# Global Settings in Services > Configure Global Settings for Services in GHL Customer Care: booking options, payments, scheduling, notifications, and calendar sync to streamline servicewide bookings. - Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/global-settings-in-services - Section: Calendars & Appointments / Services - Reading time: 13 min - Images: 12, each explained below - Modified on Thu, 10 Sep at 6:51 AM --- Global Settings in Services centralizes the most important configuration choices for your Services module. Use it to quickly apply consistent rules for the booking page, payments, scheduling, notifications, and third‑party calendar behavior. This article goes over the options available in Global Settings for Services. --- **TABLE OF CONTENTS** - [Overview of Global Settings in Services](#overview-of-global-settings-in-services)[](#key-benefits-of-global-settings) - [Key Benefits of Global Settings](#key-benefits-of-global-settings)[](#in-app-settings) - [In-App Settings](#in-app-settings)[](#booking-page-settings) - [Booking Page Settings](#booking-page-settings)[](#customize-booking-page) - [Customize Booking Page](#customize-booking-page)[](#additional-settings) - [Additional Settings](#additional-settings)[](#forms) - [Forms](#forms)[](#confirmation-page) - [Confirmation Page](#confirmation-page)[](#payment-settings) - [Payment Settings](#payment-settings)[](#service-settings) - [Service Settings](#service-settings)[](#service-booking-title-for-mobile-appointments) - [Service Booking Title for Mobile Appointments](#service-booking-title-for-mobile-appointments)[](#additional-settings-2) - [Additional Settings](#additional-settings-2)[](#notifications) - [Notifications](#notifications) - [Third-Party Calendar Settings](#third-party-calendar-settings)[](#related-services-booking-enhancements) - [Related Services Booking Enhancements](#related-services-booking-enhancements)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **Overview of Global Settings in Services** Global Settings allow you to configure essential settings that will be applied across all services. These are divided into five main sections: 1. **In-App Settings:** Configure options related to your in-app platform. 2. **Booking Page:** Manage settings for your customer-facing booking widget. 3. **Payment Settings:** Configure payment modes, set up currencies, and manage all payment related options. 4. **Service Settings:** Control options for service bookings and appointments. 5. **Additional Settings:** Miscellaneous settings for added functionality. 6. **Notification Settings:** Customize how and when customers and staff are notified about bookings. --- ## **Key Benefits of Global Settings** These benefits summarize how centralized configuration supports a consistent, streamlined booking experience across all services. - **Centralized Control:** Apply booking, payment, scheduling, and notification rules from one place. - **Consistent Customer Experience:** Keep the booking page layout, labels, and choices uniform across services. - **Faster Updates:** Change global behaviors (like staff selection or payment visibility) without editing each service. - **Smoother Scaling:** As offerings grow, you can add services that use existing resources without reinventing your scheduling approach. --- ## **In-App Settings** - **View Options:** Choose which day the calendar view should start on: Monday, Saturday, or Sunday. - **Enable Multiple Locations:** Enable this if your business operates in multiple locations. This will allow you to create and display more than one location on your booking page, so customers can choose where to book. - **Enable Resources:** If your business uses resources like rooms, spaces, or tools, toggle this on to manage and track them. It will prevent double bookings and help ensure the correct resources are reserved for services. Enabling this will add a "Resources" tab where you can configure these settings. - **Enable Add-ons:** Toggle this on if your business offers add-ons or extras when booking a service. This can help upsell additional services. Enabling this will add an "Add-ons" tab for configuration. ![In-App Settings (image 1 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155052228838/original/w98T1LWDrGuMfTmUxqMj1fkImPD-es6fqw.png) **In-App Settings (image 1 of 12)** This screenshot appears in the "In-App Settings" section of "Global Settings in Services". The text alongside this image reads: View Options: Choose which day the calendar view should start on: Monday, Saturday, or Sunday. Enable Multiple Locations: Enable this if your business operates in multiple locations. This will allow you to create and display more than one location on your booking page, so customers can choose…. Immediately after, the guide continues: The Booking Page Settings are broken down into 4 sections; Customize Booking Page, Forms and Confirmation Page. - What to choose: View Options: Choose which day the calendar view should start on: Monday, Saturday, or Sunday. Enable Multiple Locations: Enable this if your business operates in multiple locations. This will allow you to create and display more than one location on your booking page, so customers can choose where to book. Enable Resources: If your business uses resources like rooms, spaces, or tools, toggle this on to manage and track them. It will prevent double bookings and help ensure the correct resources are reserved for services. Enabling this will add a "Resources" tab where you can configure these settings. Enable Add-ons: Toggle this on if your business offers add-ons or extras when booking a service. This can help upsell additional services. Enabling this will add an "Add-ons" tab for configuration. - Next: The Booking Page Settings are broken down into 4 sections; Customize Booking Page, Forms and Confirmation Page. Full procedure: 1. View Options: Choose which day the calendar view should start on: Monday, Saturday, or Sunday. 2. Enable Multiple Locations: Enable this if your business operates in multiple locations. This will allow you to create and display more than one location on your booking page, so customers can choose where to book. 3. Enable Resources: If your business uses resources like rooms, spaces, or tools, toggle this on to manage and track them. It will prevent double bookings and help ensure the correct resources are reserved for services. Enabling this will add a "Resources" tab where you can configure these settings. 4. Enable Add-ons: Toggle this on if your business offers add-ons or extras when booking a service. This can help upsell additional services. Enabling this will add an "Add-ons" tab for configuration. --- ## **Booking Page Settings** The Booking Page Settings are broken down into 4 sections; Customize Booking Page, Forms and Confirmation Page. ### **Customize Booking Page** - **Company Name & Logo:** Add your company name and upload your company logo, which will be displayed on your booking page. - **Service Images:**Choose whether service images are displayed on your booking page. - With Images: Displays uploaded service images on service cards. - Without Images: Hides service images and displays service information in a text-focused layout. This setting applies across the Services booking page and helps you choose the presentation that best fits your business. - **Account Slug:** Your account slug is a unique identifier used as the base for all your service URLs. - **Browse By:**Control how customers discover services on your booking page. - Browse by Category: Customers first select a category and then choose from the services available within that category. - Browse All Services: Customers can view all available services upfront and optionally use categories to filter the list. - **Booking Page Order:** Decide the flow of your booking page. In case of multiple locations, choose whether customers select a service first or a location first before proceeding with the booking. - **Booking Page Layout:** Decide how services appear on your booking page — display them in a card view, a list view, or give customers the option to choose their preferred view in real time. - **Filter & Sort Menu Placement:** Set how filters and sorting options are displayed on the booking page — horizontally at the top in a dropdown, vertically on the left or categories as tabs on the top — based on your preferred browsing experience. - **Theme:** Choose between a light or dark theme for your booking page, which affects the header, footer, and widgets. - **Language:** Select the language in which the booking page will be displayed to customers. - **Primary Color:** Set the color for all actions like buttons and date selection. - **Background Color:** Choose the color for the background of the booking page. - **Service Selection Button Label:** Customize the button text that appears when customers select a service (e.g., 'BOOK') - **Final Booking Button Label:** Set the text for the final button on the booking page, where customers complete their appointment (e.g., 'Schedule Appointment'). - **Preview:** Preview your booking page with your changes applied. - **Insert Custom Code:** Add custom CSS to further customize the look and feel of your booking page. Simply paste your code and save to apply changes. ![Customize Booking Page (image 2 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064251290/original/_vp09EYHcU9dZNJGlmU1z8Mq5_Mn4nIIMw.png) **Customize Booking Page (image 2 of 12)** This screenshot appears in the "Customize Booking Page" section of "Global Settings in Services". The text alongside this image reads: Company Name & Logo: Add your company name and upload your company logo, which will be displayed on your booking page. Service Images: Choose whether service images are displayed on your booking page. Account Slug: Your account slug is a unique identifier used as the base for all your service…. Immediately after, the guide continues: Allow customers to pick who they book with: Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. Hide the…. - What to choose: Company Name & Logo: Add your company name and upload your company logo, which will be displayed on your booking page. Service Images: Choose whether service images are displayed on your booking page. Account Slug: Your account slug is a unique identifier used as the base for all your service URLs. Browse By: Control how customers discover services on your booking page. Booking Page Order: Decide the flow of your booking page. In case of multiple locations, choose whether customers select a service first or a location first before proceeding with the booking. Booking Page Layout: Decide how services appear on your booking page — display them in a card view, a list view, or give customers the option to choose their preferred view in real time. Filter & Sort Menu Placement: Set how filters and sorting options are displayed on the booking page — horizontally at the top in a dropdown, vertically on the left or categories as tabs on the top — based on your preferred browsing experience. Theme: Choose between a light or dark theme for your booking page, which affects the header, footer, and widgets. Language: Select the language in which the booking page will be displayed to customers. Primary Color: Set the color for all actions like buttons and date selection. Background Color: Choose the color for the background of the booking page. Service Selection Button Label: Customize the button text that appears when customers select a service (e.g., 'BOOK') Final Booking Button Label: Set the text for the final button on the booking page, where customers complete their appointment (e.g., 'Schedule Appointment'). Preview: Preview your booking page with your changes applied. Insert Custom Code: Add custom CSS to further customize the look and feel of your booking page. Simply paste your code and save to apply changes. - Next: Allow customers to pick who they book with: Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. Hide the “Any Available” option from Staff Selection page: If staff selection is enabled, you can hide the "Any Available" option, requiring customers to always select a specific staff member. Allow Multiple Service Selection: Enable this to let customers book multiple services in one session. Auto-Assign Staff Based On: Used when the customer doesn’t select a staff member. The system will follow this preference to assign one automatically. Allow Customers to Explore Other Services: Enable Allow customers to explore other services to let customers browse beyond the service or category they originally opened. When enabled, customers who enter the booking page using a direct service or category link can explore and add services from other categories during the same booking journey. Full procedure: 1. Company Name & Logo: Add your company name and upload your company logo, which will be displayed on your booking page. 2. Service Images: Choose whether service images are displayed on your booking page. 3. Account Slug: Your account slug is a unique identifier used as the base for all your service URLs. 4. Browse By: Control how customers discover services on your booking page. 5. Booking Page Order: Decide the flow of your booking page. In case of multiple locations, choose whether customers select a service first or a location first before proceeding with the booking. 6. Booking Page Layout: Decide how services appear on your booking page — display them in a card view, a list view, or give customers the option to choose their preferred view in real time. 7. Filter & Sort Menu Placement: Set how filters and sorting options are displayed on the booking page — horizontally at the top in a dropdown, vertically on the left or categories as tabs on the top — based on your preferred browsing experience. 8. Theme: Choose between a light or dark theme for your booking page, which affects the header, footer, and widgets. 9. Language: Select the language in which the booking page will be displayed to customers. 10. Primary Color: Set the color for all actions like buttons and date selection. 11. Background Color: Choose the color for the background of the booking page. 12. Service Selection Button Label: Customize the button text that appears when customers select a service (e.g., 'BOOK') 13. Final Booking Button Label: Set the text for the final button on the booking page, where customers complete their appointment (e.g., 'Schedule Appointment'). 14. Preview: Preview your booking page with your changes applied. ### **Additional Settings** - **Allow customers to pick who they book with:** Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. - **Hide the “Any Available” option from Staff Selection page:** If staff selection is enabled, you can hide the "Any Available" option, requiring customers to always select a specific staff member. - **Allow Multiple Service Selection:** Enable this to let customers book multiple services in one session. - **Auto-Assign Staff Based On:** Used when the customer doesn’t select a staff member. The system will follow this preference to assign one automatically. - **Allow Customers to Explore Other Services:** Enable Allow customers to explore other services to let customers browse beyond the service or category they originally opened. When enabled, customers who enter the booking page using a direct service or category link can explore and add services from other categories during the same booking journey. ![Additional Settings (image 3 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078080202/original/BWlat3kQ5eavHBg8TfdX2ZHrRsJSMnD7kg.png) **Additional Settings (image 3 of 12)** This screenshot appears in the "Additional Settings" section of "Global Settings in Services". The text alongside this image reads: Allow customers to pick who they book with: Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. Hide the “Any Available” option from Staff Selection page: If staff…. Immediately after, the guide continues: Select Form: Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's…. - What to fill in: Allow customers to pick who they book with: Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. Hide the “Any Available” option from Staff Selection page: If staff selection is enabled, you can hide the "Any Available" option, requiring customers to always select a specific staff member. Allow Multiple Service Selection: Enable this to let customers book multiple services in one session. Auto-Assign Staff Based On: Used when the customer doesn’t select a staff member. The system will follow this preference to assign one automatically. Allow Customers to Explore Other Services: Enable Allow customers to explore other services to let customers browse beyond the service or category they originally opened. When enabled, customers who enter the booking page using a direct service or category link can explore and add services from other categories during the same booking journey. - Next: Select Form: Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's information and create a subsequent contact in the system. Pre-populate Fields (Sticky Contacts): This feature remembers customer information using browser cookies. It pre-populates the booking form for returning customers. This should only be enabled when customers are filling out the form themselves. If different customers use the same browser, the information may get overwritten. Consent Checkbox: Enable this to obtain customer consent during the booking process. You can customize the consent message. This is only available when using the Default Form. Full procedure: 1. Allow customers to pick who they book with: Enable this if you want customers to select a staff member during booking. Otherwise, the system will assign a staff member automatically based on availability and round robin logic. 2. Hide the “Any Available” option from Staff Selection page: If staff selection is enabled, you can hide the "Any Available" option, requiring customers to always select a specific staff member. 3. Allow Multiple Service Selection: Enable this to let customers book multiple services in one session. 4. Auto-Assign Staff Based On: Used when the customer doesn’t select a staff member. The system will follow this preference to assign one automatically. 5. Allow Customers to Explore Other Services: Enable Allow customers to explore other services to let customers browse beyond the service or category they originally opened. When enabled, customers who enter the booking page using a direct service or category link can explore and add services from other categories during the same booking journey. ### **Forms** - **Select Form:** Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's information and create a subsequent contact in the system. - **Pre-populate Fields (Sticky Contacts):** This feature remembers customer information using browser cookies. It pre-populates the booking form for returning customers. This should only be enabled when customers are filling out the form themselves. If different customers use the same browser, the information may get overwritten. - **Consent Checkbox:** Enable this to obtain customer consent during the booking process. You can customize the consent message. This is only available when using the Default Form. ![Forms (image 4 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155047089499/original/dEY6RwUTPlKCTAwhKZ5pUUQfCR0Uiz7eSg.png) **Forms (image 4 of 12)** This screenshot appears in the "Forms" section of "Global Settings in Services". The text alongside this image reads: Select Form: Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's information and create a subsequent contact in the system…. The navigation path used here is Sites > Forms. Immediately after, the guide continues: After a booking is made, choose to show a custom message on the default confirmation page or redirect the customer to another page. - Path: Sites > Forms - What to choose: Select Form: Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's information and create a subsequent contact in the system. Pre-populate Fields (Sticky Contacts): This feature remembers customer information using browser cookies. It pre-populates the booking form for returning customers. This should only be enabled when customers are filling out the form themselves. If different customers use the same browser, the information may get overwritten. Consent Checkbox: Enable this to obtain customer consent during the booking process. You can customize the consent message. This is only available when using the Default Form. - Next: After a booking is made, choose to show a custom message on the default confirmation page or redirect the customer to another page. Full procedure: 1. Select Form: Choose the form that should be displayed when booking services. You can use the Default Form (First Name, Last Name, Phone, and Email) or create a custom form in Sites > Forms. The form helps in collecting booker's information and create a subsequent contact in the system. 2. Pre-populate Fields (Sticky Contacts): This feature remembers customer information using browser cookies. It pre-populates the booking form for returning customers. This should only be enabled when customers are filling out the form themselves. If different customers use the same browser, the information may get overwritten. 3. Consent Checkbox: Enable this to obtain customer consent during the booking process. You can customize the consent message. This is only available when using the Default Form. ### **Confirmation Page** After a booking is made, choose to show a custom message on the default confirmation page or redirect the customer to another page. ![Confirmation Page (image 5 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080593638/original/yZ6inPUwOC0Csi_i6HFXIhTR7ipjN2L6sQ.png) **Confirmation Page (image 5 of 12)** This screenshot appears in the "Confirmation Page" section of "Global Settings in Services". The text alongside this image reads: After a booking is made, choose to show a custom message on the default confirmation page or redirect the customer to another page. Immediately after, the guide continues: Let a custom form override this with its own rules: Enable this option to let the custom form control the confirmation page experience. When enabled. - What to choose: After a booking is made, choose to show a custom message on the default confirmation page or redirect the customer to another page. - Controls: Thank you message, Redirect URL, Order confirmation - Next: Let a custom form override this with its own rules: Enable this option to let the custom form control the confirmation page experience. When enabled: Full procedure: 1. If the form's On Submit action is set to Thank you message or Redirect URL, that is used as the confirmation page experience. 2. If the form's On Submit action is set to Order confirmation, or if the form has no applicable On Submit action, the confirmation page settings configured here are used as the fallback. 3. The form's conditional rules — such as redirects, custom messages, and lead disqualification — also apply after booking when this is enabled. **Let a custom form override this with its own rules:** Enable this option to let the custom form control the confirmation page experience. When enabled: - If the form's On Submit action is set to **Thank you message** or **Redirect URL**, that is used as the confirmation page experience. - If the form's On Submit action is set to **Order confirmation**, or if the form has no applicable On Submit action, the confirmation page settings configured here are used as the fallback. - The form's conditional rules — such as redirects, custom messages, and lead disqualification — also apply after booking when this is enabled. _Note: Show/hide field conditions from a custom form always apply during booking, regardless of this setting._ --- ## **Payment Settings** - **Test Mode vs. Live Mode:** Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. - **Currency:** Select the currency in which payments will be displayed and collected. This will apply to all services. If you are changing your currency, please ensure that the corresponding pricing for each service is updated accordingly. - **Booking Payment Options:** Choose how you want to handle payments when customers book a service: - Online Payment: Customers pay online at the time of booking. If online payment is selected, you can enable Allow deposit or full payment choice to give customers more flexibility when booking services that have a deposit configured. At checkout, customers can choose to either pay the required deposit or make the full payment upfront. - Pay in Person: Customers pay when they arrive. No card or payment details are collected during booking, and no payment options are displayed at checkout. - Card on File Only: Card details are collected securely during booking, but the customer is not charged at the time of booking. - **Hide Payment Amount:** Enable this option to hide the payment amount on the booking page. This setting only applies when the payment method is set to Pay in Person or Card on File. - **Coupon Codes:** Enable this option to allow customers to enter and apply a coupon code during booking. Before enabling coupon codes, create valid coupons under **Payments > Coupon Codes**. When this option is disabled, the coupon code field is hidden from the booking page. - **Taxes:** Taxes for Services are configured at the individual service or associated product level rather than in Global Settings. To charge tax for a service, open the individual service or its associated product and configure the applicable manual tax rate. Once configured, the tax will automatically appear in the booking details. - **Price Display Format:** Choose how prices appear when a service has multiple prices: **Show Price Range:** Displays the lowest and highest available prices. **Show Starting Price:** Displays only the lowest available price as the starting price. The displayed starting price may change after the customer selects service variations or add-ons. The final price is calculated based on the customer's selections. ![Payment Settings (image 6 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155052228898/original/mD7UqiA_C1NoolBMZN55J5Z3fU3HEuCXgg.png) **Payment Settings (image 6 of 12)** This screenshot appears in the "Payment Settings" section of "Global Settings in Services". The text alongside this image reads: Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are…. The navigation path used here is Payments > Coupon Codes. Immediately after, the guide continues: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes…. - Path: Payments > Coupon Codes - What to fill in: Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are changing your currency, please ensure that the corresponding pricing for each service is updated accordingly. Booking Payment Options: Choose how you want to handle payments when customers book a service: Hide Payment Amount: Enable this option to hide the payment amount on the booking page. This setting only applies when the payment method is set to Pay in Person or Card on File. Coupon Codes: Enable this option to allow customers to enter and apply a coupon code during booking. Before enabling coupon codes, create valid coupons under Payments > Coupon Codes. When this option is disabled, the coupon code field is hidden from the booking page. Taxes: Taxes for Services are configured at the individual service or associated product level rather than in Global Settings. To charge tax for a service, open the individual service or its associated product and configure the applicable manual tax rate. Once configured, the tax will automatically appear in the booking details. Price Display Format: Choose how prices appear when a service has multiple prices: Show Price Range: Displays the lowest and highest available prices. Show Starting Price: Displays only the lowest available price as the starting price. The displayed starting price may change after the customer selects service variations or add-ons. The final price is calculated based on the customer's selections. - Controls: Payments > Coupon Codes - Next: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30 AM, 10:00 AM). This allows the booking slots to be spaced out based on the chosen interval. Minimum Scheduling Notice: The minimum time required after which an appointment cannot be booked. For example, if the notice is set to 2 hours, a 10 AM slot cannot be booked after 8 AM on the same day. Booking Window: Control how far into the future customers can view availability and book your services. Choose between two booking window types: Service Booking Title: Customize the title used for appointments created through your Services booking page. You can use custom values, such as {{contact.name}}, to dynamically personalize the booking title with customer information. Cancellation & Reschedule: Full procedure: 1. Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. 2. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are changing your currency, please ensure that the corresponding pricing for each service is updated accordingly. 3. Booking Payment Options: Choose how you want to handle payments when customers book a service: 4. Hide Payment Amount: Enable this option to hide the payment amount on the booking page. This setting only applies when the payment method is set to Pay in Person or Card on File. 5. Coupon Codes: Enable this option to allow customers to enter and apply a coupon code during booking. Before enabling coupon codes, create valid coupons under Payments > Coupon Codes. When this option is disabled, the coupon code field is hidden from the booking page. 6. Taxes: Taxes for Services are configured at the individual service or associated product level rather than in Global Settings. To charge tax for a service, open the individual service or its associated product and configure the applicable manual tax rate. Once configured, the tax will automatically appear in the booking details. 7. Price Display Format: Choose how prices appear when a service has multiple prices: Show Price Range: Displays the lowest and highest available prices. Show Starting Price: Displays only the lowest available price as the starting price. The displayed starting price may change after the customer selects service variations or add-ons. The final price is calculated based on the customer's selections. ![Payment Settings (image 7 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078080385/original/15qzPXZ-ip3FaGLQPcthLLw1akgwfSGCxA.png) **Payment Settings (image 7 of 12)** This screenshot appears in the "Payment Settings" section of "Global Settings in Services". The text alongside this image reads: Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are…. The navigation path used here is Payments > Coupon Codes. Immediately after, the guide continues: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes…. - Path: Payments > Coupon Codes - What to fill in: Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are changing your currency, please ensure that the corresponding pricing for each service is updated accordingly. Booking Payment Options: Choose how you want to handle payments when customers book a service: Hide Payment Amount: Enable this option to hide the payment amount on the booking page. This setting only applies when the payment method is set to Pay in Person or Card on File. Coupon Codes: Enable this option to allow customers to enter and apply a coupon code during booking. Before enabling coupon codes, create valid coupons under Payments > Coupon Codes. When this option is disabled, the coupon code field is hidden from the booking page. Taxes: Taxes for Services are configured at the individual service or associated product level rather than in Global Settings. To charge tax for a service, open the individual service or its associated product and configure the applicable manual tax rate. Once configured, the tax will automatically appear in the booking details. Price Display Format: Choose how prices appear when a service has multiple prices: Show Price Range: Displays the lowest and highest available prices. Show Starting Price: Displays only the lowest available price as the starting price. The displayed starting price may change after the customer selects service variations or add-ons. The final price is calculated based on the customer's selections. - Controls: Payments > Coupon Codes - Next: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30 AM, 10:00 AM). This allows the booking slots to be spaced out based on the chosen interval. Minimum Scheduling Notice: The minimum time required after which an appointment cannot be booked. For example, if the notice is set to 2 hours, a 10 AM slot cannot be booked after 8 AM on the same day. Booking Window: Control how far into the future customers can view availability and book your services. Choose between two booking window types: Service Booking Title: Customize the title used for appointments created through your Services booking page. You can use custom values, such as {{contact.name}}, to dynamically personalize the booking title with customer information. Cancellation & Reschedule: Full procedure: 1. Test Mode vs. Live Mode: Enable "Test Mode" to simulate the booking and payment process. Once testing is complete, toggle to "Live Mode" to start accepting real payments. 2. Currency: Select the currency in which payments will be displayed and collected. This will apply to all services. If you are changing your currency, please ensure that the corresponding pricing for each service is updated accordingly. 3. Booking Payment Options: Choose how you want to handle payments when customers book a service: 4. Hide Payment Amount: Enable this option to hide the payment amount on the booking page. This setting only applies when the payment method is set to Pay in Person or Card on File. 5. Coupon Codes: Enable this option to allow customers to enter and apply a coupon code during booking. Before enabling coupon codes, create valid coupons under Payments > Coupon Codes. When this option is disabled, the coupon code field is hidden from the booking page. 6. Taxes: Taxes for Services are configured at the individual service or associated product level rather than in Global Settings. To charge tax for a service, open the individual service or its associated product and configure the applicable manual tax rate. Once configured, the tax will automatically appear in the booking details. 7. Price Display Format: Choose how prices appear when a service has multiple prices: Show Price Range: Displays the lowest and highest available prices. Show Starting Price: Displays only the lowest available price as the starting price. The displayed starting price may change after the customer selects service variations or add-ons. The final price is calculated based on the customer's selections. --- ## **Service Settings** - **Service Interval:** Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30 AM, 10:00 AM). This allows the booking slots to be spaced out based on the chosen interval. - **Minimum Scheduling Notice:** The minimum time required after which an appointment cannot be booked. For example, if the notice is set to 2 hours, a 10 AM slot cannot be booked after 8 AM on the same day. - **Booking Window:** Control how far into the future customers can view availability and book your services. Choose between two booking window types: - **Range based:** Shows availability for a rolling number of days from today. As time passes, new days automatically become available for booking. For example, setting the range to 30 days means customers can always book up to 30 days from the current date. - **Count available days only** — Toggle this on to count only the days your services are staffed and available when calculating the booking window. When enabled, the system skips days outside your staff availability schedule and starts counting from the first available day after your minimum scheduling notice period ends. Bookers always see the full number of days you have configured — not a blank calendar on days you are closed. When the toggle is off, the booking window counts every calendar day including days with no availability. This is the default behavior.  Example — Count available days only with notice - Today: Wednesday, 12 Aug - Minimum Scheduling Notice: 2 days - Availability: Monday–Friday - Booking Window: 5 days (Range based) - Toggle: On The system applies the notice period first, then counts 5 available days from the first available day after notice ends: Booking widget shows: 14, 15, 18, 19, 20 Aug — all 5 available days visible. - **Date-based:** Lets you define a specific date range up to which customers can book. Unlike a rolling range, the start and end date remains fixed. - **Service Booking Title:** Customize the title used for appointments created through your Services booking page. You can use custom values, such as {{contact.name}}, to dynamically personalize the booking title with customer information. - **Cancellation & Reschedule:** - **Allow Cancellation:** When enabled, you can set an expiration time to your cancellation link. This link will expire at the set time before the appointment, preventing last-minute cancellations. - **Allow Rescheduling:** Similar to cancellation, enabling this lets you set an expiration time to the rescheduling link. It will expire as configured before the appointment time. - **Auto Confirm New Appointments:** New bookings will automatically be marked as confirmed by default. If disabled, appointments will be unconfirmed, allowing manual review before confirmation. ![Service Settings (image 8 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078080470/original/6o8TSY_MRXa90OBOdyzxTkhLh7tt8-jtwQ.png) **Service Settings (image 8 of 12)** This screenshot appears in the "Service Settings" section of "Global Settings in Services". The text alongside this image reads: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30…. This part of the guide covers 5 fields, listed below. Immediately after, the guide continues: The Service booking title setting controls how new service appointment titles are pre-filled, helping teams keep appointment naming consistent across booking channels. Using one shared title template reduces manual editing and keeps web…. - What to choose: Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30 AM, 10:00 AM). This allows the booking slots to be spaced out based on the chosen interval. Minimum Scheduling Notice: The minimum time required after which an appointment cannot be booked. For example, if the notice is set to 2 hours, a 10 AM slot cannot be booked after 8 AM on the same day. Booking Window: Control how far into the future customers can view availability and book your services. Choose between two booking window types: Service Booking Title: Customize the title used for appointments created through your Services booking page. You can use custom values, such as {{contact.name}}, to dynamically personalize the booking title with customer information. Cancellation & Reschedule: - Fields: Today: Wednesday, 12 Aug, Minimum Scheduling Notice: 2 days, Availability: Monday–Friday, Booking Window: 5 days (Range based), Cancellation & Reschedule: - Controls: Count available days only - Next: The Service booking title setting controls how new service appointment titles are pre-filled, helping teams keep appointment naming consistent across booking channels. Using one shared title template reduces manual editing and keeps web and mobile bookings aligned. Full procedure: 1. Service Interval: Determines how often time slots are available for booking. For example: If the interval is set to 1 hour, available slots will be shown every hour (e.g., 9:00 AM, 10:00 AM). If the interval is set to 30 minutes, available slots will appear every 30 minutes (e.g., 9:00 AM, 9:30 AM, 10:00 AM). This allows the booking slots to be spaced out based on the chosen interval. 2. Minimum Scheduling Notice: The minimum time required after which an appointment cannot be booked. For example, if the notice is set to 2 hours, a 10 AM slot cannot be booked after 8 AM on the same day. 3. Booking Window: Control how far into the future customers can view availability and book your services. Choose between two booking window types: 4. Service Booking Title: Customize the title used for appointments created through your Services booking page. You can use custom values, such as {{contact.name}}, to dynamically personalize the booking title with customer information. 5. Cancellation & Reschedule: --- ## **Service Booking Title for Mobile Appointments** The Service booking title setting controls how new service appointment titles are pre-filled, helping teams keep appointment naming consistent across booking channels. Using one shared title template reduces manual editing and keeps web and mobile bookings aligned. When a Service booking title is configured in Services Global Settings, new service bookings created in the mobile app use that title automatically in the **Appointment Title** field. If the Service booking title is empty or not configured, the mobile app falls back to **** so existing booking behavior continues without interruption. This setting applies to **new service bookings** created in the mobile app. ![Service Booking Title for Mobile Appointments (image 9 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155074288395/original/gwGVvaR1czTqflbVp6XbOxdpAkCebUj2Qg.png) **Service Booking Title for Mobile Appointments (image 9 of 12)** This screenshot appears in the "Service Booking Title for Mobile Appointments" section of "Global Settings in Services". The text alongside this image reads: This setting applies to new service bookings created in the mobile app. Immediately after, the guide continues: Contact Assignment: Facebook Pixel ID: Enter your Facebook Pixel ID here to track events triggered through the booking process. Lock timezone on the booking page: This option locks the displayed timezone on the booking page, preventing…. - What this covers: This setting applies to new service bookings created in the mobile app. - Controls: Appointment Title, , new service bookings - Next: Contact Assignment: Facebook Pixel ID: Enter your Facebook Pixel ID here to track events triggered through the booking process. Lock timezone on the booking page: This option locks the displayed timezone on the booking page, preventing users from changing it. It’s particularly useful for in-person services, ensuring slots are shown in your set timezone regardless of the booker’s location. --- ## **Additional Settings** - **Contact Assignment:** - **Assign contacts to service staff members upon booking:** When enabled, this updates the contact's assigned user to the staff member handling their appointment. For example, if Contact A's assigned user is User A, but Contact A books an appointment with User B, the contact's assigned user will switch to User B. - **Skip assignment if the contact already has an assigned user:** If enabled, this setting prevents reassignment of a contact who already has an assigned user. It will only update contacts that currently have no assigned user to the appointment's owner. - **Facebook Pixel ID:** Enter your Facebook Pixel ID here to track events triggered through the booking process. - **Lock timezone on the booking page:** This option locks the displayed timezone on the booking page, preventing users from changing it. It’s particularly useful for in-person services, ensuring slots are shown in your set timezone regardless of the booker’s location. ![Additional Settings (image 10 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155052228920/original/O-mx1KWgkobZEc_9HG-UtI9jO8serqe4ZQ.png) **Additional Settings (image 10 of 12)** This screenshot appears in the "Additional Settings" section of "Global Settings in Services". The text alongside this image reads: Contact Assignment: Facebook Pixel ID: Enter your Facebook Pixel ID here to track events triggered through the booking process. Lock timezone on the booking page: This option locks the displayed timezone on the booking page, preventing users from changing it. It’s particularly useful for in-person…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Notifications keep both your team and your customers updated about appointment activity. You can configure different types of notifications, decide who receives them, and customize their content to fit your needs. - What to fill in: Contact Assignment: Facebook Pixel ID: Enter your Facebook Pixel ID here to track events triggered through the booking process. Lock timezone on the booking page: This option locks the displayed timezone on the booking page, preventing users from changing it. It’s particularly useful for in-person services, ensuring slots are shown in your set timezone regardless of the booker’s location. - Fields: Contact Assignment: - Next: Notifications keep both your team and your customers updated about appointment activity. You can configure different types of notifications, decide who receives them, and customize their content to fit your needs. Full procedure: 1. Contact Assignment: 2. Facebook Pixel ID: Enter your Facebook Pixel ID here to track events triggered through the booking process. 3. Lock timezone on the booking page: This option locks the displayed timezone on the booking page, preventing users from changing it. It’s particularly useful for in-person services, ensuring slots are shown in your set timezone regardless of the booker’s location. --- ## **Notifications** Notifications keep both your team and your customers updated about appointment activity. You can configure different types of notifications, decide who receives them, and customize their content to fit your needs. #### **Notification Types** There are six main notification types available: 1. **Appointment Booked** (Unconfirmed Status): Sent immediately when an appointment is booked with the Unconfirmed status. 2. **Appointment Booked (Confirmed Status):** Sent immediately when an appointment is booked with the _Confirmed_ status or when an existing appointment is updated to _Confirmed_. 3. **Cancellation Email:** Sent when an appointment is canceled, marked as a no-show, or deemed invalid. 4. **Reschedule Email:** Sent when the appointment date or time is changed. 5. **Reminder Email:** Sent before the appointment at the time you specify (e.g., 1 day or 1 hour before). 6. **Follow-Up Email:** Sent after the appointment based on your configured timing (e.g., immediately after, or 1 day later). #### **Delivery Channels** Notifications can be delivered via: - **Email** — sent to contacts and assigned users. - **In-App** — alerts shown within the web and mobile app for assigned users. - **SMS -** sent to contacts and assigned users - **WhatsApp** — send booking notifications and updates to customers through WhatsApp. Note: WhatsApp notifications currently support booking-level custom values, but not individual service-level custom values. For example, if a customer books three services in a single booking, you can dynamically include information for the overall booking, but you cannot currently reference dynamic values for each individual service within the WhatsApp notification. ![Delivery Channels (image 11 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078080648/original/Ml6vUZaIuuVv5bUmAHm6BnGpjWmDgpDNWQ.png) **Delivery Channels (image 11 of 12)** This screenshot appears in the "Delivery Channels" section of "Global Settings in Services". The text alongside this image reads: Note: WhatsApp notifications currently support booking-level custom values, but not individual service-level custom values. For example, if a customer books three services in a single booking, you can dynamically include information for the overall booking, but you cannot currently reference…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Third-party calendar settings let you control how your service appointments integrate with external calendars such as Google, Outlook or iCloud. These settings help ensure that attendees receive accurate invitations and updates directly…. - What this covers: Note: WhatsApp notifications currently support booking-level custom values, but not individual service-level custom values. For example, if a customer books three services in a single booking, you can dynamically include information for the overall booking, but you cannot currently reference dynamic values for each individual service within the WhatsApp notification. - Fields: SMS - sent to contacts and assigned users - Controls: Email, In-App, SMS -, WhatsApp - Next: Third-party calendar settings let you control how your service appointments integrate with external calendars such as Google, Outlook or iCloud. These settings help ensure that attendees receive accurate invitations and updates directly in their calendars. Full procedure: 1. Email — sent to contacts and assigned users. 2. In-App — alerts shown within the web and mobile app for assigned users. 3. SMS - sent to contacts and assigned users 4. WhatsApp — send booking notifications and updates to customers through WhatsApp. --- ## **Third-Party Calendar Settings** Third-party calendar settings let you control how your service appointments integrate with external calendars such as Google, Outlook or iCloud. These settings help ensure that attendees receive accurate invitations and updates directly in their calendars. - **Calendar Sync & Invites:** Allow Google or Outlook to automatically add appointments to attendees’ calendars. Invitations and update emails are sent whenever an appointment is booked, rescheduled, or canceled. - **Appointment Notes:** Add custom notes that will appear directly in the third-party calendar invite (e.g., meeting links, instructions, or preparation details). **Tip:** Use Appointment Notes to include key details your attendees should see at a glance in their calendar events. ![Third-Party Calendar Settings (image 12 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155052229001/original/IUbPurgE-Dhb0aPdVq3FVvr1Inq0S19Mag.png) **Third-Party Calendar Settings (image 12 of 12)** This screenshot appears in the "Third-Party Calendar Settings" section of "Global Settings in Services". The text alongside this image reads: Tip: Use Appointment Notes to include key details your attendees should see at a glance in their calendar events. Immediately after, the guide continues: Services setup and booking behavior continue to improve across staff availability, linked calendar visibility, and booking-page usability. - What this covers: Tip: Use Appointment Notes to include key details your attendees should see at a glance in their calendar events. - Next: Services setup and booking behavior continue to improve across staff availability, linked calendar visibility, and booking-page usability. Full procedure: 1. Calendar Sync & Invites: Allow Google or Outlook to automatically add appointments to attendees’ calendars. Invitations and update emails are sent whenever an appointment is booked, rescheduled, or canceled. 2. Appointment Notes: Add custom notes that will appear directly in the third-party calendar invite (e.g., meeting links, instructions, or preparation details). --- ## **Related Services Booking Enhancements** Services setup and booking behavior continue to improve across staff availability, linked calendar visibility, and booking-page usability. You may also want to review related guidance for: - staff availability in Services - linked third-party calendar setup - calendar widget customization for the booking experience --- ## **Frequently Asked Questions** **Q: What’s the advantage of using Global Settings instead of editing each service?** Global Settings applies defaults across all services, so you can update booking, payment, and scheduling behavior from one place. **Q: When should I use Global Settings versus editing an individual service?** Use Global Settings for defaults you want across services (booking page behavior, payments, notifications, scheduling windows). Edit a specific service for its own details like price/duration, variations, assigned staff/resources, or add‑ons. ****Q: Do direct links for specific services or staff reflect changes made in Global Settings?****  Yes. Service, staff, and category share links are filtered views of the same booking experience, so updates to Global Settings (layout, forms, payments, notifications) apply automatically. **Q: How can I preview how the booking page looks after updating Global Settings?** Use the booking page preview for the service to verify before sharing links. Previewing lets you confirm that global changes render as expected on the public booking page. Q: Does "Count available days only" work with Date-based booking windows? No. The toggle only applies to Range based booking windows. When Date-based is selected, the start and end dates are fixed and the toggle has no effect. ## **Related Articles** - [Services - Overview & How to Get Started](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/services-overview-how-to-get-started) - [](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/global-settings-in-services)[How to Create Services?](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/how-to-create-services)[](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/global-settings-in-services) - [Configuring Staff in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/configuring-staff-in-services) - [Categories in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/categories-in-services) - [Resources in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/resources-in-services) - [Workflow Trigger – Service Bookin](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/workflow-trigger-service-booking-services-v2) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com