# How to Cancel Your Prospecting Tool Subscription in-app

> We’ve introduced a new feature that allows you to cancel your Prospecting Tool subscription directly from the app. Here’s a step-by-step guide to help…

- Source: https://docs.ghlcustomercare.com/docs/agency-view/prospecting-subscription/how-to-cancel-your-prospecting-tool-subscription-in-app
- Section: Agency View / Prospecting Subscription
- Reading time: 1 min
- Images: 5, each explained below

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We’ve introduced a new feature that allows you to cancel your Prospecting Tool subscription directly from the app. Here’s a step-by-step guide to help you through the process.

### **Steps to Cancel Your Subscription:**

1.  **Go to the Prospecting Tab:**
    
    -   Log in to your Agency Account.
        
    -   Navigate to the **Prospecting Tab** in the left-hand menu.
        
        
![Step 2 of 2: Navigate to the Prospecting Tab in the left-hand menu](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155040380340/original/2IU21neuYilzbt2HEhD5C-wF8l_FxPzdcA.png)

**Step 2 of 2: Navigate to the Prospecting Tab in the left-hand menu**

This screenshot accompanies step 2 of 2 in the "Steps to Cancel Your Subscription:" section of "How to Cancel Your Prospecting Tool Subscription in-app". At this point in the walkthrough you navigate to the Prospecting Tab in the left-hand menu. This part of the guide covers 3 fields, listed below.
- Where to go: Navigate to the Prospecting Tab in the left-hand menu.
- Fields: Access Settings:, Unsubscribe:, Confirmation:
- Controls: Prospecting Tab, Settings, Unsubscribe

Full procedure:

1. Log in to your Agency Account.
2. Navigate to the Prospecting Tab in the left-hand menu.  <- this image

        
2.  **Access Settings:**
    
    -   Once in the Prospecting Tab, click on **Settings** located in the top-right corner.
        
        
![Step 1 of 1: Once in the Prospecting Tab, click on Settings located in the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155040380344/original/xoM1nWgwJDEVR6KTC4CCVxDCztKXlYVFew.png)

**Step 1 of 1: Once in the Prospecting Tab, click on Settings located in the…**

This screenshot accompanies step 1 of 1 in the "Steps to Cancel Your Subscription:" section of "How to Cancel Your Prospecting Tool Subscription in-app". At this point in the walkthrough you once in the Prospecting Tab, click on Settings located in the top-right corner. This part of the guide covers 3 fields, listed below.
- What to click: Once in the Prospecting Tab, click on Settings located in the top-right corner.
- Fields: Access Settings:, Unsubscribe:, Confirmation:
- Controls: Settings, Prospecting Tab, Unsubscribe

        
3.  **Unsubscribe:**
    
    -   In the Settings menu, click the **Unsubscribe** button.
        
    -   Follow the quick 3-step cancellation flow to confirm your cancellation.
        
        
![Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155040380451/original/_F5e0erc8VG9Bni5_lWunrnBAQrziSXpgA.png)

**Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation**

This screenshot accompanies step 2 of 2 in the "Steps to Cancel Your Subscription:" section of "How to Cancel Your Prospecting Tool Subscription in-app". At this point in the walkthrough you follow the quick 3-step cancellation flow to confirm your cancellation. This part of the guide covers 3 fields, listed below.
- How to confirm: Follow the quick 3-step cancellation flow to confirm your cancellation.
- Fields: Access Settings:, Unsubscribe:, Confirmation:
- Controls: Prospecting Tab, Settings, Unsubscribe

Full procedure:

1. In the Settings menu, click the Unsubscribe button.
2. Follow the quick 3-step cancellation flow to confirm your cancellation.  <- this image

        
        
![Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155040380467/original/y1m710IL0lvk-xaQPmzskQaBRhq0t55OAQ.png)

**Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation**

This screenshot accompanies step 2 of 2 in the "Steps to Cancel Your Subscription:" section of "How to Cancel Your Prospecting Tool Subscription in-app". At this point in the walkthrough you follow the quick 3-step cancellation flow to confirm your cancellation. This part of the guide covers 3 fields, listed below.
- How to confirm: Follow the quick 3-step cancellation flow to confirm your cancellation.
- Fields: Access Settings:, Unsubscribe:, Confirmation:
- Controls: Prospecting Tab, Settings, Unsubscribe

Full procedure:

1. In the Settings menu, click the Unsubscribe button.
2. Follow the quick 3-step cancellation flow to confirm your cancellation.  <- this image

        
        **  
        
        
![Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155040380522/original/Bq9v0Qq_xUSRjAOfpAHSGD5J36Sl5eevyA.png)

**Step 2 of 2: Follow the quick 3-step cancellation flow to confirm your cancellation**

This screenshot accompanies step 2 of 2 in the "Steps to Cancel Your Subscription:" section of "How to Cancel Your Prospecting Tool Subscription in-app". At this point in the walkthrough you follow the quick 3-step cancellation flow to confirm your cancellation. This part of the guide covers 3 fields, listed below.
- How to confirm: Follow the quick 3-step cancellation flow to confirm your cancellation.
- Fields: Access Settings:, Unsubscribe:, Confirmation:
- Controls: Prospecting Tab, Settings, Unsubscribe

Full procedure:

1. In the Settings menu, click the Unsubscribe button.
2. Follow the quick 3-step cancellation flow to confirm your cancellation.  <- this image

        
        **
4.  **Confirmation:**
    
    -   After completing the steps, you’ll see a confirmation message indicating that your subscription has been canceled successfully.
        

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### **What Happens After You Cancel:**

-   Your access to the Premium Prospecting Tool will be removed immediately
    
-   However, All saved data and reports will remain accessible.
    
-   You can continue to generate free reports.
    

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### **Why This Update Matters:**

-   **Convenience:** Cancel your subscription directly within the app without needing to contact support.
    
-   **Transparency:** Get clear information about the cancellation terms and data retention policies.
    
-   **Control:** Manage your subscription easily and efficiently.
    

For any additional assistance, please reach out to our support team. We’re here to help!

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com