# Folders for Voice AI Agents > Learn how to create, rename, move, and delete folders for Voice AI agents in GHL Customer Care. Use bulk actions, grouping, and sorting to manage up to 100 agents. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/folders-for-voice-ai-agents - Section: AI Employee / Voice AI - Reading time: 3 min - Images: 9, each explained below --- Tired of scrolling through a cluttered list of voice agents? Keep your Voice AI workspace tidy and fast to navigate with **Folders**. This article shows you how to create and manage folders for your Voice AI Agents.  --- **TABLE OF CONTENTS** - [What are Folders for Voice AI Agents?](#what-are-folders-for-voice-ai-agents) - [Key Benefits of Folders for Voice AI Agents](#key-benefits-of-folders-for-voice-ai-agents) - [How to Create a New Folder](#how-to-create-a-new-folder) - [Manage Folders (Move, Delete, and Edit)](#manage-folders-move-delete-and-edit) - [Bulk Actions](#bulk-actions) - [Customize Your Agent List View](#customize-your-agent-list-view) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What are Folders for Voice AI Agents?** Folders help you organize Voice AI agents into clear categories inside the agent list and quickly find what you need. This structure makes large deployments easier to navigate and reduces the risk of editing or deleting the wrong agent. Folders are available from **AI Agents** \> **Voice AI** \> **Agent List** and support core operations like create, move, rename, and delete along with bulk operations that make it easy to manage agents and folders at scale. --- ## **Key Benefits of Folders for Voice AI Agents** - **Organization:** Group Voice AI Agents by team, purpose, or phase (demo vs. production). - **Speed:** Jump straight to the folder that matters instead of scrolling through a single long list. - **Scale:** Use bulk actions to move or delete many agents/folders in one go. - **Clarity:** Switch between _Folders First_ or _Agents First_ views to match your task. --- ## **How to Create a New Folder** Start your structure by creating folders and pre-assigning agents so your list is organized from day one. Follow the steps below to create new folders for your Voice AI Agents. 1. Click **Create Folder** from your Voice AI Agent List. ![Step 1 of 3: Click Create Folder from your Voice AI Agent List](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060764300/original/22afj6ropxocqiS54e2QtwLAjq4LA6K1gg.png) **Step 1 of 3: Click Create Folder from your Voice AI Agent List** This screenshot accompanies step 1 of 3 in the "How to Create a New Folder" section of "Folders for Voice AI Agents". At this point in the walkthrough you click Create Folder from your Voice AI Agent List. The next step is to enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. - What to click: Click Create Folder from your Voice AI Agent List. - Controls: Create Folder, Folder Name, Associated Agents, Create Folder, - Next: Enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. Full procedure: 1. Click Create Folder from your Voice AI Agent List. <- this image 2. Enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. 3. Once you click Create Folder, your selected agents will appear neatly inside the new folder. 2. Enter a **Folder Name** and select any existing **Associated Agents** you want to assign to your new folder. ![Step 2 of 3: Enter a Folder Name and select any existing Associated Agents you want…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060767466/original/H7Msdd7Rek4v821Q-Ijr_TT0zUn2_msUpA.png) **Step 2 of 3: Enter a Folder Name and select any existing Associated Agents you want…** This screenshot accompanies step 2 of 3 in the "How to Create a New Folder" section of "Folders for Voice AI Agents". At this point in the walkthrough you enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. The next step is to once you click Create Folder, your selected agents will appear neatly inside the new folder. - What to fill in: Enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. - Controls: Folder Name, Associated Agents, Create Folder, Create Folder, - Next: Once you click Create Folder, your selected agents will appear neatly inside the new folder. Full procedure: 1. Click Create Folder from your Voice AI Agent List. 2. Enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. <- this image 3. Once you click Create Folder, your selected agents will appear neatly inside the new folder. 3. Once you click **Create Folder,** your selected agents will appear neatly inside the new folder. ![Step 3 of 3: Once you click Create Folder, your selected agents will appear neatly…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060767480/original/ru8hjE8r9uw7fEgzFU_UJEpUi-btpiTyow.png) **Step 3 of 3: Once you click Create Folder, your selected agents will appear neatly…** This screenshot accompanies step 3 of 3 in the "How to Create a New Folder" section of "Folders for Voice AI Agents". At this point in the walkthrough you once you click Create Folder, your selected agents will appear neatly inside the new folder. - What to click: Once you click Create Folder, your selected agents will appear neatly inside the new folder. - Controls: Create Folder,, Create Folder, Folder Name, Associated Agents Full procedure: 1. Click Create Folder from your Voice AI Agent List. 2. Enter a Folder Name and select any existing Associated Agents you want to assign to your new folder. 3. Once you click Create Folder, your selected agents will appear neatly inside the new folder. <- this image --- ## **Manage Folders (Move, Delete, and Edit)** Keep folders current by moving agents, renaming folders or deleting folders you no longer need. ### **Move an Agent Across Folders** 1. To move an agent into a different folder, click the **3 Dot****(⋮)** icon and select **Move to Different Folder**. 2. Use the **Available Folders** dropdown to choose the destination folder. 3. Once you click **Move Agent**, it will instantly transfer to the selected folder. ![Move an Agent Across Folders (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060765371/original/q9K0nqXvi7fVNuOTkHQaG3Y0IgdoNhpwRQ.gif) **Move an Agent Across Folders (image 4 of 9)** This animation appears in the "Move an Agent Across Folders" section of "Folders for Voice AI Agents". The text alongside this image reads: To move an agent into a different folder, click the 3 Dot (⋮) icon and select Move to Different Folder. Use the Available Folders dropdown to choose the destination folder. Once you click Move Agent, it will instantly transfer to the selected folder. Immediately after, the guide continues: If a folder’s no longer needed, delete it by clicking the 3 Dot (⋮) icon then selecting Delete. - What to choose: To move an agent into a different folder, click the 3 Dot (⋮) icon and select Move to Different Folder. Use the Available Folders dropdown to choose the destination folder. Once you click Move Agent, it will instantly transfer to the selected folder. - Controls: 3 Dot, (⋮), Move to Different Folder, Available Folders, Move Agent - Next: If a folder’s no longer needed, delete it by clicking the 3 Dot (⋮) icon then selecting Delete. Full procedure: 1. To move an agent into a different folder, click the 3 Dot (⋮) icon and select Move to Different Folder. 2. Use the Available Folders dropdown to choose the destination folder. 3. Once you click Move Agent, it will instantly transfer to the selected folder. ### **Delete a Folder** If a folder’s no longer needed, delete it by clicking the **3 Dot (⋮)** icon then selecting **Delete**. This only removes the folder, the agents inside return to the main list. ![Delete a Folder (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060765081/original/HqVZxWI7a-bVQUpaEyX6jyM449kVdJ8sdw.png) **Delete a Folder (image 5 of 9)** This screenshot appears in the "Delete a Folder" section of "Folders for Voice AI Agents". The text alongside this image reads: This only removes the folder, the agents inside return to the main list. Immediately after, the guide continues: Edit a folder right from the folder view by clicking the 3 Dot (⋮) icon then selecting Edit. Use the Folder Name entry to update the name or the Associate Agents dropdown to update the agents stored within the folder. - What this covers: This only removes the folder, the agents inside return to the main list. - Controls: 3 Dot (⋮), Delete - Next: Edit a folder right from the folder view by clicking the 3 Dot (⋮) icon then selecting Edit. Use the Folder Name entry to update the name or the Associate Agents dropdown to update the agents stored within the folder. ### **Rename or Edit a Folder** 1. Edit a folder right from the folder view by clicking the **3 Dot (⋮)** icon then selecting **Edit**. 2. Use the **Folder Name** entry to update the name or the **Associate Agents** dropdown to update the agents stored within the folder. ![Rename or Edit a Folder (image 6 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060765306/original/XAmPvpGA1gvMe4lstT1PWvgOspz6Kj6Ivw.png) **Rename or Edit a Folder (image 6 of 9)** This screenshot appears in the "Rename or Edit a Folder" section of "Folders for Voice AI Agents". The text alongside this image reads: Edit a folder right from the folder view by clicking the 3 Dot (⋮) icon then selecting Edit. Use the Folder Name entry to update the name or the Associate Agents dropdown to update the agents stored within the folder. Immediately after, the guide continues: Managing lots of agents? Use bulk actions to boost your efficiency. With bulk actions, you can. - What to choose: Edit a folder right from the folder view by clicking the 3 Dot (⋮) icon then selecting Edit. Use the Folder Name entry to update the name or the Associate Agents dropdown to update the agents stored within the folder. - Controls: 3 Dot (⋮), Edit, Folder Name, Associate Agents - Next: Managing lots of agents? Use bulk actions to boost your efficiency. With bulk actions, you can: Full procedure: 1. Edit a folder right from the folder view by clicking the 3 Dot (⋮) icon then selecting Edit. 2. Use the Folder Name entry to update the name or the Associate Agents dropdown to update the agents stored within the folder. --- ## **Bulk Actions** Managing lots of agents? Use bulk actions to boost your efficiency. With bulk actions, you can: - **Delete Agents ** - **Delete Folders ** - **Move Agents** - **Sell on Marketplace** - **Copy URL For Marketplace** Here’s how to use bulk actions to manage multiple agents or folders with ease. 1. Select several agents or folders using the checkbox tools. ![Step 1 of 2: Select several agents or folders using the checkbox tools](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060766620/original/mMVlqaOtUMj9WKooINw9HBs0d6g1qFXukA.png) **Step 1 of 2: Select several agents or folders using the checkbox tools** This screenshot accompanies step 1 of 2 in the "Bulk Actions" section of "Folders for Voice AI Agents". At this point in the walkthrough you select several agents or folders using the checkbox tools. This part of the guide covers 2 fields, listed below. The next step is to click Bulk Actions then select your desired action from the dropdown. - What to choose: Select several agents or folders using the checkbox tools. - Fields: Move Agents, Sell on Marketplace - Controls: Delete Agents, Delete Folders, Move Agents, Sell on Marketplace, Copy URL For Marketplace, Bulk Actions - Next: Click Bulk Actions then select your desired action from the dropdown. Full procedure: 1. Select several agents or folders using the checkbox tools. <- this image 2. Click Bulk Actions then select your desired action from the dropdown. 2. Click **Bulk Actions** then select your desired action from the dropdown. ![Step 2 of 2: Click Bulk Actions then select your desired action from the dropdown](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060766641/original/hRBjeTIN6GFgo3XH153P1phvdp61dRB9OA.png) **Step 2 of 2: Click Bulk Actions then select your desired action from the dropdown** This screenshot accompanies step 2 of 2 in the "Bulk Actions" section of "Folders for Voice AI Agents". At this point in the walkthrough you click Bulk Actions then select your desired action from the dropdown. This part of the guide covers 2 fields, listed below. - What to choose: Click Bulk Actions then select your desired action from the dropdown. - Fields: Move Agents, Sell on Marketplace - Controls: Bulk Actions, Delete Agents, Delete Folders, Move Agents, Sell on Marketplace, Copy URL For Marketplace Full procedure: 1. Select several agents or folders using the checkbox tools. 2. Click Bulk Actions then select your desired action from the dropdown. <- this image --- ## **Customize Your Agent List View** You’re always in control of how agents appear. Adjust the **Agent List View** to match your workflow and quickly find the agents or folders you are looking for! - **Grouping:** Switch between grouped (folder) or flat (agent-first) views for the listing from the sort options. - **Sorting:** Sort by last updated or name, for either agents or folders, to quickly find what you need. ![Customize Your Agent List View (image 9 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060767123/original/PJ0qRugPA30KsbqSoqtNot2po3Tpde09Bw.png) **Customize Your Agent List View (image 9 of 9)** This screenshot appears in the "Customize Your Agent List View" section of "Folders for Voice AI Agents". The text alongside this image reads: Grouping: Switch between grouped (folder) or flat (agent-first) views for the listing from the sort options. Sorting: Sort by last updated or name, for either agents or folders, to quickly find what you need. Immediately after, the guide continues: Q: Can an agent belong to multiple folders? No. An agent can be assigned to one folder at a time. - What this covers: Grouping: Switch between grouped (folder) or flat (agent-first) views for the listing from the sort options. Sorting: Sort by last updated or name, for either agents or folders, to quickly find what you need. - Controls: Agent List View - Next: Q: Can an agent belong to multiple folders? No. An agent can be assigned to one folder at a time. Full procedure: 1. Grouping: Switch between grouped (folder) or flat (agent-first) views for the listing from the sort options. 2. Sorting: Sort by last updated or name, for either agents or folders, to quickly find what you need. --- ## **Frequently Asked Questions** **Q: Can an agent belong to multiple folders?** No. An agent can be assigned to one folder at a time. **Q: How many Voice AI agents can I create?** Up to **100** agents. **Q: What happens to agents when I delete a folder?** Agents are **not** deleted. They’re returned to the main agent list. **Q: Does search work across folders?** Search is context-aware. To find agents that live inside a folder, first open that folder and use its search. Searching from the main Agent List does not return agents stored inside folders. **Q: If I create or duplicate an agent while viewing a folder, where does it go?** The agent is saved in the **current** (open) folder. --- ## **Related Articles** - [AI Voice Agents Overview](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/overview-of-voice-ai-agents) - [Testing Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-test-voice-ai-agents) - [AI Agent Marketplace Templates for Conversation AI and Voice AI](https://docs.ghlcustomercare.com/docs/app-marketplace/conversation-ai-and-voice-ai-templates-on-marketplace/how-to-use-the-ai-agent-marketplace-templates-for-conversation-ai-and-voice-ai-a) - [How to Use the AI Agent Studio](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/overview-of-flow-agents-in-agent-studio) - [Voice AI Agents Dashboard](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-agents-dashboard-overview) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com