# Conversation AI: Live Chat Channel in Workflow Action

> TABLE OF CONTENTS What's New? How it Works: What's New? We’ve added the ability to include live chat as a channel in workflow actions. This new feature…

- Source: https://docs.ghlcustomercare.com/docs/ai-employee/conversation-ai-workflows/conversation-ai-live-chat-channel-in-workflow-action
- Section: AI Employee / Conversation AI + Workflows
- Reading time: 1 min
- Images: 3, each explained below

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**TABLE OF CONTENTS**

-   [What's New?](#whats-new)
-   [How it Works:](#how-it-works)

## **What's New?**

We’ve added the ability to include live chat as a channel in workflow actions. This new feature allows you to seamlessly integrate live chat into your workflows, enhancing real-time communication within your automated processes.

## **How it Works:**

While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.

![How it Works: (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031767547/original/gOMq2gNe-YgBv3HBi8iRNYla4UBSxdneng.png)

**How it Works: (image 1 of 3)**

This screenshot appears in the "How it Works:" section of "Conversation AI: Live Chat Channel in Workflow Action". The text alongside this image reads: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.
- What to choose: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.

![How it Works: (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031767553/original/WvkYUGXC-7lcKnKtp1hxgGQgTTp2JeKFwA.png)

**How it Works: (image 2 of 3)**

This screenshot appears in the "How it Works:" section of "Conversation AI: Live Chat Channel in Workflow Action". The text alongside this image reads: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.
- What to choose: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.

![How it Works: (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031767555/original/4F6jIErdzuwYZg8xhR05wM3Pzxhdcf4ZFw.png)

**How it Works: (image 3 of 3)**

This screenshot appears in the "How it Works:" section of "Conversation AI: Live Chat Channel in Workflow Action". The text alongside this image reads: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.
- What to choose: While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.

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