Conversation AI
15 articles107 explained images
Bot Status for Individual Contacts
Bot Status for Individual Contacts gives your team more control over when Conversation AI should respond, pause, or stay inactive for a specific contact. This article explains how to manage bot status from the…
4 min6Guided Form Based Setup for Conversation AI
This article provides a step-by-step guide to setting up Conversation AI V3 using the Guided Form approach in GHL Customer Care. With the Guided Form method, you can create bots without writing prompts—just fill out a…
5 min12Conversation AI Agents Dashboard
A consolidated analytics dashboard in GHL Customer Care lets you evaluate all Conversation AI agents from one place. Use filters for date range, channel, and agent to quickly compare outcomes, spot trends, and act…
5 min5Conversation AI- Bot Snapshots
This article explains how to create a snapshot of fully configured Conversation AI bots in GHL Customer Care, including bot prompts, actions, settings, and training data. Bot snapshots help you quickly deploy the same…
4 min3Cancellation and Rescheduling of Appointments in Form Based Bots
Welcome to the guide on enabling cancellation and rescheduling of appointments within GHL Customer Care’s Form-Based Conversation AI Bots. This feature streamlines appointment management for your contacts, allowing them…
3 min4Managing Granular Permissions For Conversation AI Agents
Granular permissions for Conversation AI Agents let you precisely control team access to bot management, goals, and training. This feature strengthens security, supports role-based collaboration, and minimizes the risk…
4 min11Conversation AI Flow Builder
The Conversation AI Flow Builder is a visual tool used to design structured, goal-oriented conversations for your AI bot. It allows you to map out how the bot interacts with contacts, captures information, and…
10 min27Conversations AI Bots can now Respond to Images
Conversation AI Image Response allows supported Conversation AI bots to analyze customer-shared images and reply with context-aware messages. When enabled, the bot can use visual context from supported image files…
4 min4How to Generate Conversation Summaries and Transcript in Conversation AI
Use Conversation AI in GHL Customer Care to generate a summary and transcript after a conversation becomes inactive. This helps teams review interactions faster, route important details to internal records, and notify…
5 min4Conversation AI Public API
GHL Customer Care’s Conversation AI API gives developers programmatic control over AI agents, actions, and conversation generations. Use secure tokens and granular scopes to automate agent setup, integrate with external…
3 min4Conversations AI Bots can now Respond to Audio
Give customers the option to speak instead of type. GHL Customer Care’s Conversations AI understands voice notes and audio files across WhatsApp, Facebook Messenger, Instagram, and SMS/MMS. The bot transcribes speech to…
4 min4Conversation AI Multi-Calendar Booking Setup Guide
Enhance your scheduling flexibility with GHL Customer Care’s Conversation AI – Multiple Calendars Support . This new capability enables AI bots to intelligently detect and book appointments across multiple calendars…
4 min8Forward Emails from Conversations in GHL Customer Care
Forward inbound emails directly from the Conversations inbox to any external recipient without leaving GHL Customer Care. This guide explains what forwarding does, how it behaves in a conversation thread, and how to set…
6 min6Configure Response Settings in Conversation AI
Response Style Settings in GHL Customer Care Conversation AI help you control how long and detailed your bot’s replies are. By choosing Concise , Balanced , or Detailed , you can better match your brand voice and the…
4 min3Conversation AI Email Channel Support
Conversation AI Email Channel Support lets your bot respond to inbound emails with the same automation already available across other Conversation AI channels. This helps teams manage email conversations faster…
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