# How to Set Working Hours for Voice AI Agents > Learn how to set working hours for Voice AI agents in GHL Customer Care so they answer calls only on selected days and times to suit business needs and better control. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-set-working-hours-for-voice-ai-agents - Section: AI Employee / Voice AI - Reading time: 3 min - Images: 6, each explained below - Modified on Tue, 25 Aug at 9:00 AM --- Set working hours for Voice AI agents to control when they answer calls. This article will guide you through setting and managing your working hours for Voice AI. --- **TABLE OF CONTENTS** - [What is Working Hours for Voice AI Agents?](#what-is-working-hours-for-voice-ai-agents)[](#key-benefits-of-working-hours-for-voice-ai-agents) - [Key Benefits of Working Hours for Voice AI Agents](#key-benefits-of-working-hours-for-voice-ai-agents)[](#how-to-setup-working-hours-for-voice-ai-agents) - [How To Setup Working Hours for Voice AI Agents](#how-to-setup-working-hours-for-voice-ai-agents)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Working Hours for Voice AI Agents?** Working Hours let you control when a Voice AI agent is available to answer calls. Select All Hours to keep the agent available at all times, or select Custom Schedule to define specific active days and time ranges. Working Hours are configured per agent, so you can create a schedule that matches the needs of each business or use case. --- ## **Key Benefits of Working Hours for Voice AI Agents** - **Controlled availability**: Limit when a Voice AI agent can answer calls. - **Better alignment with business hours**: Match the agent’s schedule to your operating hours. - **Flexible scheduling**: Choose different active days and time ranges. - **Faster setup across days**: Copy one day’s schedule to other active days. --- ## **How To Setup Working Hours for Voice AI Agents** Setting working hours correctly helps ensure your Voice AI agent is available only when you want it to answer calls. Following the setup path below keeps the configuration simple and makes it easier to review availability before saving. 1. Log in to your GHL Customer Care account. 2. Go to **AI Agents >** **Voice AI**. ![Step 2 of 11: Go to AI Agents > Voice AI](https://jumpshare.com/share/GX59nVLKeKkuddI7A8Ad+/Screen+Shot+2026-06-23+at+19.18.25.png) **Step 2 of 11: Go to AI Agents > Voice AI** This screenshot accompanies step 2 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you go to AI Agents > Voice AI. For context, this section explains: Setting working hours correctly helps ensure your Voice AI agent is available only when you want it to answer calls. Following the setup path below keeps the configuration simple and makes it easier to review availability before saving. The navigation path used here is AI Agents > Voice AI. The next step is to create a new Voice AI agent or edit an existing agent. - Path: AI Agents > Voice AI - Where to go: Go to AI Agents > Voice AI. - Controls: AI Agents >, Voice AI, Create, new, agent, edit, existing, Deploy, Working Hours, Custom Schedule, bin, icon - Next: Create a new Voice AI agent or edit an existing agent. Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. <- this image 3. Create a new Voice AI agent or edit an existing agent. 4. Click the Deploy tab. 5. In the Deploy tab, locate Working Hours. 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. 3. **Create** a **new** Voice AI **agent** or **edit** an **existing** **agent**. ![Step 3 of 11: Create a new Voice AI agent or edit an existing agent](https://jumpshare.com/share/I5JcJKzzGmPdEUeiK86o+/Screen+Shot+2026-06-23+at+19.20.56.png) **Step 3 of 11: Create a new Voice AI agent or edit an existing agent** This screenshot accompanies step 3 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you create a new Voice AI agent or edit an existing agent. The navigation path used here is AI Agents > Voice AI. The next step is to click the Deploy tab. - Path: AI Agents > Voice AI - What this covers: Create a new Voice AI agent or edit an existing agent. - Controls: Create, new, agent, edit, existing, AI Agents >, Voice AI, Deploy, Working Hours, Custom Schedule, bin, icon - Next: Click the Deploy tab. Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. 3. Create a new Voice AI agent or edit an existing agent. <- this image 4. Click the Deploy tab. 5. In the Deploy tab, locate Working Hours. 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. 4. Click the **Deploy** tab. ![Step 4 of 11: Click the Deploy tab](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079262869/original/vvw4vYHUsjXMWsbJi4xNGtT7yN-ykMMBRQ.jpeg) **Step 4 of 11: Click the Deploy tab** This screenshot accompanies step 4 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you click the Deploy tab. For context, this section explains: Setting working hours correctly helps ensure your Voice AI agent is available only when you want it to answer calls. Following the setup path below keeps the configuration simple and makes it easier to review availability before saving. The navigation path used here is AI Agents > Voice AI. The next step is to in the Deploy tab, locate Working Hours. - Path: AI Agents > Voice AI - What to click: Click the Deploy tab. - Controls: Deploy, AI Agents >, Voice AI, Create, new, agent, edit, existing, Working Hours, Custom Schedule, bin, icon - Next: In the Deploy tab, locate Working Hours. Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. 3. Create a new Voice AI agent or edit an existing agent. 4. Click the Deploy tab. <- this image 5. In the Deploy tab, locate Working Hours. 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. 5. In the **Deploy** tab, locate **Working Hours**. ![Step 5 of 11: In the Deploy tab, locate Working Hours](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079262910/original/GpUD__ZBbWVyoqSKOnNzTpWq1392s8kLMA.png) **Step 5 of 11: In the Deploy tab, locate Working Hours** This screenshot accompanies step 5 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you in the Deploy tab, locate Working Hours. The navigation path used here is AI Agents > Voice AI. The next step is to select the availability option for the agent. - Path: AI Agents > Voice AI - What this covers: In the Deploy tab, locate Working Hours. - Controls: Deploy, Working Hours, AI Agents >, Voice AI, Create, new, agent, edit, existing, Custom Schedule, bin, icon - Next: Select the availability option for the agent: Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. 3. Create a new Voice AI agent or edit an existing agent. 4. Click the Deploy tab. 5. In the Deploy tab, locate Working Hours. <- this image 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. 6. Select the availability option for the agent: - **All Hours:** Keep the agent available at all times. - **Custom Schedule:** Define specific days and time ranges when the agent is available. 7. If you select **Custom Schedule**, use the day chips to select the days when the agent should be active. ![Step 7 of 11: If you select Custom Schedule, use the day chips to select the days…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079262985/original/rUfsYiq5pj4y5j-OotBtwdosB4tTYNly4g.png) **Step 7 of 11: If you select Custom Schedule, use the day chips to select the days…** This screenshot accompanies step 7 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you if you select Custom Schedule, use the day chips to select the days when the agent should be active. The navigation path used here is AI Agents > Voice AI. The next step is to set the start and end time for each active day. Custom schedules can extend through midnight. - Path: AI Agents > Voice AI - What to choose: If you select Custom Schedule, use the day chips to select the days when the agent should be active. - Controls: Custom Schedule, AI Agents >, Voice AI, Create, new, agent, edit, existing, Deploy, Working Hours, bin, icon - Next: Set the start and end time for each active day. Custom schedules can extend through midnight. Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. 3. Create a new Voice AI agent or edit an existing agent. 4. Click the Deploy tab. 5. In the Deploy tab, locate Working Hours. 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. <- this image 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the **bin** **icon** to **delete** your selection for the particular day. 10. Use the **copy** option to **apply** the **same** **hours** to **other** **days**. 11. Click **Save**. ![Step 11 of 11: Click Save](https://jumpshare.com/share/SV4Nj6kYCcQaj7UwLD5o+/GIF+Recording+2026-06-23+at+19.26.05.gif) **Step 11 of 11: Click Save** This animation accompanies step 11 of 11 in the "How To Setup Working Hours for Voice AI Agents" section of "How to Set Working Hours for Voice AI Agents". At this point in the walkthrough you click Save. For context, this section explains: Setting working hours correctly helps ensure your Voice AI agent is available only when you want it to answer calls. Following the setup path below keeps the configuration simple and makes it easier to review availability before saving. The navigation path used here is AI Agents > Voice AI. - Path: AI Agents > Voice AI - How to confirm: Click Save. - Controls: Save, AI Agents >, Voice AI, Create, new, agent, edit, existing, Deploy, Working Hours, Custom Schedule, bin Full procedure: 1. Log in to your GHL Customer Care account. 2. Go to AI Agents > Voice AI. 3. Create a new Voice AI agent or edit an existing agent. 4. Click the Deploy tab. 5. In the Deploy tab, locate Working Hours. 6. Select the availability option for the agent: 7. If you select Custom Schedule, use the day chips to select the days when the agent should be active. 8. Set the start and end time for each active day. Custom schedules can extend through midnight. 9. Use the bin icon to delete your selection for the particular day. 10. Use the copy option to apply the same hours to other days. 11. Click Save. <- this image --- ## **Frequently Asked Questions** **Q: Can I set different working hours for different AI tasks or roles?** Yes, you can set different working hours for various functions within your Voice AI system, such as customer support, lead generation, or appointment scheduling. This allows you to customize availability based on the type of interaction. **Q: What happens if a user tries to interact with the AI outside of the set working hours?** If a user tries to engage with the AI outside of its defined working hours, the system can be set to respond with a custom message, redirect to an alternative support channel, or simply inform them that the service is unavailable. **Q: Can I set working hours for specific days of the week?** Yes, you can define working hours for specific days of the week. For example, you might set your AI to be available 9 AM - 5 PM on weekdays and limited hours on weekends, or even have different hours on holidays. **Q: Will the AI automatically update its availability if my working hours change?** No, the AI will not automatically update its working hours. You will need to manually update the working hours if your schedule changes. You can do this anytime from the settings. **Q: Can I use working hours to control when the AI sends notifications or follow-up messages?** Yes, you can use working hours to control when the AI sends notifications, follow-up messages, or reminders to users, ensuring that these messages are sent only during business hours or when it is appropriate. --- ### **Related Articles** - [AI Voice Agents Overview](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/overview-of-voice-ai-agents) - [How to Assign Twilio Numbers to Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-assign-twilio-numbers-to-voice-ai-agents) - [Inbound Call Flow for Voice AI calls](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-how-to-configure-inbound-call-flow) - [Testing Voice AI Agents in GHL Customer Care: Calls and Logs](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-test-voice-ai-agents) - [Number Pool Support in Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/number-pool-support-in-voice-ai-agents) --- Documentation for GHL Customer Care. 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