# Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler > Learn how to set up automated email reports for sub-accounts using GHL Customer Care’s Report Scheduler, including scheduling options, delivery timing, and report management. - Source: https://docs.ghlcustomercare.com/docs/agency-reporting/rolled-up-reporting/setting-up-automated-email-reports-for-sub-accounts-with-the-report-scheduler - Section: Agency Reporting / Rolled Up Reporting - Reading time: 6 min - Images: 13, each explained below - Modified on Thu, 29 Jan at 2:21 AM --- Report Scheduler allows Agency users to automatically send performance reports to sub-account admins and users on a daily, weekly, or monthly basis. This feature helps teams stay informed, aligned, and proactive by delivering essential account metrics directly to email inboxes. This article will walk you through what the Report Scheduler is, which reports it sends, and how to schedule and manage automated reporting. Agency View scheduling controls are available on $497/month and above plans. Sub-account users without Agency View can still manage their local schedules within the sub-account. --- **TABLE OF CONTENTS** - [What Is the Report Scheduler?](#what-is-the-report-scheduler) - [Key Benefits of the Report Scheduler](#key-benefits-of-the-report-scheduler) - [How to Schedule Reports](#how-to-schedule-reports) - [When Reports Are Delivered](#when-reports-are-delivered) - [Where to View the Report Summary](#where-to-view-the-report-summary) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What Is the Report Scheduler?** The Report Scheduler is a GHL Customer Care feature that automates the delivery of performance reports to sub-accounts. It consolidates key dashboard metrics into a single email and sends them at the frequency and time configured by the Agency. This allows users to monitor account health consistently without manually logging into multiple dashboards. Understanding the Report Scheduler helps agencies streamline communication with sub-account admins and users. Instead of manually exporting or checking dashboards, automated reports provide timely insights, encourage informed decision-making, and ensure that recipients stay connected to their account performance. Reports include data from the following dashboards: - Users - Contacts - Outreach - Submissions - SMS - Appointments - Deal Overview - Email - Tasks Overdue - Conversations (Unread + Missed) --- ## **Key Benefits of the Report Scheduler** Recognizing the advantages of automated reporting helps agencies and sub-account teams understand the value of enabling scheduled reports. These benefits highlight how the feature strengthens accountability, improves visibility, and enhances overall operational efficiency. - **Automation (bold):** eliminates manual reporting and saves time for agencies and clients - **Customization:** allows users to choose frequency, start date, time, and recipients - **Consistent updates:** ensures stakeholders receive regular performance insights - **Centralized information:** combines multiple dashboards into a single digestible report - **Improved communication:** keeps admins informed and aligned with account activity --- ## **How to Schedule Reports** Correct setup ensures reports reach the intended recipients at the right time, helping teams stay informed without unnecessary delays or configuration errors. ### **Switch to Agency View** This step shows the user how to return to the Agency-level dashboard by selecting **Switch to Agency View** from the account switcher. Clicking this option takes the user out of an individual sub-account and back into the main Agency interface, where report scheduling features are managed. ![Switch to Agency View (image 1 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059899800/original/Z_f176FlGVEEg5mLMvn4srUcOhItbCHHjQ.png) **Switch to Agency View (image 1 of 13)** This screenshot appears in the "Switch to Agency View" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: This step shows the user how to return to the Agency-level dashboard by selecting Switch to Agency View from the account switcher. Clicking this option takes the user out of an individual sub-account and back into the main Agency interface, where report scheduling features are managed. Immediately after, the guide continues: From the Agency view, navigate to Sub-Accounts in the left sidebar to access all client locations managed under your agency. Once the sub-account list appears, click the Reports button for the specific location where you want to create or…. - What this covers: This step shows the user how to return to the Agency-level dashboard by selecting Switch to Agency View from the account switcher. Clicking this option takes the user out of an individual sub-account and back into the main Agency interface, where report scheduling features are managed. - Controls: Switch to Agency View - Next: From the Agency view, navigate to Sub-Accounts in the left sidebar to access all client locations managed under your agency. Once the sub-account list appears, click the Reports button for the specific location where you want to create or manage scheduled reports. ### **Open Sub-Accounts** From the Agency view, navigate to **Sub-Accounts** in the left sidebar to access all client locations managed under your agency. Once the sub-account list appears, click the **Reports** button for the specific location where you want to create or manage scheduled reports. ![Open Sub-Accounts (image 2 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942593/original/BAq_zXwwo6SPySSkqZhqY5vvhpiJtHf8NQ.png) **Open Sub-Accounts (image 2 of 13)** This screenshot appears in the "Open Sub-Accounts" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: From the Agency view, navigate to Sub-Accounts in the left sidebar to access all client locations managed under your agency. Once the sub-account list appears, click the Reports button for the specific location where you want to create or manage scheduled reports. Immediately after, the guide continues: Click Edit Schedule to review or update the current automated report settings for the selected sub-account. This button allows you to adjust the report frequency, timing, recipients, and included dashboards without recreating the schedule…. - Where to go: From the Agency view, navigate to Sub-Accounts in the left sidebar to access all client locations managed under your agency. Once the sub-account list appears, click the Reports button for the specific location where you want to create or manage scheduled reports. - Controls: Sub-Accounts, Reports - Next: Click Edit Schedule to review or update the current automated report settings for the selected sub-account. This button allows you to adjust the report frequency, timing, recipients, and included dashboards without recreating the schedule from scratch. ### **Edit Existing Schedule** Click **Edit Schedule** to review or update the current automated report settings for the selected sub-account. This button allows you to adjust the report frequency, timing, recipients, and included dashboards without recreating the schedule from scratch. ![Edit Existing Schedule (image 3 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942642/original/j2MY0J6g0oOi02AMnmcC5qsQ4kDkq3TyNA.png) **Edit Existing Schedule (image 3 of 13)** This screenshot appears in the "Edit Existing Schedule" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Click Edit Schedule to review or update the current automated report settings for the selected sub-account. This button allows you to adjust the report frequency, timing, recipients, and included dashboards without recreating the schedule from scratch. Immediately after, the guide continues: On this screen, choose the specific dashboards you want to include in the automated email report by checking the boxes on each card. You can enable individual metrics—such as Conversations or Contacts—or use the Select all option to send…. - What to click: Click Edit Schedule to review or update the current automated report settings for the selected sub-account. This button allows you to adjust the report frequency, timing, recipients, and included dashboards without recreating the schedule from scratch. - Controls: Edit Schedule - Next: On this screen, choose the specific dashboards you want to include in the automated email report by checking the boxes on each card. You can enable individual metrics—such as Conversations or Contacts—or use the Select all option to send a full performance summary to the sub-account. ### **Select Report Dashboards** On this screen, choose the specific dashboards you want to include in the automated email report by checking the boxes on each card. You can enable individual metrics—such as Conversations or Contacts—or use the **Select all** option to send a full performance summary to the sub-account. ![Select Report Dashboards (image 4 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942664/original/0jpJHBNtErjYhXpgdOf_Dfy1ARmkh4u53w.png) **Select Report Dashboards (image 4 of 13)** This screenshot appears in the "Select Report Dashboards" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: On this screen, choose the specific dashboards you want to include in the automated email report by checking the boxes on each card. You can enable individual metrics—such as Conversations or Contacts—or use the Select all option to send a full performance summary to the sub-account. Immediately after, the guide continues: After selecting the dashboards you want included in the report, click the Next button in the upper-right corner to move forward in the scheduling process. This advances you to the configuration screen where you will set the email subject…. - What to choose: On this screen, choose the specific dashboards you want to include in the automated email report by checking the boxes on each card. You can enable individual metrics—such as Conversations or Contacts—or use the Select all option to send a full performance summary to the sub-account. - Controls: Select all - Next: After selecting the dashboards you want included in the report, click the Next button in the upper-right corner to move forward in the scheduling process. This advances you to the configuration screen where you will set the email subject, frequency, timing, and recipients for the automated report. ### **Proceed to Next Step** After selecting the dashboards you want included in the report, click the **Next** button in the upper-right corner to move forward in the scheduling process. This advances you to the configuration screen where you will set the email subject, frequency, timing, and recipients for the automated report. ![Proceed to Next Step (image 5 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942666/original/4wNTikDHEGV_7HhG9QgtYhYCAC2P2QBXvg.png) **Proceed to Next Step (image 5 of 13)** This screenshot appears in the "Proceed to Next Step" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: After selecting the dashboards you want included in the report, click the Next button in the upper-right corner to move forward in the scheduling process. This advances you to the configuration screen where you will set the email subject, frequency, timing, and recipients for the automated report. Immediately after, the guide continues: In this step, enter the subject line that will appear on the automated report email sent to the sub-account. A clear subject helps recipients quickly identify and understand the purpose of the report when it arrives in their inbox. - What to click: After selecting the dashboards you want included in the report, click the Next button in the upper-right corner to move forward in the scheduling process. This advances you to the configuration screen where you will set the email subject, frequency, timing, and recipients for the automated report. - Controls: Next - Next: In this step, enter the subject line that will appear on the automated report email sent to the sub-account. A clear subject helps recipients quickly identify and understand the purpose of the report when it arrives in their inbox. ### **Enter Email Subject** In this step, enter the subject line that will appear on the automated report email sent to the sub-account. A clear subject helps recipients quickly identify and understand the purpose of the report when it arrives in their inbox. ![Enter Email Subject (image 6 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942704/original/5yyu7cd6PIHf7i5yghYOhecRLnLMYZVXTA.png) **Enter Email Subject (image 6 of 13)** This screenshot appears in the "Enter Email Subject" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: In this step, enter the subject line that will appear on the automated report email sent to the sub-account. A clear subject helps recipients quickly identify and understand the purpose of the report when it arrives in their inbox. Immediately after, the guide continues: Report timing is critical for ensuring recipients receive insights when they expect them. Understanding how frequency, date, and timezone settings influence delivery helps create predictable reporting rhythms. - What to fill in: In this step, enter the subject line that will appear on the automated report email sent to the sub-account. A clear subject helps recipients quickly identify and understand the purpose of the report when it arrives in their inbox. - Next: Report timing is critical for ensuring recipients receive insights when they expect them. Understanding how frequency, date, and timezone settings influence delivery helps create predictable reporting rhythms. --- ## **When Reports Are Delivered** Report timing is critical for ensuring recipients receive insights when they expect them. Understanding how frequency, date, and timezone settings influence delivery helps create predictable reporting rhythms. When scheduling a report, users choose: 1. **Frequency** 2. **Start Date** 3. **Time** ### **Frequency Logic:** - **Daily:** Sends every day at the configured time. - **Weekly:** Sends every week on the **same weekday as the chosen start date**. Example, If the start date is a Tuesday, weekly reports always send on Tuesday. - **Monthly:** Sends every month on the **same calendar day selected as the start date**. Example, If the start date is the 5th, reports send on the 5th each month. **Timezone:** Reports are delivered based on the **sub-account’s timezone**. ### **Choose Report Frequency** Select how often the report should be sent by choosing **Daily**, **Weekly**, or **Monthly** from the Frequency dropdown menu. Your selected frequency determines how often the sub-account will receive automated performance updates based on the dashboards included in the report. ![Choose Report Frequency (image 7 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942725/original/UyckpdVNfBbNtYstkUnZ_r1YxXV8R0ZsBg.png) **Choose Report Frequency (image 7 of 13)** This screenshot appears in the "Choose Report Frequency" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Select how often the report should be sent by choosing Daily, Weekly, or Monthly from the Frequency dropdown menu. Your selected frequency determines how often the sub-account will receive automated performance updates based on the dashboards included in the report. Immediately after, the guide continues: Choose the date when the first report should be delivered by selecting a value in the Next schedule date field. This date also determines the recurring day for Weekly or Monthly schedules, ensuring the reports follow a consistent delivery…. - What to choose: Select how often the report should be sent by choosing Daily, Weekly, or Monthly from the Frequency dropdown menu. Your selected frequency determines how often the sub-account will receive automated performance updates based on the dashboards included in the report. - Controls: Daily, Weekly, Monthly - Next: Choose the date when the first report should be delivered by selecting a value in the Next schedule date field. This date also determines the recurring day for Weekly or Monthly schedules, ensuring the reports follow a consistent delivery cycle based on your selection. ### **Set Next Schedule Date** Choose the date when the first report should be delivered by selecting a value in the **Next schedule date** field. This date also determines the recurring day for Weekly or Monthly schedules, ensuring the reports follow a consistent delivery cycle based on your selection. ![Set Next Schedule Date (image 8 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942737/original/s3GomGn_i3Anzh7Oes5WAkdvbVGShNJutg.png) **Set Next Schedule Date (image 8 of 13)** This screenshot appears in the "Set Next Schedule Date" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Choose the date when the first report should be delivered by selecting a value in the Next schedule date field. This date also determines the recurring day for Weekly or Monthly schedules, ensuring the reports follow a consistent delivery cycle based on your selection. Immediately after, the guide continues: Choose the Time of day when the report should be delivered to recipients by selecting an option from the dropdown menu. The report will be sent according to the sub-account’s timezone, ensuring consistent and accurate delivery based on…. - What to choose: Choose the date when the first report should be delivered by selecting a value in the Next schedule date field. This date also determines the recurring day for Weekly or Monthly schedules, ensuring the reports follow a consistent delivery cycle based on your selection. - Controls: Next schedule date - Next: Choose the Time of day when the report should be delivered to recipients by selecting an option from the dropdown menu. The report will be sent according to the sub-account’s timezone, ensuring consistent and accurate delivery based on the recipient’s local time. ### **Select Delivery Time** Choose the **Time of day** when the report should be delivered to recipients by selecting an option from the dropdown menu. The report will be sent according to the sub-account’s timezone, ensuring consistent and accurate delivery based on the recipient’s local time. ![Select Delivery Time (image 9 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942775/original/CnzvKCReQIlVZ12n-8oa-bf4KrHnXho3Og.png) **Select Delivery Time (image 9 of 13)** This screenshot appears in the "Select Delivery Time" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Choose the Time of day when the report should be delivered to recipients by selecting an option from the dropdown menu. The report will be sent according to the sub-account’s timezone, ensuring consistent and accurate delivery based on the recipient’s local time. Immediately after, the guide continues: Use the Recipients field to specify who should receive the automated report by adding one or more email addresses. You can include admins, team members, or external stakeholders, ensuring everyone who needs performance updates receives…. - What to choose: Choose the Time of day when the report should be delivered to recipients by selecting an option from the dropdown menu. The report will be sent according to the sub-account’s timezone, ensuring consistent and accurate delivery based on the recipient’s local time. - Controls: Time of day - Next: Use the Recipients field to specify who should receive the automated report by adding one or more email addresses. You can include admins, team members, or external stakeholders, ensuring everyone who needs performance updates receives them automatically. --- ### **Add Report Recipients** Use the **Recipients** field to specify who should receive the automated report by adding one or more email addresses. You can include admins, team members, or external stakeholders, ensuring everyone who needs performance updates receives them automatically. ![Add Report Recipients (image 10 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942817/original/XHC9E9V5huC8gvlNHSArpZQOK26haEBb2A.png) **Add Report Recipients (image 10 of 13)** This screenshot appears in the "Add Report Recipients" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Use the Recipients field to specify who should receive the automated report by adding one or more email addresses. You can include admins, team members, or external stakeholders, ensuring everyone who needs performance updates receives them automatically. Immediately after, the guide continues: Use the Test email field to add one or more addresses that should receive a preview version of the report before it is officially scheduled. Clicking Send test delivers a sample email so you can verify that the report content, formatting…. - What this covers: Use the Recipients field to specify who should receive the automated report by adding one or more email addresses. You can include admins, team members, or external stakeholders, ensuring everyone who needs performance updates receives them automatically. - Controls: Recipients - Next: Use the Test email field to add one or more addresses that should receive a preview version of the report before it is officially scheduled. Clicking Send test delivers a sample email so you can verify that the report content, formatting, and recipient visibility are correct before finalizing the schedule. ### **Send Test Email** Use the **Test email** field to add one or more addresses that should receive a preview version of the report before it is officially scheduled. Clicking **Send test** delivers a sample email so you can verify that the report content, formatting, and recipient visibility are correct before finalizing the schedule. ![Send Test Email (image 11 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059942890/original/1wA60c4HbouR50f3MpJFVJlhJXAwEJLgXA.png) **Send Test Email (image 11 of 13)** This screenshot appears in the "Send Test Email" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Use the Test email field to add one or more addresses that should receive a preview version of the report before it is officially scheduled. Clicking Send test delivers a sample email so you can verify that the report content, formatting, and recipient visibility are correct before finalizing the…. Immediately after, the guide continues: Use the Pause/Resume button to temporarily stop or restart the scheduled report delivery for a sub-account. When the icon shows a pause symbol, it means the report is currently active and clicking it will pause the schedule; when the icon…. - What this covers: Use the Test email field to add one or more addresses that should receive a preview version of the report before it is officially scheduled. Clicking Send test delivers a sample email so you can verify that the report content, formatting, and recipient visibility are correct before finalizing the schedule. - Controls: Test email, Send test - Next: Use the Pause/Resume button to temporarily stop or restart the scheduled report delivery for a sub-account. When the icon shows a pause symbol, it means the report is currently active and clicking it will pause the schedule; when the icon displays a play symbol, the schedule is paused and clicking it will resume automatic report delivery. This control allows agencies to easily manage reporting activity without deleting or reconfiguring the existing schedule. ### **Pause or Resume Schedule** Use the **Pause/Resume** button to temporarily stop or restart the scheduled report delivery for a sub-account. When the icon shows a **pause symbol**, it means the report is currently active and clicking it will pause the schedule; when the icon displays a **play symbol**, the schedule is paused and clicking it will resume automatic report delivery. This control allows agencies to easily manage reporting activity without deleting or reconfiguring the existing schedule. ![Pause or Resume Schedule (image 12 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059975952/original/he5bYAT8kh9zv0WG6bsdvnjWPEGuAiMb_Q.png) **Pause or Resume Schedule (image 12 of 13)** This screenshot appears in the "Pause or Resume Schedule" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Use the Pause/Resume button to temporarily stop or restart the scheduled report delivery for a sub-account. When the icon shows a pause symbol, it means the report is currently active and clicking it will pause the schedule; when the icon displays a play symbol, the schedule is paused and clicking…. Immediately after, the guide continues: Viewing the delivery summary helps users verify report recipients, monitor delivery activity, and confirm whether emails were sent successfully. This enhances transparency and allows agencies to track engagement. - What this covers: Use the Pause/Resume button to temporarily stop or restart the scheduled report delivery for a sub-account. When the icon shows a pause symbol, it means the report is currently active and clicking it will pause the schedule; when the icon displays a play symbol, the schedule is paused and clicking it will resume automatic report delivery. This control allows agencies to easily manage reporting activity without deleting or reconfiguring the existing schedule. - Controls: Pause/Resume, pause symbol, play symbol - Next: Viewing the delivery summary helps users verify report recipients, monitor delivery activity, and confirm whether emails were sent successfully. This enhances transparency and allows agencies to track engagement. --- # **Where to View the Report Summary** Viewing the delivery summary helps users verify report recipients, monitor delivery activity, and confirm whether emails were sent successfully. This enhances transparency and allows agencies to track engagement. Scroll to the bottom of the Reports screen to view the delivery log, which includes the email addresses that received the report. ![Where to View the Report Summary (image 13 of 13)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155059977146/original/bbOLALRc3wMZmk0IXebhYCrmTPlpAwk0XA.png) **Where to View the Report Summary (image 13 of 13)** This screenshot appears in the "Where to View the Report Summary" section of "Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler". The text alongside this image reads: Scroll to the bottom of the Reports screen to view the delivery log, which includes the email addresses that received the report. Immediately after, the guide continues: Q: Can I schedule different reports for different sub-accounts? - What this covers: Scroll to the bottom of the Reports screen to view the delivery log, which includes the email addresses that received the report. - Next: Q: Can I schedule different reports for different sub-accounts? --- # **Frequently Asked Questions** **Q: Can I schedule different reports for different sub-accounts?** Yes. Each sub-account can have its own schedule and configuration. **Q: Can I add multiple recipients to a report?** Yes, enter multiple emails separated by a comma and a space. **Q: Do sub-account users need specific permissions to receive reports?** Admins receive reports automatically; additional recipients do not require special permissions. **Q: What happens if I pause a report?** No reports will be sent until the schedule is resumed. **Q: Can I change the dashboard data included in the report?** No. The report automatically includes predefined dashboards and cannot be customized. **Q: Does editing the Business Email affect delivery?** Yes. Changes to the Business Email will affect where reports are sent unless recipients are manually adjusted. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com