# Knowledge Base - Google Drive Integration > Learn how to Import PDFs, Google Docs, DOC, and DOCX files directly from Google Drive into your Knowledge Base and manually re-sync updates when needed. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-google-drive-integration - Section: AI Employee / Knowledge Bases - Reading time: 3 min - Images: 5, each explained below - Modified on Wed, 17 Jun at 3:03 AM --- Import files directly from Google Drive into your Knowledge Base without downloading and re-uploading documents manually. This integration helps teams quickly bring existing documentation into Knowledge Base and keep content aligned with source files using manual re-sync. This article shows how to use the Google Drive integration with knowledge base. --- **TABLE OF CONTENTS** - [What is Google Drive Integration for Knowledge Base?](#what-is-google-drive-integration-for-knowledge-base) - [Key Benefits of Google Drive Integration with Knowledge Base](#key-benefits-of-google-drive-integration-with-knowledge-base)[](#supported-file-types) - [Supported File Types](#supported-file-types)[](#how-to-import-and-re-sync-google-drive-files) - [How To Import and Re-sync Google Drive Files](#how-to-import-and-re-sync-google-drive-files)[](#import-files-from-google-drive) - [Import Files from Google Drive](#import-files-from-google-drive)[](#re-sync-an-imported-google-drive-file) - [Re-sync an Imported Google Drive File](#re-sync-an-imported-google-drive-file)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Google Drive Integration for Knowledge Base?** Google Drive Integration allows you to connect your Google account and import supported files directly into your Knowledge Base. This makes it easier to use existing documentation as AI-ready knowledge while eliminating the need to download files locally before uploading them. Supported file types include PDFs, Google Docs, DOC, and DOCX files. Once imported, files are processed alongside your other Knowledge Base sources, including websites, FAQs, Rich Text entries, and uploaded documents. You can also manually re-sync imported files to pull the latest version from Google Drive whenever updates are made. --- ## **Key Benefits of Google Drive Integration with Knowledge Base** - **Direct Import from Google Drive:** Add supported files directly from Google Drive without downloading them to your device first. - **Faster Knowledge Base Setup:** Turn existing documentation into Knowledge Base content in just a few clicks. - **Manual Re-sync Support:** Pull the latest version of a document from Google Drive whenever updates are made. - **Unified Knowledge Source Management:** Manage Google Drive files alongside websites, FAQs, Rich Text content, and uploaded documents within a single Knowledge Base. - **Reduced Administrative Work:** Eliminate repetitive download-and-upload workflows when adding documentation. --- ## **Supported File Types** The Google Drive integration supports the following file types: - PDF (.pdf) - Google Docs - Microsoft Word (.doc) - Microsoft Word (.docx) --- ## **How To Import and Re-sync Google Drive Files** Connecting Google Drive and importing files allows you to quickly make existing documentation available within your Knowledge Base. Re-syncing ensures imported files can be updated with the latest content from the original Google Drive source whenever needed. ### **Import Files from Google Drive** 1. Navigate to **AI Agents > Knowledge Base**. 2. **Create** a **New** **Knowledge** **Base** or **edit** an **existing** **Knowledge** **Base**. ![Step 2 of 10: Create a New Knowledge Base or edit an existing Knowledge Base](https://jumpshare.com/share/j5ka49e96HX9yvefabuw+/Screen+Shot+2026-06-16+at+20.02.17.png) **Step 2 of 10: Create a New Knowledge Base or edit an existing Knowledge Base** This screenshot accompanies step 2 of 10 in the "Import Files from Google Drive" section of "Knowledge Base - Google Drive Integration". At this point in the walkthrough you create a New Knowledge Base or edit an existing Knowledge Base. The navigation path used here is AI Agents > Knowledge Base. The next step is to open the Knowledge and click on File Upload from the All tab or go to the File tab. - Path: AI Agents > Knowledge Base - What this covers: Create a New Knowledge Base or edit an existing Knowledge Base. - Controls: Create, New, Knowledge, Base, edit, existing, AI Agents > Knowledge Base, click, File, Upload, All, Import from Google Drive - Next: Open the Knowledge and click on File Upload from the All tab or go to the File tab. Full procedure: 1. Navigate to AI Agents > Knowledge Base. 2. Create a New Knowledge Base or edit an existing Knowledge Base. <- this image 3. Open the Knowledge and click on File Upload from the All tab or go to the File tab. 4. Choose Import from Google Drive. 5. Connect and authorize your Google account if it is not already connected. 6. Select the Google account and the directory you want to use. 7. Browse folders or use search to locate the desired file. 8. Select a supported file. 9. Click Import File. 10. Wait for the file status to turn to Processed. 3. Open the Knowledge and **click** on **File** **Upload** from the **All** tab or go to the **File** tab. 4. Choose **Import from Google Drive**. 5. **Connect** and **authorize** your **Google** **account** if it is not already connected. ![Step 5 of 10: Connect and authorize your Google account if it is not already connected](https://jumpshare.com/share/wCrJkUIMvUJuo47uPHmE+/GIF+Recording+2026-06-16+at+20.07.50.gif) **Step 5 of 10: Connect and authorize your Google account if it is not already connected** This animation accompanies step 5 of 10 in the "Import Files from Google Drive" section of "Knowledge Base - Google Drive Integration". At this point in the walkthrough you connect and authorize your Google account if it is not already connected. The navigation path used here is AI Agents > Knowledge Base. The next step is to select the Google account and the directory you want to use. - Path: AI Agents > Knowledge Base - What this covers: Connect and authorize your Google account if it is not already connected. - Controls: Connect, authorize, Google, account, AI Agents > Knowledge Base, Create, New, Knowledge, Base, edit, existing, click - Next: Select the Google account and the directory you want to use. Full procedure: 1. Navigate to AI Agents > Knowledge Base. 2. Create a New Knowledge Base or edit an existing Knowledge Base. 3. Open the Knowledge and click on File Upload from the All tab or go to the File tab. 4. Choose Import from Google Drive. 5. Connect and authorize your Google account if it is not already connected. <- this image 6. Select the Google account and the directory you want to use. 7. Browse folders or use search to locate the desired file. 8. Select a supported file. 9. Click Import File. 10. Wait for the file status to turn to Processed. 6. **Select** the **Google** **account** and the **directory** you want to use. 7. **Browse** **folders** or use **search** to locate the desired file. 8. **Select** a supported **file**. 9. Click **Import File**. ![Step 9 of 10: Click Import File](https://jumpshare.com/share/XaLZxWUOquQXuiTzbtOO+/Screen+Shot+2026-06-16+at+20.11.41.png) **Step 9 of 10: Click Import File** This screenshot accompanies step 9 of 10 in the "Import Files from Google Drive" section of "Knowledge Base - Google Drive Integration". At this point in the walkthrough you click Import File. For context, this section explains: Navigate to AI Agents > Knowledge Base. Create a New Knowledge Base or edit an existing Knowledge Base. Open the Knowledge and click on File Upload from the All tab or go to the File tab. Choose Import from Google Drive. Connect and authorize your Google account if it is not already connected…. The navigation path used here is AI Agents > Knowledge Base. The next step is to wait for the file status to turn to Processed. - Path: AI Agents > Knowledge Base - What to click: Click Import File. - Controls: Import File, AI Agents > Knowledge Base, Create, New, Knowledge, Base, edit, existing, click, File, Upload, All - Next: Wait for the file status to turn to Processed. Full procedure: 1. Navigate to AI Agents > Knowledge Base. 2. Create a New Knowledge Base or edit an existing Knowledge Base. 3. Open the Knowledge and click on File Upload from the All tab or go to the File tab. 4. Choose Import from Google Drive. 5. Connect and authorize your Google account if it is not already connected. 6. Select the Google account and the directory you want to use. 7. Browse folders or use search to locate the desired file. 8. Select a supported file. 9. Click Import File. <- this image 10. Wait for the file status to turn to Processed. 10. Wait for the file status to turn to **Processed**. ![Step 10 of 10: Wait for the file status to turn to Processed](https://jumpshare.com/share/IXVYiSYidsdC678k8H8a+/Screen+Shot+2026-06-16+at+20.18.21.png) **Step 10 of 10: Wait for the file status to turn to Processed** This screenshot accompanies step 10 of 10 in the "Import Files from Google Drive" section of "Knowledge Base - Google Drive Integration". At this point in the walkthrough you wait for the file status to turn to Processed. The navigation path used here is AI Agents > Knowledge Base. - Path: AI Agents > Knowledge Base - What this covers: Wait for the file status to turn to Processed. - Controls: Processed, AI Agents > Knowledge Base, Create, New, Knowledge, Base, edit, existing, click, File, Upload, All Full procedure: 1. Navigate to AI Agents > Knowledge Base. 2. Create a New Knowledge Base or edit an existing Knowledge Base. 3. Open the Knowledge and click on File Upload from the All tab or go to the File tab. 4. Choose Import from Google Drive. 5. Connect and authorize your Google account if it is not already connected. 6. Select the Google account and the directory you want to use. 7. Browse folders or use search to locate the desired file. 8. Select a supported file. 9. Click Import File. 10. Wait for the file status to turn to Processed. <- this image ### **Re-sync an Imported Google Drive File** When a document is updated in Google Drive, you can manually re-sync it to retrieve the latest version. 1. Open the Knowledge Base. 2. Navigate to the **File Upload** tab. 3. Locate the imported Google Drive file. 4. Click the **Re-sync** icon in the Actions column. 5. Wait for processing to complete. 6. Once processing finishes, the Knowledge Base will use the latest version of the imported document. ![Step 6 of 6: Once processing finishes, the Knowledge Base will use the latest…](https://jumpshare.com/share/EqqhLcvLz6Tn0Kyzb40q+/GIF+Recording+2026-06-16+at+20.24.47.gif) **Step 6 of 6: Once processing finishes, the Knowledge Base will use the latest…** This animation accompanies step 6 of 6 in the "Re-sync an Imported Google Drive File" section of "Knowledge Base - Google Drive Integration". At this point in the walkthrough you once processing finishes, the Knowledge Base will use the latest version of the imported document. - What this covers: Once processing finishes, the Knowledge Base will use the latest version of the imported document. - Controls: File Upload, Re-sync Full procedure: 1. Open the Knowledge Base. 2. Navigate to the File Upload tab. 3. Locate the imported Google Drive file. 4. Click the Re-sync icon in the Actions column. 5. Wait for processing to complete. 6. Once processing finishes, the Knowledge Base will use the latest version of the imported document. <- this image --- ## **Frequently Asked Questions** **Q: Do I need a Google account to use this feature?** Yes. You must connect and authorize a Google account to browse and import files from Google Drive. **Q: Does Google Drive automatically sync document changes?** No. Google Drive files must be manually re-synced to pull the latest version into the Knowledge Base. **Q: Can I import Google Docs files?** Yes. Google Docs, PDFs, DOC, and DOCX files are supported. **Q: Where can I find imported Google Drive files?** Imported files appear in the **File Upload** tab of the Knowledge Base. **Q: How can I identify files imported from Google Drive?** The **Source** column displays Google Drive as the source for imported files. **Q: Can Google Drive files be used alongside other Knowledge Base sources?** Yes. Google Drive files work alongside websites, FAQs, Rich Text content, tables, and other uploaded documents within the same Knowledge Base. --- ### **Related Articles** - [Knowledge Base Overview](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-overview) - [Knowledge Base - Document & Rich-Text Support](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-document-rich-text-support) - [How AI Agents Use the Knowledge Base Tool to Answer Customer Inquiries](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/how-ai-agents-use-the-knowledge-base-tool-to-answer-customer-inquiries) - [Knowledge Base Retrieval Tester](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/what-is-the-knowledge-base-retrieval-tester) - [Auto Refresh of Knowledge Base Trained Links](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/auto-refresh-of-knowledge-base-trained-links) [](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/auto-refresh-of-knowledge-base-trained-links) --- Documentation for GHL Customer Care. 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