# Ask the Booker Location Support for Service v2 Mobile Appointments > Learn how Ask the Booker locations collect required service addresses for Service v2 appointments in the GHL Customer Care mobile app. - Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/ask-the-booker-location-support-for-service-v2-mobile-appointments - Section: Calendars & Appointments / Services - Reading time: 7 min - Images: 13, each explained below - Modified on Tue, 28 Jul at 12:41 PM --- Ask the Booker location support lets service businesses collect the customer’s service address while creating a Service v2 appointment in the mobile app. When a configured Ask the Booker location is selected, an address field appears so the user can enter where the service should take place. The saved address appears on the appointment detail screen and is pre-filled when editing or duplicating the appointment. --- **TABLE OF CONTENTS** - [What is Ask the Booker Location Support?](#what-is-ask-the-booker-location-support)[](#key-benefits-of-ask-the-booker-location-support) - [Key Benefits of Ask the Booker Location Support](#key-benefits-of-ask-the-booker-location-support)[](#availability-and-requirements) - [Availability and Requirements](#availability-and-requirements)[](#web-setup-for-ask-the-booker-locations) - [Web Setup for Ask the Booker Locations](#web-setup-for-ask-the-booker-locations)[](#selecting-an-ask-the-booker-location-in-the-mobile-app) - [Selecting an Ask the Booker Location in the Mobile App](#selecting-an-ask-the-booker-location-in-the-mobile-app)[](#required-service-address-field) - [Required Service Address Field](#required-service-address-field)[](#viewing-the-saved-address-on-the-appointment) - [Viewing the Saved Address on the Appointment](#viewing-the-saved-address-on-the-appointment)[](#editing-or-duplicating-appointments-with-ask-the-booker-locations) - [Editing or Duplicating Appointments with Ask the Booker Locations](#editing-or-duplicating-appointments-with-ask-the-booker-locations)[](#multiple-location-type-behavior) - [Multiple Location Type Behavior](#multiple-location-type-behavior)[](#how-to-use-ask-the-booker-location-support-in-the-mobile-app) - [How To Use Ask the Booker Location Support in the Mobile App](#how-to-use-ask-the-booker-location-support-in-the-mobile-app)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Ask the Booker Location Support?** Ask the Booker Location Support allows Service Calendar v2 appointments to collect a client-provided service address during booking. This is useful for businesses that travel to the customer, such as mobile groomers, repair technicians, cleaners, consultants, trainers, and other on-site service providers. The location type is configured on web, and the mobile app automatically supports it during Service v2 booking once enabled. When the Ask the Booker location is selected in the mobile app, the booking form displays a required address field so the appointment includes the exact service location. ![What is Ask the Booker Location Support? (image 1 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071321756/original/9dGW0RwfC_jhe9_rfz9IZPabXRaPIqRi6w.png) **What is Ask the Booker Location Support? (image 1 of 13)** This screenshot appears in the "What is Ask the Booker Location Support?" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". The text alongside this image reads: The location type is configured on web, and the mobile app automatically supports it during Service v2 booking once enabled. When the Ask the Booker location is selected in the mobile app, the booking form displays a required address field so the appointment includes the exact service location. Immediately after, the guide continues: Collecting the service address during booking helps mobile service teams avoid extra follow-ups before an appointment. The address is saved directly with the appointment, giving staff the information they need from the appointment view. - What to fill in: The location type is configured on web, and the mobile app automatically supports it during Service v2 booking once enabled. When the Ask the Booker location is selected in the mobile app, the booking form displays a required address field so the appointment includes the exact service location. - Next: Collecting the service address during booking helps mobile service teams avoid extra follow-ups before an appointment. The address is saved directly with the appointment, giving staff the information they need from the appointment view. --- ## **Key Benefits of Ask the Booker Location Support** Collecting the service address during booking helps mobile service teams avoid extra follow-ups before an appointment. The address is saved directly with the appointment, giving staff the information they need from the appointment view. - **Collect Service Addresses Upfront:** Capture the customer’s home, business, or preferred service address during booking. - **Reduce Manual Follow-Ups:** Avoid separate calls, texts, or emails to confirm where the service should happen. - **Prevent Blank Location Details:** Required address validation helps ensure the booking cannot be submitted without a service address. - **Support Mobile Service Teams:** Give staff access to the client-provided address while they are working from the mobile app. - **Use Address Details Across Appointment Actions:** Keep the saved address pre-filled when editing or duplicating the appointment. - **Navigate Faster:** Use the appointment view to copy the address or open the location in Maps. --- ## **Availability and Requirements** Ask the Booker location support is available for Service Calendar v2 appointments. Confirming setup and app eligibility helps ensure the address field appears correctly in the mobile booking flow. This feature is available for: - **Service Calendar v2 appointments only** - **GHL Customer Care mobile app** - **LeadConnector mobile app** - **White-labeled mobile apps** - **Mobile app version 4.10.0 (810) or later** - **Web and mobile Service v2 booking flows** The Ask the Booker location type is configured on web under **Calendar Settings > Services (v2) > Locations**. Once configured, the mobile app automatically displays the service address field when that location is selected. --- ## **Web Setup for Ask the Booker Locations** Ask the Booker locations are created and managed from the web app. This setup tells the Service v2 booking flow when to ask for the client’s preferred service address. To configure the location: 1. Go to **Calendar Settings > Services (v2) > Locations**. ![Step 1 of 5: Go to Calendar Settings > Services (v2) > Locations](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077026147/original/FicfTGTCaN7ZHN2fPnQyhB3JQIzkz8gg_A.png) **Step 1 of 5: Go to Calendar Settings > Services (v2) > Locations** This screenshot accompanies step 1 of 5 in the "Web Setup for Ask the Booker Locations" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you go to Calendar Settings > Services (v2) > Locations. The navigation path used here is Calendar Settings > Services. The next step is to create a new location or edit an existing location. - Path: Calendar Settings > Services - Where to go: Go to Calendar Settings > Services (v2) > Locations. - Next: Create a new location or edit an existing location. Full procedure: 1. Go to Calendar Settings > Services (v2) > Locations. <- this image 2. Create a new location or edit an existing location. 3. Enable Let bookers enter their own service address. 4. Assign the location to staff availability as needed. 5. Save the location settings. 2. Create a new location or edit an existing location. 3. Enable **Let bookers enter their own service address**. 4. Assign the location to staff availability as needed. ![Step 4 of 5: Assign the location to staff availability as needed](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077026401/original/CAPwLWfqL0yXmgyhXrzTAat8j8cjrm8YRA.png) **Step 4 of 5: Assign the location to staff availability as needed** This screenshot accompanies step 4 of 5 in the "Web Setup for Ask the Booker Locations" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you assign the location to staff availability as needed. The navigation path used here is Calendar Settings > Services. The next step is to save the location settings. - Path: Calendar Settings > Services - What this covers: Assign the location to staff availability as needed. - Next: Save the location settings. Full procedure: 1. Go to Calendar Settings > Services (v2) > Locations. 2. Create a new location or edit an existing location. 3. Enable Let bookers enter their own service address. 4. Assign the location to staff availability as needed. <- this image 5. Save the location settings. 5. Save the location settings. After setup is complete, users can select that location while creating Service v2 bookings in the mobile app. --- ## **Selecting an Ask the Booker Location in the Mobile App** The mobile booking form changes based on the selected location type. When users select an Ask the Booker location, the app displays an additional address field so the service address can be collected before the booking is scheduled. To select the location: 1. Open the mobile app. 2. Go to **Calendars**. ![Step 2 of 5: Go to Calendars](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077026899/original/YXUfn2tvREPJXqWPPwk75J4eu7Lgv09ejw.png) **Step 2 of 5: Go to Calendars** This screenshot accompanies step 2 of 5 in the "Selecting an Ask the Booker Location in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you go to Calendars. For context, this section explains: The mobile booking form changes based on the selected location type. When users select an Ask the Booker location, the app displays an additional address field so the service address can be collected before the booking is scheduled. The next step is to tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. - Where to go: Go to Calendars. - Controls: Calendars, + New Service Appointment, Location Details, Enter manual - Next: Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. Full procedure: 1. Open the mobile app. 2. Go to Calendars. <- this image 3. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. 4. In Location Details, tap the location dropdown. 5. Select the location configured to ask the booker for an address, such as Enter manual. 3. Tap **\+ New Service Appointment**, or start a Service v2 booking from Contacts, Conversations, or Opportunities. ![Step 3 of 5: Tap + New Service Appointment, or start a Service v2 booking from…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077027446/original/VUlZlBhPBVytZkTxFhufNByQ_97BhGV15w.png) **Step 3 of 5: Tap + New Service Appointment, or start a Service v2 booking from…** This screenshot accompanies step 3 of 5 in the "Selecting an Ask the Booker Location in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. The next step is to in Location Details, tap the location dropdown. - What to click: Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. - Controls: + New Service Appointment, Calendars, Location Details, Enter manual - Next: In Location Details, tap the location dropdown. Full procedure: 1. Open the mobile app. 2. Go to Calendars. 3. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. <- this image 4. In Location Details, tap the location dropdown. 5. Select the location configured to ask the booker for an address, such as Enter manual. 4. In **Location Details**, tap the location dropdown. ![Step 4 of 5: In Location Details, tap the location dropdown](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077028409/original/iaRPauC4qyycPQKUywjpz6w2QbmEc_sXHg.png) **Step 4 of 5: In Location Details, tap the location dropdown** This screenshot accompanies step 4 of 5 in the "Selecting an Ask the Booker Location in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you in Location Details, tap the location dropdown. The next step is to select the location configured to ask the booker for an address, such as Enter manual. - What to choose: In Location Details, tap the location dropdown. - Controls: Location Details, Calendars, + New Service Appointment, Enter manual - Next: Select the location configured to ask the booker for an address, such as Enter manual. Full procedure: 1. Open the mobile app. 2. Go to Calendars. 3. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. 4. In Location Details, tap the location dropdown. <- this image 5. Select the location configured to ask the booker for an address, such as Enter manual. 5. Select the location configured to ask the booker for an address, such as **Enter manual**. ![Selecting an Ask the Booker Location in the Mobile App (image 7 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077028630/original/iarEk1hp2deFF2a9i1vzZ9xR61Eq3R-OCg.png) **Selecting an Ask the Booker Location in the Mobile App (image 7 of 13)** This screenshot appears in the "Selecting an Ask the Booker Location in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". The text alongside this image reads: Open the mobile app. Go to Calendars. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. In Location Details, tap the location dropdown. Select the location configured to ask the booker for an address, such as Enter manual. Immediately after, the guide continues: The service address field is required when an Ask the Booker location is selected. This helps prevent appointments from being scheduled without the address staff need to complete the service. - Where to go: Open the mobile app. Go to Calendars. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. In Location Details, tap the location dropdown. Select the location configured to ask the booker for an address, such as Enter manual. - Controls: Calendars, + New Service Appointment, Location Details, Enter manual - Next: The service address field is required when an Ask the Booker location is selected. This helps prevent appointments from being scheduled without the address staff need to complete the service. Full procedure: 1. Open the mobile app. 2. Go to Calendars. 3. Tap + New Service Appointment, or start a Service v2 booking from Contacts, Conversations, or Opportunities. 4. In Location Details, tap the location dropdown. 5. Select the location configured to ask the booker for an address, such as Enter manual. --- ## **Required Service Address Field** The service address field is required when an Ask the Booker location is selected. This helps prevent appointments from being scheduled without the address staff need to complete the service. After selecting the Ask the Booker location, enter the customer’s service address in the address field. If the field is left blank, the app displays inline validation, such as **Please enter a location**, and the booking cannot be scheduled until an address is provided. ![Required Service Address Field (image 8 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071322053/original/ZRjesKACBrIZYqRWMW0xw43LC7Z_r408nw.png) **Required Service Address Field (image 8 of 13)** This screenshot appears in the "Required Service Address Field" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". The text alongside this image reads: After selecting the Ask the Booker location, enter the customer’s service address in the address field. If the field is left blank, the app displays inline validation, such as Please enter a location, and the booking cannot be scheduled until an address is provided. Immediately after, the guide continues: The saved service address appears directly on the appointment detail screen after the booking is created. This gives staff quick access to the address they need without searching through notes or messages. - What to fill in: After selecting the Ask the Booker location, enter the customer’s service address in the address field. If the field is left blank, the app displays inline validation, such as Please enter a location, and the booking cannot be scheduled until an address is provided. - Controls: Please enter a location - Next: The saved service address appears directly on the appointment detail screen after the booking is created. This gives staff quick access to the address they need without searching through notes or messages. --- ## **Viewing the Saved Address on the Appointment** The saved service address appears directly on the appointment detail screen after the booking is created. This gives staff quick access to the address they need without searching through notes or messages. On the appointment detail screen, the address appears under **Location Details**. Users can copy the address with the copy icon or tap **View Location** to open map navigation. ![Viewing the Saved Address on the Appointment (image 9 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071322186/original/3vV9PoUZRWF-ZOMw1VYwvO32pGOPJgeOcA.png) **Viewing the Saved Address on the Appointment (image 9 of 13)** This screenshot appears in the "Viewing the Saved Address on the Appointment" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". The text alongside this image reads: On the appointment detail screen, the address appears under Location Details. Users can copy the address with the copy icon or tap View Location to open map navigation. Immediately after, the guide continues: Ask the Booker address details stay connected to the appointment during edit and duplicate flows. This helps users make changes without re-entering information that was already collected. - What to copy: On the appointment detail screen, the address appears under Location Details. Users can copy the address with the copy icon or tap View Location to open map navigation. - Controls: Location Details, View Location - Next: Ask the Booker address details stay connected to the appointment during edit and duplicate flows. This helps users make changes without re-entering information that was already collected. --- ## **Editing or Duplicating Appointments with Ask the Booker Locations** Ask the Booker address details stay connected to the appointment during edit and duplicate flows. This helps users make changes without re-entering information that was already collected. When editing or duplicating a Service v2 appointment: - The previously entered service address is pre-filled. - Users can keep the existing address or update it. - The address remains required if the selected location is still an Ask the Booker location. - The updated or copied address is saved with the appointment after changes are completed. This is useful when rebooking repeat customers or adjusting an existing appointment while keeping the original service address available. --- ## **Multiple Location Type Behavior** Some locations may include more than one location type. The booking form behavior is based on the location type selected during the appointment booking flow. If the selected location is configured to ask the booker for a service address, the address field appears and becomes required. If another location type is selected, the form follows that selected location type’s behavior instead. --- ## **How To Use Ask the Booker Location Support in the Mobile App** Ask the Booker location support allows mobile users to enter a customer’s service address while creating a Service v2 appointment. Once the location is configured on the web app, selecting it during mobile booking displays a required address field. Before proceeding, confirm that you are using mobile app version 4.10.0 (810) or later. 1. Confirm that the Ask the Booker location has been configured on the web app under **Calendar Settings > Services (v2) > Locations**. ![Step 1 of 11: Confirm that the Ask the Booker location has been configured on the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077066827/original/4SMIHcGetcD_0NmTJFbdPym9-zcmv4wnkg.jpeg) **Step 1 of 11: Confirm that the Ask the Booker location has been configured on the…** This screenshot accompanies step 1 of 11 in the "How To Use Ask the Booker Location Support in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. The navigation path used here is Calendar Settings > Services. The next step is to open the GHL Customer Care, LeadConnector, or white-label mobile app. - Path: Calendar Settings > Services - How to confirm: Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. - Controls: Calendars, + New Service Appointment, Contacts, Conversations, Opportunities, Location Details, Schedule Booking, View Location - Next: Open the GHL Customer Care, LeadConnector, or white-label mobile app. Full procedure: 1. Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. <- this image 2. Open the GHL Customer Care, LeadConnector, or white-label mobile app. 3. Go to Calendars. 4. Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. 5. Search for and select the customer. 6. Under Location Details, tap the location dropdown. 7. Select the location configured to collect the booker’s service address. 8. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. 9. Add the applicable services, staff members, date, time, and appointment status. 10. Review the booking information and tap Schedule Booking. 11. Open the appointment details and confirm that the saved address appears under Location Details. 2. Open the GHL Customer Care, LeadConnector, or white-label mobile app. 3. Go to **Calendars**. 4. Tap **\+ New Service Appointment**. You can also start a Service v2 booking from **Contacts**, **Conversations**, or **Opportunities**. ![Step 4 of 11: Tap + New Service Appointment. You can also start a Service v2 booking…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077067412/original/V0HWAif66RpbFl85vxt1xMGsjSd5iuq_cg.jpeg) **Step 4 of 11: Tap + New Service Appointment. You can also start a Service v2 booking…** This screenshot accompanies step 4 of 11 in the "How To Use Ask the Booker Location Support in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. The navigation path used here is Calendar Settings > Services. The next step is to search for and select the customer. - Path: Calendar Settings > Services - What to click: Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. - Controls: + New Service Appointment, Contacts, Conversations, Opportunities, Calendars, Location Details, Schedule Booking, View Location - Next: Search for and select the customer. Full procedure: 1. Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. 2. Open the GHL Customer Care, LeadConnector, or white-label mobile app. 3. Go to Calendars. 4. Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. <- this image 5. Search for and select the customer. 6. Under Location Details, tap the location dropdown. 7. Select the location configured to collect the booker’s service address. 8. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. 9. Add the applicable services, staff members, date, time, and appointment status. 10. Review the booking information and tap Schedule Booking. 11. Open the appointment details and confirm that the saved address appears under Location Details. 5. Search for and select the customer. 6. Under **Location Details**, tap the location dropdown. 7. Select the location configured to collect the booker’s service address. ![Step 7 of 11: Select the location configured to collect the booker’s service address](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077067467/original/dhRUasc0gz-KjlvNt2WIaukXGrFzwYKIew.png) **Step 7 of 11: Select the location configured to collect the booker’s service address** This screenshot accompanies step 7 of 11 in the "How To Use Ask the Booker Location Support in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". At this point in the walkthrough you select the location configured to collect the booker’s service address. The navigation path used here is Calendar Settings > Services. The next step is to enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. - Path: Calendar Settings > Services - What to choose: Select the location configured to collect the booker’s service address. - Controls: Calendars, + New Service Appointment, Contacts, Conversations, Opportunities, Location Details, Schedule Booking, View Location - Next: Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. Full procedure: 1. Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. 2. Open the GHL Customer Care, LeadConnector, or white-label mobile app. 3. Go to Calendars. 4. Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. 5. Search for and select the customer. 6. Under Location Details, tap the location dropdown. 7. Select the location configured to collect the booker’s service address. <- this image 8. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. 9. Add the applicable services, staff members, date, time, and appointment status. 10. Review the booking information and tap Schedule Booking. 11. Open the appointment details and confirm that the saved address appears under Location Details. 8. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. 9. Add the applicable services, staff members, date, time, and appointment status. 10. Review the booking information and tap **Schedule Booking**. 11. Open the appointment details and confirm that the saved address appears under **Location Details**. ![How To Use Ask the Booker Location Support in the Mobile App (image 13 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077067502/original/B4n4kNnC9nFPlh73Se0s5h8KSPdnghfzig.png) **How To Use Ask the Booker Location Support in the Mobile App (image 13 of 13)** This screenshot appears in the "How To Use Ask the Booker Location Support in the Mobile App" section of "Ask the Booker Location Support for Service v2 Mobile Appointments". The text alongside this image reads: Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. Open the GHL Customer Care, LeadConnector, or white-label mobile app. Go to Calendars. Tap + New Service Appointment. You can also start a Service v2 booking from…. The navigation path used here is Calendar Settings > Services. Immediately after, the guide continues: From the appointment details, users can copy the address or tap View Location to open it in their device’s maps application. - Path: Calendar Settings > Services - What to fill in: Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. Open the GHL Customer Care, LeadConnector, or white-label mobile app. Go to Calendars. Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. Search for and select the customer. Under Location Details, tap the location dropdown. Select the location configured to collect the booker’s service address. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. Add the applicable services, staff members, date, time, and appointment status. Review the booking information and tap Schedule Booking. Open the appointment details and confirm that the saved address appears under Location Details. - Controls: Calendars, + New Service Appointment, Contacts, Conversations, Opportunities, Location Details, Schedule Booking, View Location - Next: From the appointment details, users can copy the address or tap View Location to open it in their device’s maps application. Full procedure: 1. Confirm that the Ask the Booker location has been configured on the web app under Calendar Settings > Services (v2) > Locations. 2. Open the GHL Customer Care, LeadConnector, or white-label mobile app. 3. Go to Calendars. 4. Tap + New Service Appointment. You can also start a Service v2 booking from Contacts, Conversations, or Opportunities. 5. Search for and select the customer. 6. Under Location Details, tap the location dropdown. 7. Select the location configured to collect the booker’s service address. 8. Enter the customer’s service address in the required address field. The booking cannot be scheduled until a service address is entered. 9. Add the applicable services, staff members, date, time, and appointment status. 10. Review the booking information and tap Schedule Booking. 11. Open the appointment details and confirm that the saved address appears under Location Details. From the appointment details, users can copy the address or tap **View Location** to open it in their device’s maps application. --- ## **Frequently Asked Questions** **Q: Does Ask the Booker location support work for all calendar types?** A: No. This feature is available for Service Calendar v2 appointments only. **Q: Where is the Ask the Booker location configured?** A: It is configured on web under **Calendar Settings > Services (v2) > Locations**. **Q: Is the service address required?** A: Yes. When an Ask the Booker location is selected, the address field is required before the booking can be scheduled. **Q: Why can’t I schedule the booking?** A: If the selected location requires the booker to enter a service address, the booking cannot be scheduled until the address field is completed. **Q: Where does the saved address appear?** A: The saved address appears under **Location Details** on the appointment detail screen. **Q: Is the address pre-filled when editing or duplicating an appointment?** A: Yes. The previously entered service address is pre-filled when editing or duplicating a Service v2 appointment. **Q: Can staff copy the address or open it in Maps?** A: Yes. The appointment detail screen includes copy and **View Location** options for the saved address. **Q: Which mobile apps support this feature?** A: This feature is available in the GHL Customer Care mobile app, LeadConnector mobile app, and white-labeled mobile apps. **Q: What app version is required?** A: Mobile app version **4.10.0 (810)** or later is required. --- ### **Related Articles** - [Ask the Booker Location for Services (v2)](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/ask-the-booker-location-for-services-v2)  - [Service (v2) Appointments in the GHL Customer Care Mobile App](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/mobile-app-2/how-to-book-service-v2-appointments-using-the-mobile-app)  - [Locations in Services (v2)](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/locations-in-services-v2)  - [How To Create Service Calendars](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/service-calendars/how-to-create-service-calendars)  - [Services Overview: How to Get Started](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/services-overview-how-to-get-started)  - [How to Use Service Calendars in the Mobile App](https://docs.ghlcustomercare.com/docs/calendars-and-appointments/creating-calendars/how-to-use-service-calendars-in-the-mobile-app) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com