# Prospecting Tool: Review Response Time Metric

> TABLE OF CONTENTS What's New: Key Feature: Benefit For Users: What's New: Introducing an enhancement to our Prospecting Tool! We’ve added functionality…

- Source: https://docs.ghlcustomercare.com/docs/agency-view/performance-metrics/prospecting-tool-review-response-time-metric
- Section: Agency View / Performance Metrics
- Reading time: 1 min
- Images: 4, each explained below

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**TABLE OF CONTENTS**

-   [What's New:](#whats-new)
-   [Key Feature:](#key-feature)
-   [Benefit For Users:](#benefit-for-users)

## **What's New:**

Introducing an enhancement to our Prospecting Tool! We’ve added functionality to calculate the review response time for reviews with replies and display this information in the audit report. 

## **Key Feature:  
**

Prospecting tool now includes the Average Review Response Time metric in the audit report for reviews received on Google and Facebook for prospects. This vital information is seamlessly incorporated into the marketing audit report, ensuring you have all the crucial insights about the prospect's review management.

## **Benefit For Users:**

1.  As an Agency, this helps me identify if Prospect has any review response automation already in place.
2.  As an Agency, I can use this data as a strong selling point in marketing/sales and offer my solution/services.

**Note:**

-   For older prospects, access this information by refreshing the reports.
-   More value addition to Marketing Audit Report.

![Benefit For Users: (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031756947/original/d46kZN-Qu4w5-dYHc42clfB9gL6q9YDhFw.png)

**Benefit For Users: (image 1 of 4)**

This screenshot appears in the "Benefit For Users:" section of "Prospecting Tool: Review Response Time Metric". The text alongside this image reads: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.
- What this covers: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.

Full procedure:

1. As an Agency, this helps me identify if Prospect has any review response automation already in place.
2. As an Agency, I can use this data as a strong selling point in marketing/sales and offer my solution/services.

![Benefit For Users: (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031756965/original/bieXr2pfvZrB6uY7soryxBkR9zo71lZoQg.png)

**Benefit For Users: (image 2 of 4)**

This screenshot appears in the "Benefit For Users:" section of "Prospecting Tool: Review Response Time Metric". The text alongside this image reads: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.
- What this covers: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.

Full procedure:

1. As an Agency, this helps me identify if Prospect has any review response automation already in place.
2. As an Agency, I can use this data as a strong selling point in marketing/sales and offer my solution/services.

![Benefit For Users: (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031757002/original/a0r_3yZ6IEdJYe9O0fD9T9ovUlk_O0Oopg.png)

**Benefit For Users: (image 3 of 4)**

This screenshot appears in the "Benefit For Users:" section of "Prospecting Tool: Review Response Time Metric". The text alongside this image reads: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.
- What this covers: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.

Full procedure:

1. As an Agency, this helps me identify if Prospect has any review response automation already in place.
2. As an Agency, I can use this data as a strong selling point in marketing/sales and offer my solution/services.

![Benefit For Users: (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031757023/original/Y6owaPV-ldWzkLTerki9aDyMCAgZOOUmOA.png)

**Benefit For Users: (image 4 of 4)**

This screenshot appears in the "Benefit For Users:" section of "Prospecting Tool: Review Response Time Metric". The text alongside this image reads: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.
- What this covers: For older prospects, access this information by refreshing the reports. More value addition to Marketing Audit Report.

Full procedure:

1. As an Agency, this helps me identify if Prospect has any review response automation already in place.
2. As an Agency, I can use this data as a strong selling point in marketing/sales and offer my solution/services.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com