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Ask the Booker Location for Services (v2)

How to Ask the Booker location in GHL Customer Care Services v2 so customers can enter service addresses during booking for on-site and mobile appointments quickly.

4 min read884 words4 explained imagesUpdated Wed, 6 May at 9:54 AM
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  1. Key Benefits of Ask the Booker Location
  2. When to Use the Ask the Booker Location Feature
  3. How To Setup Ask the Booker Location for Services (v2)
  4. Frequently Asked Questions
  5. Related Articles

Ask the Booker Location for Services (v2) lets businesses collect a customer’s service address directly during booking. This article explains how the feature works, when to use it, how to create an Ask the Booker location, how to assign it to staff availability, and what customers see when entering their address on the booking page.

TABLE OF CONTENTS

What is Ask the Booker Location for Services (v2)?

Ask the Booker Location is a Services v2 location type that lets the customer provide the service address while booking an appointment. This helps businesses collect appointment-specific location details when the service happens at the customer’s home, office, job site, or another address chosen by the booker.

An Ask the Booker location works like a bookable service location in Services v2, but instead of requiring a fixed business address, it prompts the customer to enter the address where the service should take place. The address entered by the customer is saved with the appointment and can be referenced in appointment details and booking-related communication.

This location type is best for businesses that offer mobile or on-site services, such as:

  • Mobile beauty or wellness services

  • Home repair or maintenance appointments

  • On-site consultations

  • Field service appointments

  • Customer-location installations or inspections

Key Benefits of Ask the Booker Location

  • Collect customer-provided service addresses: Customers enter the exact address where the appointment should take place during booking.

  • Support mobile and on-site services: Businesses can offer services at customer homes, offices, job sites, or other requested locations.

  • Reduce manual follow-up: The address is collected during booking, reducing the need to ask for it later by phone, email, or text.

  • Keep the booking flow consistent: Customers still select services, choose a time, review details, and confirm the appointment as usual.

  • Use location-based availability: Services, staff availability, and pricing continue to follow the configuration assigned to that location.

When to Use the Ask the Booker Location Feature

Ask the Booker locations are designed for appointments where the service address changes from customer to customer. Choosing this location type helps avoid creating multiple fixed locations for addresses that only apply to individual bookings.

Use an Ask the Booker location when:

  • The business travels to the customer for the appointment.

  • The customer decides where the service will take place.

  • The service address is different for each booking.

  • The business needs the address saved directly on the appointment.

  • A fixed business location does not apply to the service.

Examples of location names you may use include:

  • Enter Your Own Address

  • Customer Location

  • On-Site Appointment

  • Mobile Service Address

  • Service Address Provided by Customer

How To Setup Ask the Booker Location for Services (v2)

Proper setup ensures customers can select the Ask the Booker location, enter their address, and book with the correct staff availability. The location should be created first, then assigned to staff availability so it can appear as a bookable option.

  1. Navigate to Calendar > Calendar Settings.

    Step 1 of 7: Navigate to Calendar > Calendar Settings What this shows Step 1 of 7: Navigate to Calendar > Calendar Settings. What this shows Shows where to go for step 1 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". This screenshot accompanies step 1 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". At this point in the walkthrough you navigate to Calendar > Calendar Settings. The navigation path used here is Calendar > Calendar Settings. The next step is to click on Services > Locations tab. Step 1 of 7Path: Calendar > Calendar SettingsImage 1 of 4 Where to goNavigate to Calendar > Calendar Settings.
    Buttons and menus referenced CalendarCalendar SettingsServices >Locations+ New LocationeditexistinglocationAdddescriptionSave ChangesStaff Availability
    Next stepClick on Services > Locations tab.
    All 7 steps in this procedure
    1. Navigate to Calendar > Calendar Settings. this image
    2. Click on Services > Locations tab.
    3. Click + New Location to add a new location or edit an existing location.
    4. Enable Let bookers enter their own service address option.
    5. Add a description that explains when customers should choose this option. (Recommended description example: “You can choose this option if you would like the service to take place at an address of your choice. You will be asked to enter the service address before confirming your appointment.”)
    6. Click on Save Changes.
    7. Assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)

  2. Click on Services > Locations tab.

    Step 2 of 7: Click on Services > Locations tab What this shows Step 2 of 7: Click on Services > Locations tab. What this shows Shows what to click for step 2 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". This screenshot accompanies step 2 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". At this point in the walkthrough you click on Services > Locations tab. For context, this section explains: Proper setup ensures customers can select the Ask the Booker location, enter their address, and book with the correct staff availability. The location should be created first, then assigned to staff availability so it can appear as a bookable option. The navigation path used here is Services > Locations. The next step is to click + New Location to add a new location or edit an existing location. Step 2 of 7Path: Services > LocationsImage 2 of 4 What to clickClick on Services > Locations tab.
    Buttons and menus referenced Services >LocationsCalendarCalendar Settings+ New LocationeditexistinglocationAdddescriptionSave ChangesStaff Availability
    Next stepClick + New Location to add a new location or edit an existing location.
    All 7 steps in this procedure
    1. Navigate to Calendar > Calendar Settings.
    2. Click on Services > Locations tab. this image
    3. Click + New Location to add a new location or edit an existing location.
    4. Enable Let bookers enter their own service address option.
    5. Add a description that explains when customers should choose this option. (Recommended description example: “You can choose this option if you would like the service to take place at an address of your choice. You will be asked to enter the service address before confirming your appointment.”)
    6. Click on Save Changes.
    7. Assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)

  3. Click + New Location to add a new location or edit an existing location.

    Step 3 of 7: Click + New Location to add a new location or edit an existing location What this shows Step 3 of 7: Click + New Location to add a new location or edit an existing location. What this shows Shows what to click for step 3 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". This screenshot accompanies step 3 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". At this point in the walkthrough you click + New Location to add a new location or edit an existing location. The navigation path used here is Calendar > Calendar Settings. The next step is to enable Let bookers enter their own service address option. Step 3 of 7Path: Calendar > Calendar SettingsImage 3 of 4 What to clickClick + New Location to add a new location or edit an existing location.
    Buttons and menus referenced + New LocationeditexistinglocationCalendarCalendar SettingsServices >LocationsAdddescriptionSave ChangesStaff Availability
    Next stepEnable Let bookers enter their own service address option.
    All 7 steps in this procedure
    1. Navigate to Calendar > Calendar Settings.
    2. Click on Services > Locations tab.
    3. Click + New Location to add a new location or edit an existing location. this image
    4. Enable Let bookers enter their own service address option.
    5. Add a description that explains when customers should choose this option. (Recommended description example: “You can choose this option if you would like the service to take place at an address of your choice. You will be asked to enter the service address before confirming your appointment.”)
    6. Click on Save Changes.
    7. Assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)

  4. Enable Let bookers enter their own service address option.

  5. Add a description that explains when customers should choose this option. (Recommended description example: “You can choose this option if you would like the service to take place at an address of your choice. You will be asked to enter the service address before confirming your appointment.”)

  6. Click on Save Changes.

    Step 6 of 7: Click on Save Changes What this shows Step 6 of 7: Click on Save Changes. What this shows Shows how to confirm for step 6 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". This screenshot accompanies step 6 of 7 in the "How To Setup Ask the Booker Location for Services (v2)" section of "Ask the Booker Location for Services (v2)". At this point in the walkthrough you click on Save Changes. For context, this section explains: Proper setup ensures customers can select the Ask the Booker location, enter their address, and book with the correct staff availability. The location should be created first, then assigned to staff availability so it can appear as a bookable option. The navigation path used here is Calendar > Calendar Settings. The next step is to assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services). Step 6 of 7Path: Calendar > Calendar SettingsImage 4 of 4 How to confirmClick on Save Changes.
    Buttons and menus referenced Save ChangesCalendarCalendar SettingsServices >Locations+ New LocationeditexistinglocationAdddescriptionStaff Availability
    Next stepAssign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)
    All 7 steps in this procedure
    1. Navigate to Calendar > Calendar Settings.
    2. Click on Services > Locations tab.
    3. Click + New Location to add a new location or edit an existing location.
    4. Enable Let bookers enter their own service address option.
    5. Add a description that explains when customers should choose this option. (Recommended description example: “You can choose this option if you would like the service to take place at an address of your choice. You will be asked to enter the service address before confirming your appointment.”)
    6. Click on Save Changes. this image
    7. Assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)

  7. Assign the location in Staff Availability as needed. (Checkout our detailed article on Configuring Staff in Services)

Frequently Asked Questions

Q: Can I edit an existing location and turn it into an Ask the Booker location?
Yes, you can edit an existing location and enable Let bookers enter their own service address if that location should collect the customer’s address during booking.

Q: Will customers still choose a location before entering their address?
Yes. Customers select the Ask the Booker location during booking, then enter the service address before confirming the appointment.

Q: Is the customer-entered address saved with the appointment?
Yes. The address provided by the customer is saved with the appointment so the business can reference where the service will take place.

Q: Do I still need to assign the location to staff availability?
Yes. The Ask the Booker location should be assigned in staff availability so customers can book that staff member for the location.

Q: Does this change service pricing or duration?
No. Service pricing, duration, availability, and booking rules continue to follow the service and staff configuration.

Q: What should I name the location?
Use a customer-friendly name such as Enter Your Own Address, Customer Location, On-Site Appointment, or Mobile Service Address.

Q: Can this be used for fixed business locations?
Fixed business locations should usually be created as standard locations with a saved address. Ask the Booker locations are best when the customer provides the service address for each appointment.

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