# Announcements Builder > *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars… - Source: https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/announcements-builder - Section: Agency View / Agency Settings - Reading time: 7 min - Images: 7, each explained below - Modified on Fri, 28 Aug at 11:32 AM --- Announcements Builder helps agencies create, customize, and schedule in-app announcement banners for their sub-accounts in GHL Customer Care. It is designed to make platform communication more timely, targeted, and manageable by giving agencies a guided workflow for building banners, previewing them, and controlling when they appear. This article explains what Announcements Builder does, how it helps, and how to set it up for agency and account-level visibility.  --- **TABLE OF CONTENTS** - [What is Announcements Builder?](#what-is-announcements-builder)[](#key-benefits-of-announcements-builder) - [Key Benefits of Announcements Builder](#key-benefits-of-announcements-builder)[](#banner-content-and-core-settings) - [Banner Content and Core Settings](#banner-content-and-core-settings)[](#visibility-and-audience-scope) - [Visibility and Audience Scope](#visibility-and-audience-scope)[](#scheduling-announcements) - [Scheduling Announcements](#scheduling-announcements)[](#cta-buttons-and-redirect-behavior) - [CTA Buttons and Redirect Behavior](#cta-buttons-and-redirect-behavior)[](#priority-and-frequency-behavior) - [Priority and Frequency Behavior](#priority-and-frequency-behavior)[](#how-to-setup-announcements-builder) - [How To Setup Announcements Builder](#how-to-setup-announcements-builder)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is Announcements Builder?** Announcements Builder is a guided experience that allows agencies to create and manage in-app announcement banners for their sub-accounts. It supports banner configuration such as title, message content, visibility scope, scheduling, optional call-to-action buttons, priority selection, frequency settings, and previewing before activation.  --- ## **Key Benefits of Announcements Builder** Announcements Builder helps agencies communicate important updates directly inside GHL Customer Care, where users are already working. That reduces reliance on external communication channels and makes messages easier to deliver at the right time and in the right place. - **Targeted Communication:** Deliver announcements at the agency level, account level, or both so messages are shown to the right audience based on the intended experience. - **Flexible Scheduling:** Control when banners appear by setting a Start Date and End Date for time-sensitive communication. - **Clear Prioritization:** Use banner priority levels such as Critical, Warning, and General to help determine which message should take precedence when multiple banners are active. - **Better User Experience:** Preview banners before publishing so agencies can validate messaging and presentation before users see them. - **Draft and Publish Control:** Save work in progress as a draft and activate banners when they are ready to go live. - **Action Oriented Messaging:** Add an optional CTA button with a destination URL to guide users toward the next step. --- ## **Banner Content and Core Settings** Strong banner content makes announcements easier to understand and more likely to drive action. Defining the core elements clearly helps agencies keep messages concise, relevant, and consistent across sub-accounts. When creating an announcement, configure the core banner details such as: - **Title:** A short headline that tells users what the announcement is about - **Message Content:** The main body text that explains the update, alert, or action needed - **Priority:** Set the banner level to Critical, Warning, or General - **Frequency Settings:** Choose how often the banner should be shown to eligible users - **Status:** Save the announcement as Draft while preparing it, or move it to Active when it is ready to display --- ## **Visibility and Audience Scope** Choosing the right visibility scope helps agencies avoid over-communicating while still keeping the correct users informed. This is especially important when announcements apply only to agency users, only to sub-accounts, or to both experiences. Announcements Builder supports banner visibility across: \- Agency Level: Use this when the announcement is intended for users operating in the agency experience \- Account Level: Use this when the announcement should appear for sub-account users \- Both: Use this when the message is broadly relevant across both agency and account-level experiences ### Advanced Filters For more precise targeting, use Advanced Filters to show a banner only when specific conditions are met. Filters are grouped into two categories: **User fields:** Email, First name, Last name, User (search), Role, Platform Language, Type **Sub-account fields:** Sub-account (search), Status, Suspended reason, Address, City, Country, Currency, State, Postal code, Phone, Website, Timezone, Locale, Niche, HIPAA compliance, Agency account, Has LC email, LC email permanent lock, SaaS mode, Snapshot Conditions work as follows: \- Conditions added within the same filter group are combined with AND — all must be true for the banner to show \- Click "+ Add filter" to create a new group, which is combined with OR — the banner shows if any group's conditions are met Example: "Sub-account Is \[Name\]" AND "Country Is one of Australia" — OR — "Has LC email Is True" --- ## **Scheduling Announcements** Scheduling allows agencies to plan communication in advance and automatically control when a banner becomes relevant. This is useful for promotions, maintenance notices, onboarding prompts, policy reminders, or limited-time updates. Use the scheduling settings to define: - **Start Date:** The date when the announcement becomes eligible to display - **End Date:** The date when the announcement should stop displaying This gives agencies more control over banner lifecycle timing without requiring manual updates every time a message needs to go live or expire. --- ## **CTA Buttons and Redirect Behavior** Call-to-action buttons help turn an announcement into a guided next step instead of a passive message. This is useful when users need to open a page, review a feature, complete a setup task, or read more information. Announcements can include an optional CTA button with: - Button text - Destination URL - Redirect behavior Use CTA buttons when the banner should send users to a specific page, resource, or workflow. Keep the destination relevant to the announcement so users can act on the message immediately. Redirect behavior, including the option to Open in new tab, so users stay on your platform while the linked page opens separately ![CTA Buttons and Redirect Behavior (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079575378/original/bL1LhH3nXcfVKJmgHKkirp9cxEoNt-NEtQ.png) **CTA Buttons and Redirect Behavior (image 1 of 7)** This screenshot appears in the "CTA Buttons and Redirect Behavior" section of "Announcements Builder". For context, this section explains: *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))]…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles Full procedure: 1. What is Announcements Builder? 2. Key Benefits of Announcements Builder 3. Banner Content and Core Settings 4. Visibility and Audience Scope 5. Scheduling Announcements 6. CTA Buttons and Redirect Behavior 7. Priority and Frequency Behavior 8. How To Setup Announcements Builder 9. Frequently Asked Questions 10. Related Articles --- ## **Priority and Frequency Behavior** Priority and frequency settings help agencies manage banner visibility more intentionally, especially when more than one banner may be active at the same time. This prevents important messages from being buried under less urgent communication. Use priority levels to organize announcements by importance: - **Critical:** Best for urgent or high-impact notices - **Warning:** Best for important alerts that need visibility but are less urgent than critical items - **General:** Best for standard informational messages --- ## **How To Setup Announcements Builder** Proper setup helps ensure announcements are clear, relevant, and shown to the right users at the right time. Following a structured build process also makes it easier to review messaging before it goes live. 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency.  Click **"Add Custom Announcement"** to create a new announcement. ![Step 1 of 10: Navigate to the area in GHL Customer Care where Announcements Builder is…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069617371/original/9IHskqruf_HmZQ5mB8-lgJnyeCFDG5jyHQ.png) **Step 1 of 10: Navigate to the area in GHL Customer Care where Announcements Builder is…** This screenshot accompanies step 1 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. This part of the guide covers 12 fields, listed below. The next step is to add the Message Content for the announcement. - Where to go: Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: "Add Custom Announcement", TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles - Next: Add the Message Content for the announcement. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. <- this image 2. Add the Message Content for the announcement. 3. Choose the appropriate Priority level: Critical, Warning, or General. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. 7. Configure the destination URL and redirect behavior. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 2. Add the Message Content for the announcement. ![Step 2 of 10: Add the Message Content for the announcement](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069618369/original/a2VDtk7lzeatZBnPsitheZaYl6hRuaT9sA.png) **Step 2 of 10: Add the Message Content for the announcement** This screenshot accompanies step 2 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you add the Message Content for the announcement. This part of the guide covers 12 fields, listed below. The next step is to choose the appropriate Priority level: Critical, Warning, or General. - What this covers: Add the Message Content for the announcement. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles - Next: Choose the appropriate Priority level: Critical, Warning, or General. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. 2. Add the Message Content for the announcement. <- this image 3. Choose the appropriate Priority level: Critical, Warning, or General. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. 7. Configure the destination URL and redirect behavior. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 3. Choose the appropriate Priority level: Critical, Warning, or General. ![Step 3 of 10: Choose the appropriate Priority level: Critical, Warning, or General](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069618459/original/gAKu0uNjqcnGF9pV7BTGhLb0p-cBkfw83g.gif) **Step 3 of 10: Choose the appropriate Priority level: Critical, Warning, or General** This animation accompanies step 3 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you choose the appropriate Priority level: Critical, Warning, or General. This part of the guide covers 12 fields, listed below. The next step is to set the desired Frequency for how often the banner should appear. - What to choose: Choose the appropriate Priority level: Critical, Warning, or General. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles - Next: Set the desired Frequency for how often the banner should appear. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. 2. Add the Message Content for the announcement. 3. Choose the appropriate Priority level: Critical, Warning, or General. <- this image 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. 7. Configure the destination URL and redirect behavior. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. ![Step 6 of 10: Set the Start Date and End Date for the banner schedule](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069618751/original/vQ645sjLHCsJ9QE5-BO5XPViySs_pC59Ww.gif) **Step 6 of 10: Set the Start Date and End Date for the banner schedule** This animation accompanies step 6 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you set the Start Date and End Date for the banner schedule. This part of the guide covers 12 fields, listed below. The next step is to configure the destination URL and redirect behavior. - What this covers: Set the Start Date and End Date for the banner schedule. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles - Next: Configure the destination URL and redirect behavior. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. 2. Add the Message Content for the announcement. 3. Choose the appropriate Priority level: Critical, Warning, or General. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. <- this image 7. Configure the destination URL and redirect behavior. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 7. Configure the destination URL and redirect behavior. ![Step 7 of 10: Configure the destination URL and redirect behavior](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069618929/original/nXTkoi0KfqRzAbQ6qy-tAvKohRHb6uzCag.png) **Step 7 of 10: Configure the destination URL and redirect behavior** This screenshot accompanies step 7 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you configure the destination URL and redirect behavior. This part of the guide covers 12 fields, listed below. The next step is to under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. - What this covers: Configure the destination URL and redirect behavior. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles - Next: Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. 2. Add the Message Content for the announcement. 3. Choose the appropriate Priority level: Critical, Warning, or General. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. 7. Configure the destination URL and redirect behavior. <- this image 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. ![Step 8 of 10: Under the Audience tab, set Advanced Filters if you want to target…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079575808/original/vQEDoxsDAhyJbJjhuEybuZAxZCBUB1v49A.png) **Step 8 of 10: Under the Audience tab, set Advanced Filters if you want to target…** This screenshot accompanies step 8 of 10 in the "How To Setup Announcements Builder" section of "Announcements Builder". At this point in the walkthrough you under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. This part of the guide covers 12 fields, listed below. The next step is to save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. - What to choose: Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. - Fields: Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, Frequently Asked Questions, Related Articles, Button text, Destination URL, Redirect behavior - Controls: TABLE OF CONTENTS, Key Benefits of Announcements Builder, Banner Content and Core Settings, Visibility and Audience Scope, Scheduling Announcements, CTA Buttons and Redirect Behavior, Priority and Frequency Behavior, How To Setup Announcements Builder, "Add Custom Announcement", Frequently Asked Questions, Related Articles - Next: Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. Full procedure: 1. Navigate to the area in GHL Customer Care where Announcements Builder is available for your agency. Click "Add Custom Announcement" to create a new announcement. 2. Add the Message Content for the announcement. 3. Choose the appropriate Priority level: Critical, Warning, or General. 4. Set the desired Frequency for how often the banner should appear. 5. Select where the banner should be visible. 6. Set the Start Date and End Date for the banner schedule. 7. Configure the destination URL and redirect behavior. 8. Under the Audience tab, set Advanced Filters if you want to target specific sub-accounts or users. Choose a field, operator, and value, then use "+ Add" for AND conditions or "+ Add filter" for OR groups. <- this image 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. 9. Save the announcement as Draft if it still needs review, or set it to Active when it is ready to be displayed. 10. Revisit the announcement later to update messaging, adjust scheduling, or manage its status as needed. **Note:** Existing GHL Customer Care help content documents banner management inside Agency Settings and notes that it is intended for agency-side control of in-app banners. Access to related settings may depend on your agency role and permissions. For broader access management, review GHL Customer Care’s user-access and permissions articles. --- ## **Frequently Asked Questions** **Q: What is the difference between Announcements Builder and In-App Banner Management? **A: Announcements Builder is used to create and configure announcements, while In-App Banner Management is documented as an agency-level area for reviewing, prioritizing, and enabling or disabling in-app banners across the agency and connected sub-accounts. **Q: Can I save an announcement before publishing it? **A: Yes. Based on the release details provided, announcements support Draft and Active states, so you can save work before making it live. **Q: Can I schedule announcements ahead of time? **A: Yes. Announcements can be scheduled using a Start Date and End Date, which helps control when the banner is eligible to appear. **Q: Can I add a button to an announcement? **A: Yes. Announcements can include an optional CTA button with a destination URL and redirect behavior. **Q: Can announcements appear in both agency and sub-account experiences? **A: Yes. Based on the release details provided, banner visibility can be set for the agency level, account level, or both. **Q: What happens if multiple banners are active at the same time? **A: Priority settings help determine display handling. Use Critical, Warning, and General to organize messages by urgency and importance. **Q: Who should manage announcements in GHL Customer Care? **A: This feature is best managed by agency-side users who are responsible for communication and platform administration. GHL Customer Care’s current help content places related banner-management controls in Agency Settings, and access is generally governed by agency roles and permissions. **Q: Can I target a banner to specific sub-accounts or users? **A: Yes. Use Advanced Filters in the Audience tab to build conditions based on sub-account or user attributes. Combine conditions with AND within a group, or add a new group for OR logic.  **Q:Can a CTA button open a link in a new tab?** Q:  A: Yes. When configuring the CTA button's redirect behavior, you can choose "Open in new tab" to send users to an external page without navigating away from GHL Customer Care. --- ## **Related Articles** - [Banner Management in GHL Customer Care - Control In-App Banners](https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/in-app-banner-management) - [Agency | Managing User Roles & Permissions - GHL Customer Care](https://docs.ghlcustomercare.com/docs/settings/user-settings/how-to-manage-agency-user-roles-and-permissions-in-ghl-customer-care) - [User Access in GHL Customer Care | Agency & Sub-Accounts](https://docs.ghlcustomercare.com/docs/settings/user-settings/user-access) - [Manage Sub-Account User Roles & Permissions | GHL Customer Care](https://docs.ghlcustomercare.com/docs/settings/user-settings/sub-account-user-roles-permissions-and-assigned-data) - [Admin vs User Roles & Permission Scopes in GHL Customer Care](https://docs.ghlcustomercare.com/docs/settings/user-settings/admin-vs-user-roles-and-permission-scopes) - [Social Planner: In-App Notification Banner for Disconnected Accounts](https://docs.ghlcustomercare.com/docs/marketing/social-planner/social-planner-in-app-notification-banner-for-disconnected-accounts) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com