next recharge level for future top-ups. Immediately after, the guide continues: Example: If your current recharge amount is $200 and it is triggered more than three times within seven days, Smart Adjustment can move the recharge amount to the next available level, such as $500. Future Auto Recharges then use the…. - What this covers: If the same recharge amount is triggered more than three times within seven days, GHL Customer Care considers the amount too low for your current usage and automatically increases it to the next recharge level for future top-ups. - Next: Example: If your current recharge amount is $200 and it is triggered more than three times within seven days, Smart Adjustment can move the recharge amount to the next available level, such as $500. Future Auto Recharges then use the updated amount. **Example:** If your current recharge amount is $200 and it is triggered more than three times within seven days, Smart Adjustment can move the recharge amount to the next available level, such as $500. Future Auto Recharges then use the updated amount. Disabling Smart Adjustment prevents these automatic increases, but it does not disable Wallet Auto Recharge. --- ## **How to Configure Auto Recharge** Configuring the recharge amount and threshold lets you control how much is added to your Agency Wallet and how low the balance can fall before Auto Recharge is triggered.   1. Log in to your Agency account and click **Settings**. ![Step 1 of 5: Log in to your Agency account and click Settings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268108/original/W0uLM9NEsPrA9xAZKASK0UbCjfGKmqy0Vw.png) **Step 1 of 5: Log in to your Agency account and click Settings** This screenshot accompanies step 1 of 5 in the "How to Configure Auto Recharge" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you log in to your Agency account and click Settings. The next step is to click Billing, then select the Wallet & Transactions tab. - What to click: Log in to your Agency account and click Settings. - Controls: Settings, Billing, Wallet & Transactions, Auto Recharge, Auto recharge with, when balance is lower than - Next: Click Billing, then select the Wallet & Transactions tab. Full procedure: 1. Log in to your Agency account and click Settings. <- this image 2. Click Billing, then select the Wallet & Transactions tab. 3. Locate the Auto Recharge controls under your wallet balance. 4. In the Auto recharge with dropdown, select the amount you want GHL Customer Care to add each time Auto Recharge triggers. 5. In the when balance is lower than dropdown, select the balance that should trigger Auto Recharge. 2. Click **Billing**, then select the **Wallet & Transactions**tab. ![Step 2 of 5: Click Billing, then select the Wallet & Transactions tab](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268137/original/IRU0Ecn0HXWi14OdDfuTlIHLd7NZsBIp_Q.png) **Step 2 of 5: Click Billing, then select the Wallet & Transactions tab** This screenshot accompanies step 2 of 5 in the "How to Configure Auto Recharge" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you click Billing, then select the Wallet & Transactions tab. The next step is to locate the Auto Recharge controls under your wallet balance. - What to choose: Click Billing, then select the Wallet & Transactions tab. - Controls: Billing, Wallet & Transactions, Settings, Auto Recharge, Auto recharge with, when balance is lower than - Next: Locate the Auto Recharge controls under your wallet balance. Full procedure: 1. Log in to your Agency account and click Settings. 2. Click Billing, then select the Wallet & Transactions tab. <- this image 3. Locate the Auto Recharge controls under your wallet balance. 4. In the Auto recharge with dropdown, select the amount you want GHL Customer Care to add each time Auto Recharge triggers. 5. In the when balance is lower than dropdown, select the balance that should trigger Auto Recharge. 3. Locate the **Auto Recharge** controls under your wallet balance. 4. In the **Auto recharge with** dropdown, select the amount you want GHL Customer Care to add each time Auto Recharge triggers. 5. In the **when balance is lower than**dropdown, select the balance that should trigger Auto Recharge. ![Step 5 of 5: In the when balance is lower than dropdown, select the balance that…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268176/original/YdRJ4HtW-ZCvtlO39_RNp8UiseUYnWeefQ.gif) **Step 5 of 5: In the when balance is lower than dropdown, select the balance that…** This animation accompanies step 5 of 5 in the "How to Configure Auto Recharge" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you in the when balance is lower than dropdown, select the balance that should trigger Auto Recharge. - What to choose: In the when balance is lower than dropdown, select the balance that should trigger Auto Recharge. - Controls: when balance is lower than, Settings, Billing, Wallet & Transactions, Auto Recharge, Auto recharge with Full procedure: 1. Log in to your Agency account and click Settings. 2. Click Billing, then select the Wallet & Transactions tab. 3. Locate the Auto Recharge controls under your wallet balance. 4. In the Auto recharge with dropdown, select the amount you want GHL Customer Care to add each time Auto Recharge triggers. 5. In the when balance is lower than dropdown, select the balance that should trigger Auto Recharge. <- this image Changes to these settings determine the amount added during future Auto Recharges and when those recharges are triggered. --- ## **How to Disable Smart Adjustment (Auto-update)** Smart Adjustment can be disabled if you want to prevent GHL Customer Care from automatically increasing your recharge amount based on recharge frequency. **IMPORTANT:** Disabling Smart Adjustment does not disable Agency Wallet Auto Recharge. Your wallet will continue to recharge when the balance falls below the configured threshold. 1. From **Settings → Billing → Wallet & Transactions**, locate the Auto Recharge controls and click the **three-dot menu** on the right. ![Step 1 of 3: From Settings → Billing → Wallet & Transactions, locate the Auto…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268259/original/Vw5wVZ4eGuw6mIpN9XbUKNtz1GM1T5vasw.png) **Step 1 of 3: From Settings → Billing → Wallet & Transactions, locate the Auto…** This screenshot accompanies step 1 of 3 in the "How to Disable Smart Adjustment (Auto-update)" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you from Settings → Billing → Wallet & Transactions, locate the Auto Recharge controls and click the three-dot menu on the right. The next step is to click Disable Auto-update. - What to click: From Settings → Billing → Wallet & Transactions, locate the Auto Recharge controls and click the three-dot menu on the right. - Controls: three-dot menu, Disable Auto-update, Yes - Next: Click Disable Auto-update. Full procedure: 1. From Settings → Billing → Wallet & Transactions, locate the Auto Recharge controls and click the three-dot menu on the right. <- this image 2. Click Disable Auto-update. 3. In the confirmation window, click Yes. 2. Click **Disable Auto-update**. ![Step 2 of 3: Click Disable Auto-update](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268301/original/AxlPlWOm5FqOovgj_Px40IxdPHEZlqR2fA.png) **Step 2 of 3: Click Disable Auto-update** This screenshot accompanies step 2 of 3 in the "How to Disable Smart Adjustment (Auto-update)" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you click Disable Auto-update. For context, this section explains: Smart Adjustment can be disabled if you want to prevent GHL Customer Care from automatically increasing your recharge amount based on recharge frequency. The next step is to in the confirmation window, click Yes. - What to click: Click Disable Auto-update. - Controls: Disable Auto-update, three-dot menu, Yes - Next: In the confirmation window, click Yes. Full procedure: 1. From Settings → Billing → Wallet & Transactions, locate the Auto Recharge controls and click the three-dot menu on the right. 2. Click Disable Auto-update. <- this image 3. In the confirmation window, click Yes. 3. In the confirmation window, click **Yes**. ![Step 3 of 3: In the confirmation window, click Yes](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078268353/original/_1dztRdcDUioViVs2y9ZvBKI2Tl70_Me9A.png) **Step 3 of 3: In the confirmation window, click Yes** This screenshot accompanies step 3 of 3 in the "How to Disable Smart Adjustment (Auto-update)" section of "Wallet Auto Recharge and Smart Adjustment Settings". At this point in the walkthrough you in the confirmation window, click Yes. For context, this section explains: Smart Adjustment can be disabled if you want to prevent GHL Customer Care from automatically increasing your recharge amount based on recharge frequency. - What to click: In the confirmation window, click Yes. - Controls: Yes, three-dot menu, Disable Auto-update Full procedure: 1. From Settings → Billing → Wallet & Transactions, locate the Auto Recharge controls and click the three-dot menu on the right. 2. Click Disable Auto-update. 3. In the confirmation window, click Yes. <- this image Smart Adjustment will no longer automatically increase the recharge amount. Auto Recharge will remain active using your configured recharge settings. --- ## **Frequently Asked Questions** **Q: Is an Auto Recharge the same as a usage charge?** No. An Auto Recharge adds prepaid funds to your Agency Wallet. Eligible usage-based services then deduct charges from the available wallet balance as they are used. **Q: Is the Agency Wallet used to pay my main GHL Customer Care subscription?** No. The Agency Wallet is used for eligible usage-based services and wallet-related charges. It does not pay the agency’s primary GHL Customer Care subscription fee. **Q: Why is my Agency Wallet recharging frequently?** Frequent recharges generally mean wallet-funded services are consuming the balance quickly relative to your current recharge amount and threshold. Review **Settings → Billing → Wallet & Transactions** to see where wallet spending is occurring. If Smart Adjustment is enabled, GHL Customer Care may also increase the recharge amount after the same amount is triggered more than three times within seven days. **Q: Where can I review which services are using my wallet balance?** Go to **Settings → Billing → Wallet & Transactions**. The Summary and Detailed Transactions views can help you review wallet spending and identify usage by product or sub-account. **Q: Where can I review records of previous wallet top-ups?** Monthly Wallet Top-up Receipts provide a record of wallet funding transactions, including Auto Recharges. These receipts can be accessed from the Billing Dashboard for reconciliation and recordkeeping. **Q: Can I stop Smart Adjustment without stopping Auto Recharge?** Yes. Use **Disable Auto-update** to stop Smart Adjustment from automatically increasing the recharge amount. Wallet Auto Recharge will remain active. --- ### **Related Articles** - [GHL Customer Care Pricing & Billing: Wallets, Charges, Rebilling](https://docs.ghlcustomercare.com/docs/miscellaneous/miscellaneous/rebilling-reselling-and-wallets-explained) - [Agency Billing - Wallets & Transactions Summary](https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/agency-billing-wallets-transactions-summary) - [Agency Wallet - Monthly Wallet Top-up Receipts](https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/agency-wallet-monthly-wallet-top-up-receipts) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com