# Import data from HubSpot

> Learn how to import HubSpot Contacts, Deals, Pipelines, Stages, and Custom Fields into GHL Customer Care using the HubSpot Importer

- Source: https://docs.ghlcustomercare.com/docs/crm/import-export/import-data-from-hubspot
- Section: CRM / Import / Export
- Reading time: 8 min
- Images: 13, each explained below
- Modified on Thu, 10 Sep at 4:54 PM

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HubSpot Importer helps you move important HubSpot CRM data into GHL Customer Care faster. This article walks you through importing your HubSpot data (contacts, deals, custom fields, and pipelines) and reviewing the import results so you can spot and fix any errors.

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**TABLE OF CONTENTS**

-   [What is HubSpot Importer?](#what-is-the-hubspot-importer)
    -   [Key Benefits of HubSpot Importer](#key-benefits-of-hubspot-importer)
    -   [Before You Start](#before-you-start)
    -   [What Data You Can Import from HubSpot](#what-data-you-can-import-from-hubspot)
    -   [How To Use the HubSpot Importer](#how-to-use-the-hubspot-importer)
    -   [Troubleshooting](#troubleshooting)
    -   [Frequently Asked Questions](#frequently-asked-questions)
    -   [Related Articles](#related-articles)

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# **What is the HubSpot Importer?**

HubSpot Importer makes it easier to switch from HubSpot to GHL Customer Care. Instead of rebuilding your CRM setup by hand, you can connect HubSpot, choose what to bring over, and start the import from inside GHL Customer Care.

This helps speed up onboarding by bringing over important data and structure, including Contacts, Opportunities, Custom Fields, Pipelines, Stages, and Custom Folders. After the import finishes, GHL Customer Care shows a report so you can see what imported successfully, what failed, and what may need review.

![What is the HubSpot Importer? (image 1 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071283807/original/pim64uGu8zjNNEiRSkIRiaTyFgFPDECW6w.png)

**What is the HubSpot Importer? (image 1 of 13)**

This screenshot appears in the "What is the HubSpot Importer?" section of "Import data from HubSpot". The text alongside this image reads: This helps speed up onboarding by bringing over important data and structure, including Contacts, Opportunities, Custom Fields, Pipelines, Stages, and Custom Folders. After the import finishes, GHL Customer Care shows a report so you can see what imported successfully, what failed, and what may need…. Immediately after, the guide continues: Faster Migration: Import supported HubSpot CRM data directly into GHL Customer Care without relying only on manual CSV exports. Preserved Structure: Bring HubSpot Deals into GHL Customer Care as Opportunities while keeping supported Pipelines….
- What this covers: This helps speed up onboarding by bringing over important data and structure, including Contacts, Opportunities, Custom Fields, Pipelines, Stages, and Custom Folders. After the import finishes, GHL Customer Care shows a report so you can see what imported successfully, what failed, and what may need review.
- Next: Faster Migration: Import supported HubSpot CRM data directly into GHL Customer Care without relying only on manual CSV exports. Preserved Structure: Bring HubSpot Deals into GHL Customer Care as Opportunities while keeping supported Pipelines and Stages organized. Custom Data Continuity: Import supported HubSpot Contact and Deal Properties as GHL Customer Care Custom Fields. Transparent Reporting: Review import totals, successful records, errors, warnings, object-level results, and record-level messages after the import finishes.

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## **Key Benefits of HubSpot Importer**

-   **Faster Migration:** Import supported HubSpot CRM data directly into GHL Customer Care without relying only on manual CSV exports.
    
-   **Preserved Structure:** Bring HubSpot Deals into GHL Customer Care as Opportunities while keeping supported Pipelines and Stages organized.
    
-   **Custom Data Continuity:** Import supported HubSpot Contact and Deal Properties as GHL Customer Care Custom Fields.
    
-   **Transparent Reporting:** Review import totals, successful records, errors, warnings, object-level results, and record-level messages after the import finishes.
    

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## **Before You Start**

-   Use a clean account when possible. Importing into an account that does not already have manually created data makes errors and duplicates easier to review.
    
-   Turn on **Allow duplicates** for both Contacts and Opportunities before you start. You can re-enable de-duplication after the import is complete. Leaving duplicate-blocking on causes a lot of avoidable errors during a HubSpot import.
-   The import runs in the background. You can close the window and return later to review progress.
    
-   It is recommended to use English as the account language.
-   It is recommend to test imports in a new or non-production location before importing into an actively used location.

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## **What Data You Can Import from HubSpot**

The HubSport Importer currently supports Contacts, Opportunities (Deals), Companies, Custom Fields (Properties), Custom Folders, Pipelines, Stages, Emails, Notes and Tasks.

When Deals are imported as Opportunities, their pipeline and stage structure is preserved when supported by the importer. This helps keep your sales process familiar after moving from HubSpot to GHL Customer Care.

| Migration Type | What It Does |
| --- | --- |
| Contacts migration | Brings HubSpot contact records into GHL Customer Care. |
| Opportunities migration | Imports HubSpot Deals as GHL Customer Care Opportunities. |
| Companies migration | Imports HubSpot companies as new records into GHL Customer Care. |
| Custom Fields migration | Maps HubSpot Contact and Deal Properties to GHL Customer Care Custom Fields. |
| Pipelines & Stages migration | Preserves the full pipeline structure, including stages. |
| Custom Folders migration | Carries over folder organization for supported imported data. |
| Email migration | Brings over all of your emails from HubSpot into GHL Customer Care |
| Tasks migration | Brings your reminders and to-dos into GHL Customer Care. |

For unsupported objects, use your broader migration plan or the manual migration steps in the [HubSpot to GHL Customer Care migration guide](https://docs.ghlcustomercare.com/docs/customer-support/software-migration-guides/hubspot-to-ghl-customer-care-migration-guide).

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## **Limitations and Considerations**

-   **Pipelines & Opportunities:** Pipelines and pipeline stages are imported. An opportunity can be associated with up to 10 additional contacts. Also an opportunity with no contacts associated to it cannot be imported.
-   **C****ustom Fields:** Custom field mapping is based on field keys. If a conflicting field key already exists in GHL Customer Care, the import may fail. HubSpot calculated fields are imported as Single Line Text fields.
-   **Files & Attachments:** File attachments are supported for Contacts and Opportunities.
-   **Contacts:** If an imported contact is deleted in GHL Customer Care and the importer is run again, the contact will be imported again. If the deleted contact is later restored, duplicate contacts may be created.
-   **Notes:** A note can be associated with only one record of each object type. For example, a note can be linked with one contact, one opportunity. Currently - notes cannot be associated to companies.
-   **Tasks:** Recurring tasks are not supported. A task can be associated with up to 10 records of each object type. For example, a task can be linked with 10 contacts, 10 opportunities or 10 companies.
-   **Associations:** Some associations may not be imported due to platform limits. Customers should validate critical associations after migration.
-   **Emails:** Imported emails from HubSpot will be read only.

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## **How To Use the HubSpot Importer**

#### **Step 1:** Open Import Data

From Contacts (or Companies or Opportunities), open the Import menu in the top-right and select Import data. 

![Step 1: Open Import Data (image 2 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071283631/original/mrGot9kMZ6vWQcy9ipDvtgU9TgFqcPNjfw.png)

**Step 1: Open Import Data (image 2 of 13)**

This screenshot appears in the "Step 1: Open Import Data" section of "Import data from HubSpot". The text alongside this image reads: From Contacts (or Companies or Opportunities), open the Import menu in the top-right and select Import data. Immediately after, the guide continues: Click Connect HubSpot in the right card to start a HubSpot import.
- What to choose: From Contacts (or Companies or Opportunities), open the Import menu in the top-right and select Import data.
- Next: Click Connect HubSpot in the right card to start a HubSpot import.

#### **Step 2:** Select HubSpot Import

Click **Connect HubSpot** in the right card to start a HubSpot import.

![Step 2: Select HubSpot Import (image 3 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071283846/original/X7WVxhtleGKXmzVjV53-SfB2ZqcQm-yMqg.jpeg)

**Step 2: Select HubSpot Import (image 3 of 13)**

This screenshot appears in the "Step 2: Select HubSpot Import" section of "Import data from HubSpot". The text alongside this image reads: Click Connect HubSpot in the right card to start a HubSpot import. Immediately after, the guide continues: Login to your HubSpot account and authenticate.
- What to click: Click Connect HubSpot in the right card to start a HubSpot import.
- Controls: Connect HubSpot
- Next: Login to your HubSpot account and authenticate.

#### **Step 3:** Authenticate your HubSpot account

Login to your HubSpot account and authenticate.

![Step 3: Authenticate your HubSpot account (image 4 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071283851/original/WdRVxYJ6SazmFNqAn7zPWklQKQ2pQ7mcMQ.png)

**Step 3: Authenticate your HubSpot account (image 4 of 13)**

This screenshot appears in the "Step 3: Authenticate your HubSpot account" section of "Import data from HubSpot". The text alongside this image reads: Login to your HubSpot account and authenticate. Immediately after, the guide continues: Once your key is verified, the import wizard opens at Get started. This step shows a quick walkthrough video and a few tips.
- What this covers: Login to your HubSpot account and authenticate.
- Next: Once your key is verified, the import wizard opens at Get started. This step shows a quick walkthrough video and a few tips:

#### **Step 4:** Review the Quick Tips

Once your key is verified, the import wizard opens at **Get started**. This step shows a quick walkthrough video and a few tips:

-   Clean up duplicates in HubSpot before importing.
    
-   Back up your current data before importing.
    
-   Review field mappings before you start the import.
    

When you're ready, click **Continue**.

![The Get started step of the import wizard, with a quick-tips video, link to the import guide, and tips for a successful import.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071278754/original/nb6rXC9j854J7if5BkHk9L-yeoEVgdIPEQ.png)

**Step 4: Review the Quick Tips (image 5 of 13)**

This screenshot appears in the "Step 4: Review the Quick Tips" section of "Import data from HubSpot". The text alongside this image reads: When you're ready, click Continue. For context, this section explains: Once your key is verified, the import wizard opens at Get started. This step shows a quick walkthrough video and a few tips. Immediately after, the guide continues: Choose which HubSpot objects to bring over.
- What to click: When you're ready, click Continue.
- Controls: Get started, Continue
- Next: Choose which HubSpot objects to bring over:

Full procedure:

1. Clean up duplicates in HubSpot before importing.
2. Back up your current data before importing.
3. Review field mappings before you start the import.

#### **Step 5:** Select What to Import

Choose which HubSpot objects to bring over:

-   **Contacts**: People you track (leads, customers, prospects).
    
-   **Tasks:** track to-dos, follow-ups, and reminders linked to your records.
    
-   **Deals:** Track pipeline value and status. Deals are imported as **Opportunities**.  
    Importing Deals requires Contacts. Contacts will be auto-selected if you pick Deals.
-   **Companies**: Brings over your company object records as Companies.

Tick the boxes for what you want, then click **Continue**.

![Step 5: Select What to Import (image 6 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078262193/original/9J14TQ92R36XCt6EAI5P7VvEAC6Sa_yM9w.png)

**Step 5: Select What to Import (image 6 of 13)**

This screenshot appears in the "Step 5: Select What to Import" section of "Import data from HubSpot". The text alongside this image reads: Tick the boxes for what you want, then click Continue. Immediately after, the guide continues: The wizard automatically includes the related data needed to keep your records complete and connected.
- What to choose: Tick the boxes for what you want, then click Continue.
- Controls: Contacts, Opportunities, Companies, Continue
- Next: The wizard automatically includes the related data needed to keep your records complete and connected:

Full procedure:

1. Contacts: People you track (leads, customers, prospects).
2. Tasks: track to-dos, follow-ups, and reminders linked to your records.
3. Deals: Track pipeline value and status. Deals are imported as Opportunities. Importing Deals requires Contacts. Contacts will be auto-selected if you pick Deals.
4. Companies: Brings over your company object records as Companies.

#### **Step 6:** Review What is Included

The wizard automatically includes the related data needed to keep your records complete and connected:

-   **Contacts:** all properties (standard + custom fields), notes, emails
    
-   **Tasks:** associations.
    
-   **Deals:** all properties, pipelines, notes, associations.
-   **Companies**: properties and associations.  
    Pipeline stages are imported along with pipelines. You don't need to recreate them.

**T****wo things to watch for with custom fields:**

-   **Custom fields are mapped by key.** If a custom field with the same key already exists in your account, the import will throw an error for that field. Rename or remove the existing one before importing if you want a clean mapping.
    
-   **Mismatched name vs. label.** If a custom field's internal name and display label are different in HubSpot, you may see issues during import. Reviewing your HubSpot custom fields and aligning name/label before importing avoids surprises.
    

Click **Continue** to move on.

![Step 6: Review What is Included (image 7 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261235/original/jpWs8pZkJ4ht6uPqRgZjg0UrNOZcQVo9UQ.png)

**Step 6: Review What is Included (image 7 of 13)**

This screenshot appears in the "Step 6: Review What is Included" section of "Import data from HubSpot". The text alongside this image reads: Custom fields are mapped by key. If a custom field with the same key already exists in your account, the import will throw an error for that field. Rename or remove the existing one before importing if you want a clean mapping. Mismatched name vs. label. If a custom field's internal name and…. Immediately after, the guide continues: Before the import starts, the wizard shows what will be brought over and how many records are involved. For each row you'll see.
- What this covers: Custom fields are mapped by key. If a custom field with the same key already exists in your account, the import will throw an error for that field. Rename or remove the existing one before importing if you want a clean mapping. Mismatched name vs. label. If a custom field's internal name and display label are different in HubSpot, you may see issues during import. Reviewing your HubSpot custom fields and aligning name/label before importing avoids surprises.
- Controls: Companies, T, Custom fields are mapped by key., Mismatched name vs. label., Continue
- Next: Before the import starts, the wizard shows what will be brought over and how many records are involved. For each row you'll see:

Full procedure:

1. Contacts: all properties (standard + custom fields), notes, emails
2. Tasks: associations.
3. Deals: all properties, pipelines, notes, associations.
4. Companies: properties and associations. Pipeline stages are imported along with pipelines. You don't need to recreate them.

#### **Step 7:** Confirm Record Counts

Before the import starts, the wizard shows what will be brought over and how many records are involved. For each row you'll see:

-   **HubSpot data**: what's in HubSpot (e.g., Contacts – records, Deals – pipelines).
    
-   **Imported as**: what it becomes in your account (e.g., Contacts – custom fields, Opportunities – pipelines).
    
-   **Records found**: how many records will be imported.
    

**Note:** The **Records found** count for custom fields can differ from what you see in HubSpot's UI. The wizard counts only fields it can map and import, so a small gap between the two numbers is expected.

Optionally click the **Edit** (pencil) icon next to contact properties or deal properties to select the specific properties to include.

Click **Confirm and start import** to kick it off. Confirm once more in the dialog that follows.

![Step 7: Confirm Record Counts (image 8 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261342/original/kSvGt3X3jjOcvSgWTLBsj8ESpnlpHeztiA.png)

**Step 7: Confirm Record Counts (image 8 of 13)**

This screenshot appears in the "Step 7: Confirm Record Counts" section of "Import data from HubSpot". The text alongside this image reads: Click Confirm and start import to kick it off. Confirm once more in the dialog that follows. Immediately after, the guide continues: You can also choose to modify and bring in only certain custom fields from HubSpot and not all of them.
- How to confirm: Click Confirm and start import to kick it off. Confirm once more in the dialog that follows.
- Controls: HubSpot data, Imported as, Records found, Edit, Confirm and start import
- Next: You can also choose to modify and bring in only certain custom fields from HubSpot and not all of them.

Full procedure:

1. HubSpot data: what's in HubSpot (e.g., Contacts – records, Deals – pipelines).
2. Imported as: what it becomes in your account (e.g., Contacts – custom fields, Opportunities – pipelines).
3. Records found: how many records will be imported.

You can also choose to modify and bring in only certain custom fields from HubSpot and not all of them.

![Step 7: Confirm Record Counts (image 9 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261390/original/5kwnilw8ChlaQMKJIKL0SjmR1fn7CSNS_A.png)

**Step 7: Confirm Record Counts (image 9 of 13)**

This screenshot appears in the "Step 7: Confirm Record Counts" section of "Import data from HubSpot". The text alongside this image reads: You can also choose to modify and bring in only certain custom fields from HubSpot and not all of them. Immediately after, the guide continues: You'll see a confirmation at the top of the page: Your HubSpot import has started and is running in the background. The Import history table below shows the in-progress run with a live Processing % status.
- What to choose: You can also choose to modify and bring in only certain custom fields from HubSpot and not all of them.
- Controls: HubSpot data, Imported as, Records found, Edit, Confirm and start import
- Next: You'll see a confirmation at the top of the page: Your HubSpot import has started and is running in the background. The Import history table below shows the in-progress run with a live Processing % status.

Full procedure:

1. HubSpot data: what's in HubSpot (e.g., Contacts – records, Deals – pipelines).
2. Imported as: what it becomes in your account (e.g., Contacts – custom fields, Opportunities – pipelines).
3. Records found: how many records will be imported.

#### **Step 8:** Your Import is Running

You'll see a confirmation at the top of the page: **Your HubSpot import has started and is running in the background.** The **Import history** table below shows the in-progress run with a live **Processing %** status.

You can close the window or navigate away, the import keeps running. Come back to this page anytime to check progress.

![A success toast at the top reading Your HubSpot import has started, with the Import history table below showing the in-progress run.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071278809/original/9uc3aQKiKVGx_k1Z43H4upPq_LByvJhacQ.png)

**Step 8: Your Import is Running (image 10 of 13)**

This screenshot appears in the "Step 8: Your Import is Running" section of "Import data from HubSpot". The text alongside this image reads: You can close the window or navigate away, the import keeps running. Come back to this page anytime to check progress. Immediately after, the guide continues: When you're ready to review results, click the stats icon in the Actions column of an import row. The Import details modal opens.
- What this covers: You can close the window or navigate away, the import keeps running. Come back to this page anytime to check progress.
- Controls: Import history, Processing %
- Next: When you're ready to review results, click the stats icon in the Actions column of an import row. The Import details modal opens.

#### **Step 9:** Open Import Details (Object View)

When you're ready to review results, click the **stats icon** in the **Actions** column of an import row. The **Import details** modal opens.

The four cards at the top give you the headline numbers:

-   **Total records:** everything the import touched.
    
-   **Success:** records that imported cleanly (with the success rate).
    
-   **Errors:** records that didn't import.
    
-   **Imported with warnings:** records that imported but have something worth reviewing.
    

**Object view** (the default tab) summarizes each object: how many succeeded, how many errored, and overall status.

![Step 9: Open Import Details (Object View) (image 11 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261790/original/P_qYFR7xV5eP3ezjJ3da9jUyfMG-W57eXg.png)

**Step 9: Open Import Details (Object View) (image 11 of 13)**

This screenshot appears in the "Step 9: Open Import Details (Object View)" section of "Import data from HubSpot". The text alongside this image reads: Object view (the default tab) summarizes each object: how many succeeded, how many errored, and overall status. Immediately after, the guide continues: Switch to the Record view tab to see every record one row at a time.
- What this covers: Object view (the default tab) summarizes each object: how many succeeded, how many errored, and overall status.
- Controls: stats icon, Actions, Import details, Object view
- Next: Switch to the Record view tab to see every record one row at a time.

Full procedure:

1. Total records: everything the import touched.
2. Success: records that imported cleanly (with the success rate).
3. Errors: records that didn't import.
4. Imported with warnings: records that imported but have something worth reviewing.

#### **Step 10:** Drill into Individual Records

Switch to the **Record view** tab to see every record one row at a time.

Use the filters at the top:

-   **Objects:** narrow to Contacts, Contacts – Custom field, Opportunities, etc.
    
-   **Status:** filter by **Success**, **Error**, or **Imported with warnings**.
    

![Step 10: Drill into Individual Records (image 12 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261814/original/fwWBJSqFQiURRDSnfzLISs1TF70kzSnWWw.png)

**Step 10: Drill into Individual Records (image 12 of 13)**

This screenshot appears in the "Step 10: Drill into Individual Records" section of "Import data from HubSpot". The text alongside this image reads: Objects: narrow to Contacts, Contacts – Custom field, Opportunities, etc. Status: filter by Success, Error, or Imported with warnings. Immediately after, the guide continues: Switch the Status filter to Error to see every record that failed. Each row tells you which object failed and why, with the HubSpot record ID in the message so you can find it back in HubSpot.
- What this covers: Objects: narrow to Contacts, Contacts – Custom field, Opportunities, etc. Status: filter by Success, Error, or Imported with warnings.
- Controls: Record view, Success, Error, Imported with warnings
- Next: Switch the Status filter to Error to see every record that failed. Each row tells you which object failed and why, with the HubSpot record ID in the message so you can find it back in HubSpot.

Full procedure:

1. Objects: narrow to Contacts, Contacts – Custom field, Opportunities, etc.
2. Status: filter by Success, Error, or Imported with warnings.

#### **Step 11:** Review and Fix Errors

Switch the **Status** filter to **Error** to see every record that failed. Each row tells you which object failed and why, with the HubSpot record ID in the message so you can find it back in HubSpot.

Click **Download** in the bottom-left to export the full error list as a CSV, useful for fixing data in HubSpot, then re-running the import.

Common error causes are covered in the Troubleshooting and FAQ sections below.

![Step 11: Review and Fix Errors (image 13 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078261819/original/RflIwLxZKQ8TXd3tmJ_nV82idHVgrEw3rw.png)

**Step 11: Review and Fix Errors (image 13 of 13)**

This screenshot appears in the "Step 11: Review and Fix Errors" section of "Import data from HubSpot". The text alongside this image reads: Common error causes are covered in the Troubleshooting and FAQ sections below. Immediately after, the guide continues: The wizard's count includes only fields the import can actually map and bring over. Some HubSpot fields are excluded (for example, fields with unsupported types), so you may see a small gap between HubSpot's UI and the count in the import….
- What this covers: Common error causes are covered in the Troubleshooting and FAQ sections below.
- Controls: Status, Error, Download
- Next: The wizard's count includes only fields the import can actually map and bring over. Some HubSpot fields are excluded (for example, fields with unsupported types), so you may see a small gap between HubSpot's UI and the count in the import preview. The records that don't make it into the count are the ones the import would skip anyway.

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## **Troubleshooting**

#### **The "Records found" count is lower than what HubSpot shows.**

The wizard's count includes only fields the import can actually map and bring over. Some HubSpot fields are excluded (for example, fields with unsupported types), so you may see a small gap between HubSpot's UI and the count in the import preview. The records that don't make it into the count are the ones the import would skip anyway.

#### **I see errors saying "Couldn't import contact with HubSpot record ID…"**

That message tells you exactly which HubSpot contact failed. Common reasons:

-   **The contact has a file attached to a field.** File imports aren't supported yet — any contact (or deal) with a file attachment will throw an error. Workaround: download the file from HubSpot, remove the attachment from that field, then re-run the import. The file itself can be re-attached manually after import.
-   **Custom field key collision.** Custom fields are mapped by their internal key. If a field with the same key already exists in the destination, the import errors on that field. Rename or delete the existing field before importing.
-   **Custom field name and label don't match.** When a HubSpot field's name and label differ, the importer can get confused about which one to use. Aligning them in HubSpot before importing usually clears it up.

---

## **Frequently Asked Questions**

**Q: Can I re-import or pick up where I left off?**

Yes, start a new import from the Import data page. Each run is logged separately in Import history, so you can compare runs and check the error CSV from a previous attempt before re-running.

**Q: Does the import overwrite existing records?**

By default, no. Imported records are added alongside whatever's already in your account. That's why we recommend importing into a clean account — and why "Allow duplicates" should be on during the import (see Before you start).

**Q: Where can I see the full list of errors?**

Open Import details from any import row, switch to Record view, set Status to Error, then click Download to export the full list as a CSV.

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## **Related Articles**

-   [Hubspot to GHL Customer Care (Migration Guide)](https://docs.ghlcustomercare.com/docs/customer-support/software-migration-guides/hubspot-to-ghl-customer-care-migration-guide)
-   [Importing Contacts and Opportunities via CSV](https://docs.ghlcustomercare.com/docs/contacts/bulk-actions/importing-contacts-and-opportunities-via-csv)
-   [Zoho to GHL Customer Care (Migration Guide)](https://docs.ghlcustomercare.com/docs/customer-support/software-migration-guides/zoho-to-ghl-customer-care-migration-guide)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com