# Managed Agents, Conversation AI & Ask AI: What's the Difference? > Managed Agents (formerly Super Agents), Conversation AI & Ask AI: What's the Difference? - Source: https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/managed-agents-conversation-ai-ask-ai-what-s-the-difference - Section: AI Employee / Agent Studio - Reading time: 6 min --- # Overview GHL Customer Care's AI portfolio consists of three distinct products—Managed Agents (formerly Super Agents), Conversation AI, and Ask AI. Although they all leverage AI, they are built for different audiences, different workflows, and different levels of autonomy. This guide provides a clear comparison of each product, explains when to use each one, and establishes consistent positioning for internal teams and customers alike. # 1\.  The short version GHL Customer Care offers three different AI products that actually do very different jobs. The simplest way to keep them straight is to ask who each one is for and who initiates it. - Ask AI is your in-app copilot. It helps you - the user logged into GHL Customer Care - write branded content, build funnels and communities, summarize a contact, generate images, and run quick CRM actions by typing or speaking. It only acts when you ask. - Conversation AI is your customer-facing chatbot. Its job is narrow and deep: talk to your leads and contacts across SMS, email, web chat, WhatsApp, Facebook and Instagram to answer questions, qualify them, and book appointments - either drafting replies for you (Suggestive) or handling it end-to-end (Auto-Pilot). - Managed Agents are custom AI teammates you create in natural language inside Agent Studio. They automate your daily tasks and workflows - kicked off by CRM events at the location level - and can do just about anything inside GHL Customer Care and outside it through connectors. This is the open-ended, do-anything layer of the portfolio. Put plainly: use Conversation AI when you want an agent to respond to and converse with the end customer. Treat a Managed Agent as a member of your team - one that automates your daily tasks and workflows in natural language, based on triggers, at a location level, and can act both within GHL Customer Care and outside it with your own custom prompt. # 2\.  What each product is ## 1\.  Managed Agents: The Autonomous Teammate Managed Agents is an AI-first way to build autonomous teammates inside Agent Studio. Unlike traditional chatbots, you describe the agent’s role and allowed actions in plain language, and the guided builder assembles a complete, testable agent. It is the strategic successor to node-based builders, focusing on open-ended automation triggered by CRM events. Core Capabilities & Differentiators: - Fires on real CRM events. Triggers include Contact Created, Opportunity Created, and Opportunity Status Changed (filterable by pipeline, stage, and status), alongside Tag Changed, Form Submitted, Appointment, Chat, and Schedule - so the agent acts with no human present. - Takes real action, inside and outside GHL Customer Care. Update fields and tags, trigger workflows, create tasks/notes/appointments - and reach external apps through connectors (Monday.com, Cal.com, Higgsfield and a growing MCP catalog). - Grounds answers, with receipts. Pulls from Knowledge Bases (documents, tables/CSVs, crawled web) and, when it uses live web search, shows inline source citations you can click to verify. - Guided, editing-first builder. Ask for a change and it edits only that; it asks a clarifying question when a choice is ambiguous; and every trigger, tool, and knowledge base is grounded in your real account data, streamed into a live, editable config panel. - Multimedia support. It can read/edit/create images/videos/audios - powerful Social Media Agents. ## 2\.  Conversation AI Conversation AI is an AI-powered communication agent that automates conversations with your contacts across supported channels. It responds to inbound messages, collects lead details, answers questions, and helps book appointments - based on how you configure the bot. Key characteristics: - Multi-channel: SMS, Email, Facebook, Instagram, WhatsApp, Chat Widget / SMS Chat, and Live Chat, with per-channel control over where it’s active. - Three setup methods: Guided Form (beginner-friendly), Prompt-Based (more control, model selection, actions), and a visual Flow-Based Builder (branching, multi-step logic). - Two run modes: Suggestive (drafts replies for a human to review and send) and Auto-Pilot (responds automatically, working the conversation toward a booking). - Purpose-built jobs: lead capture, general Q&A, and appointment booking - with actions like human handover, workflow triggers, auto follow-up, multi-calendar booking, and conversation summaries. ## 3\.  Ask AI Ask AI is a built-in AI copilot that helps you - the GHL Customer Care operator - create content, get answers, generate assets, and complete supported actions without leaving the platform. It’s reachable from the top navigation bar and the left sidebar (full-screen workspace), at both Agency and Sub-account levels, and accepts text or voice prompts. Core capabilities: - Branded content generation using your account’s Brand Voice - emails, social posts, ads, blogs. - Guided creation of communities, funnels (Funnel Creation Agent), and Voice AI agents. - Image generation and editing for campaigns and pages. - In-app CRM actions from chat (Skills-powered): create contacts, summarise leads, update opportunities, list/reschedule appointments, apply tags, and support bulk updates etc # 3\.  Side-by-Side Comparison & Use Cases | Dimension | Managed Agents | Conversation AI | Ask AI | | --- | --- | --- | --- | | Who it serves | You - the owner/marketer building automations, handling business subaccount | Your customer / lead on the other end of a message | You - the user/operator working inside GHL Customer Care | | Who it talks to | In most cases it takes actions in background but based on use case, it may talk to you or the end user - email automations, daily digest, community mod etc | Customers only, on external channels | Only you, inside the app | | Core job | Build custom and specialist agents that automates your daily work and beyond | Automate inbound conversations, qualify leads, book appointments | Help you create content, set things up, and run quick actions in GHL Customer Care | | How you build it | Describe it in natural language; the guided builder assembles it (custom to your use case) | Guided form, prompt-based, or visual flow builder | Nothing to build/customise - use it out of the box as is (same for everyone) | | What sets it off | CRM events: Contact/Opportunity created, Opportunity status changed, Tag changed, Form submitted, Appointment, Chat, or Schedule | An inbound message on a connected channel | You typing or speaking a prompt | | Autonomy | High - runs unattended on a trigger, no human present, location scope | Medium - Auto-Pilot or human-in-the-loop (Suggestive) | Low - acts only when you ask, chat based with user scope or sometimes scheduled | | Reach of actions | Broad & custom: CRM fields, tags, workflows, tasks, notes, appointments + external apps via connectors etc | Scoped: capture info, book, trigger workflow, hand off to human | Supported in-app actions: contacts, opportunities, tags, appointments, bulk updates etc | | Knowledge grounding | KB (docs, tables, websites) + live web search | Bot training data + Brand Voice + KB | GHL Customer Care Knowledge Base + your Brand Voice + web | | Channels / surface | Triggers/API | SMS, Email, Facebook, Instagram, WhatsApp, Web & Live Chat etc | In-app (top nav + left sidebar) | | Extensibility | Open-ended - any use case you can describe | Fixed job set (Q&A, capture, booking) | Fixed feature set inside the GHL Customer Care app | | Testing before live | Built-in sandbox / test panel with live config preview | Test panel before going live | Interactive; proposes actions before running them | | Engine | ARTS + KB + Skills Platform | Conversation AI bot engine | Ask AI execution engine | | Maturity | Early access (Labs) - GA on 1st Sept | GA - most battle-tested | GA | # 4\.  When to use which Start with who you’re serving and who kicks things off, then use the table. - Talking to a customer? If you want the AI to reply to and converse with a lead or contact on a messaging channel, that’s Conversation AI. - Helping yourself inside the app? If you want a copilot to draft content, build something, or run a quick action while you work, that’s Ask AI. - Automating a task or workflow? If you want a teammate that runs on a trigger, takes multi-step action across GHL Customer Care and connected apps, and does exactly what your custom prompt says, that’s Managed Agents. | If your goal is… | Reach for | | --- | --- | | Let an AI reply to and converse with your leads/contacts on SMS, social, or web chat | Conversation AI | | Qualify inbound leads and route to a human when it gets complex | Conversation AI | | Book appointments automatically from a live conversation | Conversation AI | | Help you write branded content, build a funnel, or summarize a contact | Ask AI | | Do a quick one-off CRM action by typing/speaking a request in-app | Ask AI | | Automate a daily task or multi-step workflow that fires on a CRM event | Managed Agents | | React automatically when a contact or opportunity is created, or an opportunity's status changes | Managed Agents | | Have the AI act outside GHL Customer Care too (e.g., Monday.com, Cal.com, other connectors) | Managed Agents | | Stand up a bespoke role: KB support desk, social assistant, campaign manager, moderator | Managed Agents | # 5\.  One-line positioning Standardize these across marketing, sales, support, and in-app copy to cut through the “it’s all just AI” confusion.

Ask AI

“Your assistant/copilot for getting work done inside GHL Customer Care.”

Conversation AI

“Your always-on bot that talks to leads and books appointments.”

Managed Agents

“Describe an AI teammate; it converses, knows your business, and takes action across GHL Customer Care and your connected apps.”

--- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com