# Categories in Services

> Create, edit, share, delete, and reorder service categories in GHL Customer Care. Understand how Categories organize your services, making it easier for your clients

- Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/categories-in-services
- Section: Calendars & Appointments / Services
- Reading time: 4 min
- Images: 12, each explained below
- Modified on Thu, 11 Sep, 2025 at 3:38 PM

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Make your booking page effortless to browse with clearly labeled categories. This article covers how to use Categories to create, edit, share, delete, and reorder groups of related services so clients find what they need faster.

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**TABLE OF CONTENTS**

-   [What are Categories?](#what-are-categories)
-   [Key Benefits of Categories](#key-benefits-of-categories)
-   [Default Category](#default-category)
-   [Creating a New Category](#creating-a-new-category)
-   [Editing a Category](#editing-a-category)
-   [Sharing a Category](#sharing-a-category)
-   [Deleting a Category](#deleting-a-category)
-   [Reordering Categories](#reordering-categories)
-   [Best Practices](#best-practices)
-   [Frequently Asked Questions](#frequently-asked-questions)
-   [Related Articles](#related-articles)

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# **What are Categories?**

Categories are used to group similar or related services, making it easier for customers to navigate your offerings. Categories appear on your booking page as organized sections, with each service listed under its assigned category.

For example, a spa might have categories like Massage, Hair, Skin, and Salon, with multiple services listed under each.

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## **Key Benefits of Categories**

Understanding these benefits keeps your booking page tidy and ensures customers see the right services in the right place.

-   **Organization:** Group services into named sections that appear on the booking page.
-   **Faster Discovery:** Help customers quickly scan to the services they care about.
-   **Direct Sharing:** Use a Category URL (slug) to share a link that shows only that category’s services.
-   **Control Display Order:** Control the order the categories are in on the customer‑facing booking page.
-   **Built‑in Fallback:** A Default Category exists so deleted categories’ services (and unassigned new services) remain bookable.

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## **Default Category**

Every account starts with a Default Category, which:

-   Cannot be deleted (but it can be renamed).
-   Any new service that isn’t assigned a category will be placed into the Default Category by the system.
-   If a category is deleted, all its services will be moved into the Default Category to ensure they remain bookable.

This way, every service always belongs to a category, keeping your booking page organized and functional.

![Default Category (image 1 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053324896/original/8xI4ErI9elk7axqmBaVszFT-yCpzORRuDA.png)

**Default Category (image 1 of 12)**

This screenshot appears in the "Default Category" section of "Categories in Services". The text alongside this image reads: This way, every service always belongs to a category, keeping your booking page organized and functional. Immediately after, the guide continues: Set up a category to group related services and generate a shareable link for that category.
- What this covers: This way, every service always belongs to a category, keeping your booking page organized and functional.
- Next: Set up a category to group related services and generate a shareable link for that category.

Full procedure:

1. Cannot be deleted (but it can be renamed).
2. Any new service that isn’t assigned a category will be placed into the Default Category by the system.
3. If a category is deleted, all its services will be moved into the Default Category to ensure they remain bookable.

---

## **Creating a New Category**

Set up a category to group related services and generate a shareable link for that category.

1.  Navigate to **Calendar** > **Calendar** **Settings** > **Services**.
2.  In the left sidebar, click **\+ New Category**.
    
    
![Step 2 of 5: In the left sidebar, click + New Category](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325082/original/-gl_csE2AD2dJDkv_dDJ3-96SRxfII-3Zw.png)

**Step 2 of 5: In the left sidebar, click + New Category**

This screenshot accompanies step 2 of 5 in the "Creating a New Category" section of "Categories in Services". At this point in the walkthrough you in the left sidebar, click + New Category. The navigation path used here is Calendar > Calendar Settings > Services. The next step is to enter a Category Name.

- Path: Calendar > Calendar Settings > Services
- Where to go: In the left sidebar, click + New Category.
- Controls: + New Category, Calendar, Settings, Services, Create Category
- Next: Enter a Category Name.

Full procedure:

1. Navigate to Calendar > Calendar Settings > Services.
2. In the left sidebar, click + New Category.  <- this image
3. Enter a Category Name.
4. Define the Category URL (slug) — this creates a direct share link for the category.
5. Save your changes by clicking the blue Create Category button.

    
3.  Enter a Category Name.
4.  Define the Category URL (slug) — this creates a direct share link for the category.
5.  Save your changes by clicking the blue **Create Category** button.
    
    
![Step 5 of 5: Save your changes by clicking the blue Create Category button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325107/original/S9jria6y7lKUg_eJNkwOabAMw6gTydvmrQ.png)

**Step 5 of 5: Save your changes by clicking the blue Create Category button**

This screenshot accompanies step 5 of 5 in the "Creating a New Category" section of "Categories in Services". At this point in the walkthrough you save your changes by clicking the blue Create Category button. The navigation path used here is Calendar > Calendar Settings > Services.

- Path: Calendar > Calendar Settings > Services
- How to confirm: Save your changes by clicking the blue Create Category button.
- Controls: Create Category, Calendar, Settings, Services, + New Category

Full procedure:

1. Navigate to Calendar > Calendar Settings > Services.
2. In the left sidebar, click + New Category.
3. Enter a Category Name.
4. Define the Category URL (slug) — this creates a direct share link for the category.
5. Save your changes by clicking the blue Create Category button.  <- this image

    

If you already have services created, you can assign them to this new category after creation.

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## **Assigning a Service to a Category**

Place each service under the right category so it appears in the correct section on your public booking page. Unassigned services live in the Default Category, and services from a deleted category are moved there automatically. You can reassign them whenever needed.

1.  Click the **three-dot menu** next to a Service.
2.  Select **Edit**.
    
    
![Step 2 of 4: Select Edit](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053328077/original/eh8A9xHd6y9EYazpkdhW89tZZl8pcWhqag.png)

**Step 2 of 4: Select Edit**

This screenshot accompanies step 2 of 4 in the "Assigning a Service to a Category" section of "Categories in Services". At this point in the walkthrough you select Edit. For context, this section explains: Place each service under the right category so it appears in the correct section on your public booking page. Unassigned services live in the Default Category, and services from a deleted category are moved there automatically. You can reassign them whenever needed. The next step is to use the Category dropdown to select the category the service will be assigned to.
- What to choose: Select Edit.
- Controls: Edit, three-dot menu, Category, Save Changes
- Next: Use the Category dropdown to select the category the service will be assigned to.

Full procedure:

1. Click the three-dot menu next to a Service.
2. Select Edit.  <- this image
3. Use the Category dropdown to select the category the service will be assigned to.
4. Save your changes by clicking the blue Save Changes button in the top right.

    
3.  Use the **Category** dropdown to select the category the service will be assigned to.
4.  Save your changes by clicking the blue **Save Changes** button in the top right.
    
    
![Step 4 of 4: Save your changes by clicking the blue Save Changes button in the top…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053328113/original/ZFYLNKFLoqgTGd5rX-skWOjSEyKhFmQxRw.png)

**Step 4 of 4: Save your changes by clicking the blue Save Changes button in the top…**

This screenshot accompanies step 4 of 4 in the "Assigning a Service to a Category" section of "Categories in Services". At this point in the walkthrough you save your changes by clicking the blue Save Changes button in the top right.
- How to confirm: Save your changes by clicking the blue Save Changes button in the top right.
- Controls: Save Changes, three-dot menu, Edit, Category

Full procedure:

1. Click the three-dot menu next to a Service.
2. Select Edit.
3. Use the Category dropdown to select the category the service will be assigned to.
4. Save your changes by clicking the blue Save Changes button in the top right.  <- this image

    

---

## **Editing a Category**

Rename a category or adjust its shareable URL as your offerings evolve.

1.  Click the **three-dot menu** next to a category.
2.  Select **Edit**.
    
    
![Step 2 of 4: Select Edit](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325251/original/WE9VHvPXpjzKUqDVuQJ2deHCZ-Ly00t2Bg.png)

**Step 2 of 4: Select Edit**

This screenshot accompanies step 2 of 4 in the "Editing a Category" section of "Categories in Services". At this point in the walkthrough you select Edit. For context, this section explains: Rename a category or adjust its shareable URL as your offerings evolve. The next step is to update the Category Name or Category URL (slug).
- What to choose: Select Edit.
- Controls: Edit, three-dot menu
- Next: Update the Category Name or Category URL (slug).

Full procedure:

1. Click the three-dot menu next to a category.
2. Select Edit.  <- this image
3. Update the Category Name or Category URL (slug).
4. Save changes.

    
3.  Update the Category Name or Category URL (slug).
4.  Save changes.
    
    
![Step 4 of 4: Save changes](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325303/original/MPykI0FLoJP78tJj6HsVysV899ZVTLX2Ng.png)

**Step 4 of 4: Save changes**

This screenshot accompanies step 4 of 4 in the "Editing a Category" section of "Categories in Services". At this point in the walkthrough you save changes. For context, this section explains: Rename a category or adjust its shareable URL as your offerings evolve.
- How to confirm: Save changes.
- Controls: three-dot menu, Edit

Full procedure:

1. Click the three-dot menu next to a category.
2. Select Edit.
3. Update the Category Name or Category URL (slug).
4. Save changes.  <- this image

    

---

## **Sharing a Category**

Categories have their own shareable booking link. This is useful if you want to promote a specific category (e.g., “All Hair Services”).

1.  Click the **three-dot menu** → **Share** **Booking**.
    
    
![Step 1 of 2: Click the three-dot menu → Share Booking](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325380/original/j8w3FyeXYARmJhibB3qtMURCCRITtCYv3w.png)

**Step 1 of 2: Click the three-dot menu → Share Booking**

This screenshot accompanies step 1 of 2 in the "Sharing a Category" section of "Categories in Services". At this point in the walkthrough you click the three-dot menu → Share Booking. The next step is to share the link so customers see only the services within that category.
- What to click: Click the three-dot menu → Share Booking.
- Controls: three-dot menu, Share, Booking
- Next: Share the link so customers see only the services within that category.

Full procedure:

1. Click the three-dot menu → Share Booking.  <- this image
2. Share the link so customers see only the services within that category.

    
2.  Share the link so customers see only the services within that category.
    
    
![Step 2 of 2: Share the link so customers see only the services within that category](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325400/original/IRcprN1SXB6NsPd48fp20Kd3PRovpwZV6w.png)

**Step 2 of 2: Share the link so customers see only the services within that category**

This screenshot accompanies step 2 of 2 in the "Sharing a Category" section of "Categories in Services". At this point in the walkthrough you share the link so customers see only the services within that category.
- What this covers: Share the link so customers see only the services within that category.
- Controls: three-dot menu, Share, Booking

Full procedure:

1. Click the three-dot menu → Share Booking.
2. Share the link so customers see only the services within that category.  <- this image

    

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## **Deleting a Category**

Remove categories you no longer need while keeping services accessible to customers.

-   Categories (except the **Default Category**) can be deleted.
    
-   When deleting a category:
    
    -   All **services in that category** automatically **move to the Default Category**.
        
    -   You can **reassign** those services to another category if needed.
        

Follow these steps to to delete a category:

1.  Click the **three-dot menu** → **Delete**.
    
    
![Step 1 of 2: Click the three-dot menu → Delete](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325567/original/4V9fPB-JSBIiiOoUECO07dW7NlA1O04Taw.png)

**Step 1 of 2: Click the three-dot menu → Delete**

This screenshot accompanies step 1 of 2 in the "Deleting a Category" section of "Categories in Services". At this point in the walkthrough you click the three-dot menu → Delete. For context, this section explains: Remove categories you no longer need while keeping services accessible to customers. This part of the guide covers 1 field, listed below. The next step is to confirm the deletion by clicking the red Delete button.
- What to click: Click the three-dot menu → Delete.
- Fields: When deleting a category:
- Controls: three-dot menu, Delete, Default Category, services in that category, move to the Default Category, reassign
- Next: Confirm the deletion by clicking the red Delete button.

Full procedure:

1. Click the three-dot menu → Delete.  <- this image
2. Confirm the deletion by clicking the red Delete button.

    
2.  Confirm the deletion by clicking the red **Delete** button.
    
    
![Step 2 of 2: Confirm the deletion by clicking the red Delete button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325601/original/pYH5OzOJzVCani4cMvaTPLM5IThrnjg0Vw.png)

**Step 2 of 2: Confirm the deletion by clicking the red Delete button**

This screenshot accompanies step 2 of 2 in the "Deleting a Category" section of "Categories in Services". At this point in the walkthrough you confirm the deletion by clicking the red Delete button. This part of the guide covers 1 field, listed below.
- How to confirm: Confirm the deletion by clicking the red Delete button.
- Fields: When deleting a category:
- Controls: Delete, Default Category, services in that category, move to the Default Category, reassign, three-dot menu

Full procedure:

1. Click the three-dot menu → Delete.
2. Confirm the deletion by clicking the red Delete button.  <- this image

    

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## **Reordering Categories**

Control the order your customers see categories on the booking page for a better browsing experience.

-   Drag and drop categories in the left sidebar to reorder them.
-   The new order will automatically reflect on the customer-facing booking page.

![Reordering Categories (image 12 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053325835/original/8XzjOgpHoudiSGzFqq2RkLvpE2fm1fJbfw.png)

**Reordering Categories (image 12 of 12)**

This screenshot appears in the "Reordering Categories" section of "Categories in Services". The text alongside this image reads: Drag and drop categories in the left sidebar to reorder them. The new order will automatically reflect on the customer-facing booking page. Immediately after, the guide continues: Use meaningful category names (e.g., “Massage” instead of “Wellness”). Consider renaming the Default Category to something specific for your business. Share category-specific booking links for promotions or targeted campaigns.
- Where to go: Drag and drop categories in the left sidebar to reorder them. The new order will automatically reflect on the customer-facing booking page.
- Next: Use meaningful category names (e.g., “Massage” instead of “Wellness”). Consider renaming the Default Category to something specific for your business. Share category-specific booking links for promotions or targeted campaigns.

Full procedure:

1. Drag and drop categories in the left sidebar to reorder them.
2. The new order will automatically reflect on the customer-facing booking page.

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## **Best Practices**

-   Use meaningful category names (e.g., “Massage” instead of “Wellness”).
-   Consider renaming the Default Category to something specific for your business.
-   Share category-specific booking links for promotions or targeted campaigns.

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## **Frequently Asked Questions**

**Q: Can I change a category’s URL (slug) later?**

Yes. Use Edit from the three‑dot (⋮) menu to modify the Category URL (slug).

**Q: Do I need to enable Services before using categories?**

Yes. Enable Services for the sub‑account to access the Services panel, create categories, and share booking links. You can enable Services for one or multiple sub‑accounts from the Agency view.

**Q: Do Private services appear when I share a Category link?**

No. Private services are hidden from public category pages. If you need to share a Private service, copy and share the direct link.

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## **Related Articles**

-   [](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/services-overview-how-to-get-started)[Services - Overview & How to Get Started](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/services-overview-how-to-get-started)[](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/services-overview-how-to-get-started)
-   [Global Settings in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/global-settings-in-services)[](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/how-to-create-services)
-   [How to Create Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/how-to-create-services)
-   [Configuring Staff in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/configuring-staff-in-services)
-   [Resources in Services](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/resources-in-services)
-   [Workflow Trigger – Service Booking](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/workflow-trigger-service-booking-services-v2)[](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/workflow-trigger-service-booking-services-v2)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com